General Customer Service. The Contractor shall be responsible for providing all Customer service functions, including, but not limited to: • Answering Customer telephone calls and e-mail requests; • Requesting at start of service Customer’s preference for notification of service changes via robo- calls, texts or emails; • Informing Customers of current, new, and optional services and charges; • Handling Customer subscriptions and cancellations; • Receiving and resolving Customer complaints; • Dispatching Drop-box Containers, temporary containers, and special collections; • Billing; • Maintaining and updating regularly as necessary a user-friendly internet website; and • Maintaining and updating regularly as necessary a user-friendly mobile application. These functions shall be provided at the Contractor’s sole cost, with such costs included in Contractor charges set forth in Exhibit B.
General Customer Service. Company shall comply with any and all customer service standards provided under Maine law, including 30-A M.R.S.A. §3010, federal law, FCC regulations, including those regulations found at 47 C.F.R. §76.309, and as promulgated by the cable industry, (such as NCTA standards), as well as with the provisions of this Franchise Agreement. To the extent of any difference or conflict in the requirements of this Franchise Agreement, State and federal law, FCC regulations and/or cable industry standards, the strictest of such standards shall govern.
General Customer Service. Provide customer services needed for the effective operation of the Program. Such services include answering in-bound calls; making out-bound calls as needed or requested; resolving items that are not in good order; and other issues requiring interaction with the Account Owner, Authorized Individual, or Authorized Agents, which may include responding to emails and correspondence;
