Complaints Register. 46.1.1 The Concessionaire shall maintain a public relation office at each of the Toll Plaza(s) where it shall keep a register (the” Complaint Register”) open to public access at all times for recording of complaints by any person (the “Complainant”). Information relating to the availability of and access to the Complaint Register shall be prominently displayed by the Concessionaire at each Toll Plaza(s) so as to bring it to the attention of all Users
46.1.2 The Complaint Register shall be securely bound and each page thereof shall be duly numbered. It shall have appropriate columns including the complaint number, date, name and address of the Complainant, substance of the complaint and the action taken by the Concessionaire. Immediately after a complaint is registered the Concessionaire shall give a receipt to the Complainant stating the date and complaint number.
46.1.3 Without prejudice to the provisions of Clauses 46.1.1 and 46.1.2, MPRDC may, in consultation with the Concessionaire, specify the procedure for making complaints in electronic form and for responses thereto.
Complaints Register. (i) JVC shall maintain a public relations office at the Airport where it shall keep a register (the "Complaint Register") with access at all times for recording of complaints by any person (the "Complainant"). Immediately, after a complaint is registered, JVC shall give a receipt to the Complainant stating the date and complaint number. Details of any complaint that remains unaddressed after 30 days of lodgement thereof shall be immediately uploaded on the JVC website (without disclosing the name or details of the complainant).
(ii) The Complaint Register can either be in hard copy form or electronic form . It shall have appropriate columns including the complaint number, date, name and address of the Complainant, substance of the complaint and the action taken by JVC. Information relating to the availability of and access to the Complaint Register shall be prominently displayed by JVC at the Airport.
(iii) JVC shall inspect the Complaint Register every day and take prompt and reasonable action for redressal of each complaint. The action taken shall be briefly noted in the Complaint Register and a reply stating the particulars thereof shall be sent by JVC to the Complainant under a certificate of posting or by fax with confirmation of transmission.
(iv) To the extent that the complaints made by any Complainant relate to the performance or otherwise of the Reserved Activities or of any airline or any other Entity, JVC shall immediately notify the Relevant Authority, the airline or such Entity about the same.
(v) Any means of notice, record-keeping or registration contemplated by this Article 8.5.11 may be accomplished or effected by any more-efficient or effective automated or modern systems, technologies or methods of comparable or better accuracy and reliability.
Complaints Register. 27.1.1 The Implementation Agency shall maintain a public relations office at the Project where it shall keep a register (the “Complaint Register”) open to public access at all times for recording of complaints by any person (the “Complainant”). Information relating to the availability of and access to the Complaint Register shall be prominently displayed by the Implementation Agency at the Project so as to bring it to the attention of all Users.
27.1.2 The Complaint Register shall be securely bound and each page thereof shall be duly numbered. It shall have appropriate columns including the complaint number, date, name and address of the Complainant, substance of the complaint and the action taken by the Implementation Agency. Immediately after a complaint is registered, the Implementation Agency shall give a receipt to the Complainant stating the date and complaint number.
Complaints Register. 30.1.1 The Operator shall during the term of this Contract, maintain public relations office at the Bus Depot where it shall keep a register open to public access at all times for recording of complaints by any person/ passenger/ user of the Bus Service. The Operator shall also maintain similar register in each Bus;
30.1.2 Such complaint register(s) shall be securely bound and each page thereof shall be duly numbered. It shall have appropriate columns including the complaint number, date, name and address of the complainant, substance of the complaint and the action taken by the Operator;
30.1.3 In addition to the above, the Operator shall display the contact number and email address of the concerned person at the public relations office, project office and at an appropriate place both inside and outside the Bus which is easily visible to the public.
Complaints Register. The Concessionaire shall maintain a public relations office at the Project where it shall keep a register(the “Complaint Register”) open to public access at all times forrecording of complaints by anyperson (the “Complainant”). Further, the website / IT platform of the Concessionaire shall allowregistration of complaints. The Concessionaire shall provide the Authority with a login ID throughwhichthe Authority canmonitor the complaints. Information relating to the availability of and accessto the Complaint Register shall be prominently displayed by the Concessionaire at the Project so as tobringittotheattentionofallUsers.
Complaints Register. 17.1.1 BIAL shall maintain a public relations office at the Airport where it shall keep a register (the “Complaint Register”) with access at all times for recording of complaints by any person (the “Complainant”). Immediately after a complaint is registered, BIAL shall give a receipt to the Complainant stating the date and complaint number.
17.1.2 The Complaint Register shall be securely bound and each page thereof shall be duly numbered. It shall have appropriate columns including the complaint number, date, name and address of the Complainant, substance of the complaint and the action taken by BIAL. Information relating to the availability of and access to the Complaint Register shall be prominently displayed by BIAL at the Airport.
Complaints Register. The Concessionaire shall maintain a public relations office at each of the Tower Sites where it shall keep a register (the “Complaint Register”) open to public access at all times for recording of complaints by any person (the “Complainant”). Information relating to the availability of and access to the Complaint Register shall be prominently displayed by the Concessionaire at each of the Tower Sites so as to bring it to the attention of general public (including Tenants, lessors etc).
Complaints Register. 17.1.1 HIAL shall maintain a public relations office at the Airport where it shall keep a register (the "Complaint Register") with access at all times for recording of complaints by any person (the "Complainant"). Immediately, after a complaint is registered, HIAL shall give a receipt to the Complainant stating the date and complaint number.
17.1.2 The Complaint Register shall be securely bound and each page thereof shall be duly numbered. It shall have appropriate columns including the complaint number, date, name and address of the Complainant, substance of the complaint and the action taken by HIAL. Information relating to the availability of and access to the Complaint Register shall be prominently displayed by HIAL at the Airport.
Complaints Register. 34.1.1 The Operator shall maintain a register (the "Complaint Register") open to public access at all times for recording of complaints by any person (the "Complainant").
Complaints Register. 46.1.1 The Concessionaire shall maintain a public relations office at each of the Toll Plazas where it shall keep a register (the “Complaint Register”) open to public access at all times for recording of complaints by any person (the “Complainant”). Information relating to the availability of and access to the Complaint Register shall be prominently displayed by the Concessionaire at each Toll Plazas so as to bring it to the attention of all Users.
46.1.2 The Complaint Register shall be securely bound and each page thereof shall be duly numbered. It shall have appropriate columns including the complaint number, date, name and address of the Complainant, substance of the complaint and the action taken by the Concessionaire. Immediately after a complaint is registered, the Concessionaire shall give a receipt to the Complainant stating the date and complaint number.
