Customer Complaint Process Sample Clauses

Customer Complaint Process. (a) Servicer will maintain a register, updated, at least weekly, detailing all customer complaints (“Complaints Register”), whether made verbally or in writing (including email), regarding Servicer (and relating to a Loan) or Lender or the Loan. Said Complaints Register shall outline the nature of the complaint, name of the Person making the complaint, the date, time and method by which the complaint was received, the date, time, and method by which a response was communicated, and details of actions taken or to be taken to resolve the complaint, with the name of all Servicer representatives who participated in receiving and/or resolving the complaint. In addition, Servicer will provide Lender with reasonable access to its written responses to Written Complaints upon Lender’s request. For purposes of this section, a “complaint” occurs when a Borrower or prospective Borrower (i) makes statement(s) or allegations to Servicer of wrongful or unethical conduct by Lender, its agents, employees, Affiliates or vendors or (ii) expresses serious dissatisfaction or confusion to Servicer with a product, term or business practice of Lender or the conduct of Servicer that cannot be resolved without escalation according to defined processes; neither of which is objectively frivolous.
Sample 1
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Customer Complaint Process. I understand that if I have a complaint about my account, I can submit my complaint in writing to: Chief Compliance Officer NPB Financial Group, LLC 0000 X. Xxxxx Xxxxxx, Xxxxx #000 Xxxxxxx, Xxxxxxxxxx 00000
Sample 1
Customer Complaint Process. CUSTOMER COMPLAINT PROCESS
Sample 1

Related to Customer Complaint Process

  • Customer Complaints Each party hereby agrees to promptly provide to the other party copies of any written or otherwise documented complaints from customers of Dealer received by such party relating in any way to the Offering (including, but not limited to, the manner in which the Shares are offered by the Dealer Manager or Dealer), the Shares or the Company.

  • Product Complaints Subdistributor shall promptly notify Distributor of (but in no event later than 24 hours after receipt), and provide, upon Distributor’s request, reasonable assistance to address and investigate, any complaint or adverse claim about any Product or its use of which Subdistributor becomes aware;

  • Customer Service A. PRIMARY ACCOUNT REPRESENTATIVE. Supplier will assign an Account Representative to Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is changed. The Account Representative will be responsible for: • Maintenance and management of this Contract; • Timely response to all Sourcewell and Participating Entity inquiries; and • Business reviews to Sourcewell and Participating Entities, if applicable.

  • Customer The agency or eligible user that purchases commodities or contractual services pursuant to the Contract.

  • Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).

  • Customer Relations A. Actively promote DCP Holding Company in all Marketing, Sales, Public Relations, and Community activity.

  • Complaints If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.

  • Supplier A manufacturer, fabricator, distributor, supplier, or vendor of goods or equipment in connection with the Work, or any other party having a Contract or Purchase Order with the Contractor or with a Subcontractor to furnish materials or equipment to be incorporated in the Work by the Contractor or a Subcontractor.

  • Support Services HP’s support services will be described in the applicable Supporting Material, which will cover the description of HP’s offering, eligibility requirements, service limitations and Customer responsibilities, as well as the Customer systems supported.

  • Billing Services Manager shall provide, or cause to be provided, the following billing services to P.C.:

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