Customer Care Standards Sample Clauses

Customer Care Standards. Manager is responsible for providing a minimum level of care to its customers and to use customer satisfaction monitoring systems or vendors to carry out this function as specified in the JV Agreement. Additionally, in order to maintain a consistent "back office" operating process and exchange of network, operating and customer information, Manager may be required to use Nextel's "back office" systems platform for activities such as order entry, order management, inventory management, customer provisioning, and the production of call detail records for billing purposes.
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Customer Care Standards. Effective June 30, 2000, U S WEST will implement a self-executing service performance program included in paragraphs 1 through 3 below that will be available to CLECso long as CLEC purchases at least 5000 unbundled digital capable loops annually from U S WEST across U S WEST's 14-state region and based upon and subject to each and all of the following terms and conditions identified in paragraphs 1 through 3 below: 1. U S WEST will provide monthly reports to CLEC on its performance during the previous month. Service performance credits will be self-executing, and all credits will be posted on the xxxx in the following month based on the schedules listed below. The program described in this Section will take effect June 30, 2000. 2. This standard set forth in this section will be assessed based on U S WEST’s overall performance in provisioning, on the original due date as specified in the U S WEST Resale and Interconnection Service Interval Guide (“SIG”), all services in the interconnection agreement, on state-by-state average basis for unbundled loops in which CLEC has placed at least fifty (50) orders electronically for unbundled loops during the reported quarter. The following performance measurements and the accompanying credits identified in the matrices below are subject to the force majeure limitations in the U S WEST Resale and Interconnection Service Interval Guide (“SIG”) and the applicable interconnection agreement. In addition, the following performance measurements and credits will only apply if (a) the orders have been forecasted annually and updated quarterly in the manner requested by U S WEST; (b) filling the orders does not require U S WEST to build facilities; or (c) the other conditions identified in the SIG and/or the interconnection agreement have been met. In the case of unbundled loops, loop orders must be forecasted at the distribution area level at least sixty (60) days in advance. Range (% installed within standard interval for the interconnection services) Payment amount per quarter: Following June 30, 2000 until January 1, 2001 Range (% installed within standard interval for the interconnection services) Payment amount per quarter: January 1, 2001 to December 31, 2001, assuming closure of merger 82.5% to 100% No payment applies 85% to 100% No payment applies 70% to 82.4% $1,000 72% to 84.9% $1,200 60% to 69.9% $2,000 62% to 71.9% $2,400 <60% $3,000 <62% $3,600 3. Subject to the requirements and limitations contained in paragraph...
Sample 1

Related to Customer Care Standards

  • Customer Service Standards The Franchising Authority hereby adopts the customer service standards set forth in Part 76, §76.309 of the FCC’s rules and regulations, as amended. The Grantee shall comply in all respects with the customer service requirements established by the FCC.

  • Quality Management System Supplier hereby undertakes, warrants and confirms, and will ensue same for its subcontractors, to remain certified in accordance with ISO 9001 standard or equivalent. At any time during the term of this Agreement, the Supplier shall, if so instructed by ISR, provide evidence of such certifications. In any event, Supplier must notify ISR, in writing, in the event said certification is suspended and/or canceled and/or not continued.

  • Quality Standards Each Party agrees that the nature and quality of its products and services supplied in connection with the other Party's Marks will conform to quality standards set by the other Party. Each Party agrees to supply the other Party, upon request, with a reasonable number of samples of any Materials publicly disseminated by such Party which utilize the other Party's Marks. Each Party will comply with all applicable laws, regulations, and customs and obtain any required government approvals pertaining to use of the other Party's marks.

  • Service Standards We provide the Services materially in accordance with the features and functionalities set out in the Specification Documents. We will use commercially reasonable efforts to make the Services available to you subject to operational requirements including maintenance and security.

  • Quality Service Standards Price Services and the Fund may from time to time agree to certain quality service standards, as well as incentives and penalties with respect to Price Services’ Services hereunder.

  • Safety Standards Performance of the Contract for all commodities or contractual services must comply with requirements of the Occupational Safety and Health Act and other applicable State of Florida and federal requirements.

  • Procurement of Goods and Services (a) If the HSP is subject to the procurement provisions of the BPSAA, the HSP will abide by all directives and guidelines issued by the Management Board of Cabinet that are applicable to the HSP pursuant to the BPSAA. (b) If the HSP is not subject to the procurement provisions of the BPSAA, the HSP will have a procurement policy in place that requires the acquisition of supplies, equipment or services valued at over $25,000 through a competitive process that ensures the best value for funds expended. If the HSP acquires supplies, equipment or services with the Funding it will do so through a process that is consistent with this policy.

  • CONTRACT WORK HOURS AND SAFETY STANDARDS As per the Contract Work Hours and Safety Standards Act (40 U.S.C. 3701-3708), where applicable, all Customer Purchase Orders in excess of ,000 that involve the employment of mechanics or laborers must include a provision for compliance with 40 U.S.C. 3702 and 3704, as supplemented by Department of Labor regulations (29 CFR Part 5). Under 40 U.S.C. 3702 of the Act, each contractor must be required to compute the wages of every mechanic and laborer on the basis of a standard work week of 40 hours. Work in excess of the standard work week is permissible provided that the worker is compensated at a rate of not less than one and a half times the basic rate of pay for all hours worked in excess of 40 hours in the work week. The requirements of 40 U.S.C. 3704 are applicable to construction work and provide that no laborer or mechanic must be required to work in surroundings or under working conditions which are unsanitary, hazardous or dangerous. These requirements do not apply to the purchases of supplies or materials or articles ordinarily available on the open market, or contracts for transportation or transmission of intelligence.

  • Contractor Standards Contractor shall comply with Contractor Standards provisions codified in the SDMC. Contractor understands and agrees that violation of Contractor Standards may be considered a material breach of the Contract and may result in Contract termination, debarment, and other sanctions.

  • Service Level Standards In addition to all other requirements in this Agreement, and in accordance with the Best Claims Practices & Estimating Guidelines, Vendor shall use reasonable and good faith efforts to meet the Service Level Standards set forth below.

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