Critical Service Level Failure definition

Critical Service Level Failure means any instance of critical service level failure specified in the Call Off Order Form;

Critical Service Level Failure means any instance of critical service level failure specified in Annex 2 to Part A of Call Off Schedule 6 (Service Levels, Service Credits and Performance Monitoring);

Critical Service Level Failure. [Not applied] [OR] [Example: In relation to [ ] a Critical Service Level Failure shall include a delay in producing [ ] ordered by the Customer in excess of [twenty four (24) hours] more than once in any [three (3) Month] period or more than [three (3)] times in any rolling [twelve (12) Month] period.] [Example: In relation to [ ] a Critical Service Level Failure shall include a loss of [ ] during core hours (08:00 – 18:00 Mon – Fri excluding bank holidays) to the [ ] for more than [twenty four (24) hours] accumulated in any [three (3) Month] period, or [forty eight (48)] hours in any rolling [twelve (12) Month] period.] [Other] Guidance Note: see Clause 14 (Critical Service Level Failure) which provides the Customer with a right to retain and deduct Call Off Contract Charges as compensation or terminate the Call Off Contract for material Breach if there is a Critical Service Level Failure. See also paragragh 84 of Part A of Call Off Schedule 6 (Service Levels, Service Credits and Performance Monitoring). If Critical Service Level Failure is required, populate the specific instances which shall constitute Critical Service Level Failure.

Examples of Critical Service Level Failure in a sentence

• The Supplier: agrees that the application of Clause 14.1 is commercially justifiable where a Critical Service Level Failure occurs; and acknowledges that it has taken legal advice on the application of Clause 14.1 and has had the opportunity to price for that risk when calculating the Call Off Contract Charges.

• This Call Off Schedule comprises: Part A: Service Levels and Service Credits; Annex 1 to Part A - Service Levels and Service Credits Table; Annex 2 to Part A – Critical Service Level Failure; Part B: Performance Monitoring; and Annex 1 to Part B: Additional Performance Monitoring Requirements.

• The Supplier shall report all failures to achieve Service Levels and any Critical Service Level Failure to the Customer in accordance with the processes agreed in paragraph 89.2 of Part B of this Call Off Schedule above.

• Clause 14 of the Template Call Off Terms provides the Customer with a right to retain and deduct Call Off Contract Charges as compensation or terminate this Call Off Contract for Material Breach in the event of a Critical Service Level Failure.

More Definitions of Critical Service Level Failure

Critical Service Level Failure means, with regard to any Critical Service Level, Supplier’s failure to perform at a level that meets the corresponding Critical Service Level during any particular Measurement Period.

Critical Service Level Failure means any instance of critical service level failure specified in Annex 2 to Part A of Call Off Schedule 6 (Service Levels, Service Credits and Performance Monitoring); Crown means the government of the United Kingdom (including the Northern Ireland Assembly and Executive Committee, the Scottish Executive and the National Assembly for Wales), including, but not limited to, government ministers and government departments and particular bodies, persons, commissions or agencies from time to time carrying out functions on its behalf;

Critical Service Level Failure means any instance of critical service level failure specified in the Contract Order Form;

Critical Service Level Failure has the meaning given to it in the Order Form;

Critical Service Level Failure has the meaning given in Section 2.2.

Critical Service Level Failure. (as defined in paragraph 1.3 of Schedule Part 3 (Service Levels)) occurs;

Critical Service Level Failure a Service Level Failure in which Early Warning fails to meet the Service Level by more than [****].