Contractor Implementation Plan. Proposer shall provide a detailed implementation plan describing the Contractor's approach to facilitating a smooth transition for all the collection services. The plan must clearly describe the company's ability to implement the services in accordance with the schedule presented in Table 1-2 of this RFP. This description should include, but not be limited to:
1. A timeline showing the duration and completion date of major milestone events such as vehicle purchase and testing; container purchase, assembly and distribution; personnel hiring and training; customer service and billing database development and implementation; administration; and public education; etc.
2. Assumptions regarding the participation of City staff, City representatives, the current collection contractor, and the current and future facility operator.
3. Identification of common problems that can occur in service initiation and strategies for preventing or managing such problems.
4. Discussion of how customers will select container size(s) and service frequency.
5. Contingency plans for all aspects of implementation.
Contractor Implementation Plan. Proposer shall provide a detailed implementation plan describing the Contractor’s approach to facilitating a smooth transition for all the collection services. The plan must clearly describe the company’s ability to implement the services in accordance with the schedule presented in Table 1-2 of this RFP. This description should include, but not be limited to:
1. A timeline showing the duration and completion date of major milestone events such as vehicle purchase and testing; container purchase, assembly and distribution; personnel hiring and training; customer service and billing database development and implementation; administration; public education; corporation yard acquisition and development (if necessary), etc.
2. Assumptions regarding the participation of City staff, City representatives, the current collection contractor, and the current and future facility operator.
3. Identification of common problems that can occur in service initiation and strategies for preventing or managing such problems.
4. Discussion of how customers will select container size(s) and service frequency.
5. Contingency plans for all aspects of implementation.
