CUSTOMER COMPLAINT PROCEDURES. Comcast shall establish clear written procedures for resolving all customer Complaints, which shall include at least the following:
(a) Comcast shall provide the customer with a written response to a written Complaint within thirty (30) days of its receipt. Such response shall include the results of its inquiry into the subject matter of the Complaint, its conclusions based on the inquiry, and its decision in response to the Complaint.
(b) If the City is contacted directly about a customer Complaint, it shall notify Comcast promptly and in writing. Comcast shall respond to the City in writing within ten (10) business days regarding the results of its investigation of the Complaint or, in the alternative, the need for additional time to investigate and resolve the problem. For purposes of this Section, “resolve” means that Comcast shall perform those actions which, in the normal course of business, are necessary to investigate the Subscriber’s Complaint and advise the Subscriber of the results of that investigation.
(c) Any Subscriber who, in good faith, disputes all or part of any xxxx sent by Comcast has the option of withholding the disputed amount, without a late fee or disconnection, until Comcast has investigated the dispute in good faith and has made a determination that the amount is owed provided that:
(1) The Subscriber provides a written Complaint to Comcast in a timely fashion and includes identifying information;
(2) The Subscriber pays all undisputed charges; and
(3) The Subscriber cooperates in determining the appropriateness of the charges in dispute.
(d) Comcast shall maintain customer Complaint records for inspection by the affected Subscriber, which shall contain the date each Complaint is received, the name and address of the affected Subscriber, a description of the Complaint, the date of resolution of the Complaint, and a description of the resolution.
CUSTOMER COMPLAINT PROCEDURES. CLAY will be responsible for the handling of all Customer complaints. FSWC agrees to furnish promptly any written customer complaint received by FSWC regarding CLAY or its associated persons relating to functions and responsibilities allocated to CLAY pursuant to this Agreement directly to: (i) CLAY; and (ii) the NASD as the designated examining authority of CLAY. FSWC shall notify the customer submitting the complaint, in writing, that it has received the complaint and that the complaint has been furnished to CLAY and to the NASD as the designated examining authority of CLAY. CLAY specifically authorizes and directs FSWC to furnish such written complaints and provide such notices in the manner set forth in the two preceding sentences. If any complaint received by CLAY is based upon an alleged act or failure to act by FSWC, CLAY will notify FSWC promptly of such complaint and the basis therefore. CLAY will consult with FSWC regarding such complaint and the parties will cooperate in determining the validity of such complaint and the appropriate action to be taken. However, FSWC shall, at all times, be free to take such actions with regard to any such complaint as it deems necessary or appropriate to protect and preserve the interests of XXXX.
CUSTOMER COMPLAINT PROCEDURES. Correspondent will be responsible for the initial handling of all Customer complaints. Any customer who initiates a complaint with Penson will be referred by Penson to Correspondent. Penson will forxxxx xny complaints receivex xx Xorrespondent's Desixxxxxx Examining Authority ("DEA"). Penson will also notify the Customer in writing that the complaint xxx xxceived and was forwarded to Correspondent and to Correspondent's DEA. If any such complaint is based upon an alleged act or failure to act by Penson, Correspondent will notify Penson promptly of such complaint xxx xhe basis therefor, and will xxxxxxt with Penson and the parties will cooperate in determining the validity ox xxxx complaint and the appropriate action to be taken.
CUSTOMER COMPLAINT PROCEDURES. If you have a complaint regarding your services or your xxxx, please contact our customer service office at (000)000-0000 or you can visit either of our walk in service locations listed below and we will promptly try to resolve your complaint. If are dissatisfied with our resolution of your complaint, or we are unable to resolve your complaint, you may contact the franchising authority for the area where you reside.
CUSTOMER COMPLAINT PROCEDURES. ALEX WILL be responsible for the handling of all Customer complaints. FSWC AGREES to furnish promptly any written customer complaint received by FSWC regarding ALEX or its associated persons relating to functions and responsibilities allocated to ALEX pursuant to this Agreement directly to: (i) ALEX, and (ii) the NASD as the designated examining authority of ALEX. FSWC shall notify the customer submitting the complaint, in writing, that it has received the complaint and that the complaint has been furnished to ALEX and to the NASD as the designated examining authority of ALEX. ALEX specifically authorizes and directs FSWC to furnish such written complaints and provide such notices in the manner set forth in the two preceding sentences. If any complaint received by ALEX IS based upon an ALLEGED act or failure to act by FSWC, ALEX WILL notify FSWC promptly of such complaint and the basis therefor. ALEX WILL consult with FSWC regarding such complaint and the parties will cooperate in determining the validity of such complaint and the appropriate action to be taken. However, FSWC shall, at all times, be free to take such actions with regard to any such complaint as it deems necessary or appropriate to protect and preserve the interests of XXXX.
CUSTOMER COMPLAINT PROCEDURES. 10.6.1 DEDO-DWS believes that customer complaints are opportunities to improve services. The primary goal of this complaint process is to address specific participant concerns, resolve the issues at hand in the most expedient manner, learn from the complaint and implement solutions throughout the entire system. The Sub-recipient must inform customers of the formal complaint process and work to resolve customer complaints in a timely fashion, as outlined in DEDO-DWS’s Complaints policy.
CUSTOMER COMPLAINT PROCEDURES. Time Warner Cable shall establish procedures for resolving all customer Complaints, which shall include at least the following:
(a) Time Warner Cable shall provide the customer with a response to a written Complaint within thirty (30) days of its receipt at the local business office. Such response shall include the results of its inquiry into the subject matter of the Complaint, its conclusions based on the inquiry, and its decision in response to the Complaint.
(b) If the Township is contacted directly about a customer complaint, it shall notify Time Warner Cable promptly and in writing. When Time Warner Cable receives such notification, the time period for Time Warner Cable to respond as required by Section 6.5(a) above shall commence. If the Township notifies Time Warner Cable in writing, then Time Warner Cable shall respond in writing within the time period specified in Section 6.5(a) above.
(c) Time Warner Cable customer Complaint records shall be available for inspection by the affected Subscribers.
CUSTOMER COMPLAINT PROCEDURES. If you have a complaint regarding your services or your bill, please contact our customer service office at (000)000-0000 or you can visit either of our walk in service locations listed below and we will promptly try to resolve your complaint. If are dissatisfied with our resolution of your complaint, or we are unable to resolve your complaint, you may contact the franchising authority for the area where you reside. City of Coral Springs residents may contact: City of Weston residents may contact: Citizens Service Office of the City Manager City of Weston 0000 Xxxx Xxxxxx Xxxx 00000 Xxxxx Xxxx Xxxxxxxxx Coral Springs, FL 33065 Weston, FL 33326 (000) 000-0000 (000) 000-0000
CUSTOMER COMPLAINT PROCEDURES. (a) Comcast shall establish clear written procedures for resolving all customer Complaints, which shall include at least the following:
(1) Comcast shall provide the customer with a written response to a written Complaint within thirty (30) days of its receipt by its local business office or customer service location. Such response shall include the results of its inquiry into the subject matter of the Complaint, its conclusions based on the inquiry, and its decision in response to the Complaint.
(2) If the Township is contacted directly about a customer Complaint, it shall notify Comcast promptly and in writing. When Comcast receives such notification, the time period for Comcast to respond as required by Section
CUSTOMER COMPLAINT PROCEDURES. Franchisee shall establish clear written procedures for resolving all customer complaints, which shall include at least the following:
(a) Franchisee shall provide the customer with a written response to a written complaint within thirty (30) days of its receipt. Such response shall include the results of its inquiry into the subject matter of the complaint, its conclusions based on the inquiry, and its decision in response to the complaint.
(b) If the Township is contacted directly about a customer complaint, it shall notify Franchisee in writing. When Franchisee receives such notification, the time period for Franchisee to respond as required above shall commence.
(c) Any Subscriber who, in good faith, disputes all or part of any xxxx sent by Franchisee has the option of withholding the disputed amount, without a late fee, until Franchisee has investigated the dispute in good faith and has made a determination that the amount is owed provided that
(1) The Subscriber provides a written complaint to Franchisee in a timely fashion and includes identifying information;
(2) The Subscriber pays all undisputed charges; and
(3) The Subscriber cooperates in determining the appropriateness of the charges in dispute.
(d) Franchisee shall maintain customer complaint records, which shall contain the date each complaint is received, the name and address of the affected Subscriber, a description of the complaint, the date of resolution of the complaint, and a description of the resolution. Said records may be maintained electronically.
