Customer Service and Grievances Redressal Sample Clauses

Customer Service and Grievances Redressal a. In case of any query or complaint/grievance, You/the Insured Person may approach Our office at the following address: Customer Services Department Max Bupa Health Insurance Company Limited X-0/X-0, Xxxxx Xxxxxxxxxxx Xxxxxxxxxx Xxxxxx Xxxxxxx Xxxx, Xxx Xxxxx-000000 Contact No: 1800-3010-3333 Fax No.: 1800-3070-3333 Email ID: xxxxxxxxxxxx@xxxxxxx.xxx b. In case You/the Insured Person are not satisfied with the decision of the above office, or have not received any response within 10 days, You may contact the following official for resolution: Head – Customer Services Max Bupa Health Insurance Company Limited X-0/X-0, Xxxxx Xxxxxxxxxxx Xxxxxxxxxx Xxxxxx Xxxxxxx Xxxx, Xxx Xxxxx-000000 Contact No: 1800-3010-3333 Fax No.: 1800-3070-3333 Email ID: xxxxxxxxxxxx@xxxxxxx.xxx c. In case You/the Insured Person are not satisfied with Our decision/resolution, You may approach the Insurance Ombudsman at the addresses given in Annexure I. d. The complaint should be made in writing duly signed by the complainant or by his/her legal heirs with full details of the complaint and the contact information of the complainant. e. As per provision 13(3)of the Redressal of Public Grievances Rules 1998,the complaint to the Ombudsman can be made only if the grievance i. Has been rejected by the Grievance Redressal Machinery of the Insurer; ii. Within a period of one year from the date of rejection by the insurer; iii. If it is not simultaneously under any litigation.
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Customer Service and Grievances Redressal a. In case of any query or complaint/grievance, Policyholder/ Insured Person may approach Our office at the following address: Customer Services Department Max Bupa Health Insurance Company Limited B-1/I-2, Mohan Cooperative Industrial Estate Xxxxxxx Xxxx, Xxx Xxxxx-000000 Contact No: 1800-3010-3333 Fax No.: 1800-3070-3333 Email ID: xxxxxxxxxxxx@xxxxxxx.xxx b. In case the Policyholder/ Insured Person are not satisfied with the decision of the above office, or have not received any response within 10 days, he may contact the following official for resolution: Head – Customer Services Max Bupa Health Insurance Company Limited B-1/I-2, Mohan Cooperative Industrial Estate Xxxxxxx Xxxx, Xxx Xxxxx-000000 Contact No: 1800-3010-3333 Fax No.: 1800-3070-3333 Email ID: xxxxxxxxxxxx@xxxxxxx.xxx c. In case the Policyholder/ Insured Person are not satisfied with the Company’s decision/resolution, he may approach the Insurance Ombudsman at the addresses given in Annexure I. d. The complaint should be made in writing duly signed by the complainant or by his/her legal heirs with full details of the complaint and the contact information of the complainant. e. As per provision applicable law, the complaint to the Ombudsman can be made only if the grievance i. Has been rejected by the Grievance Redressal Machinery of the Company; ii. Within a period of one year from the date of rejection by the Company;
Sample 1

Related to Customer Service and Grievances Redressal

  • Customer Service A. PRIMARY ACCOUNT REPRESENTATIVE. Supplier will assign an Account Representative to Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is changed. The Account Representative will be responsible for: • Maintenance and management of this Contract; • Timely response to all Sourcewell and Participating Entity inquiries; and • Business reviews to Sourcewell and Participating Entities, if applicable.

  • Customer Service, Dispute Resolution If you have a question about your XOOM charges or service you may contact XOOM directly by calling 0-000-000-0000 Monday – Friday 8 (eight) a.m. to 11 (eleven)p.m.

  • Customer Complaints Each party hereby agrees to promptly provide to the other party copies of any written or otherwise documented complaints from customers of Dealer received by such party relating in any way to the Offering (including, but not limited to, the manner in which the Shares are offered by the Dealer Manager or Dealer), the Shares or the Company.

  • Policy Grievance – Employer Grievance The Employer may institute a grievance alleging a general misinterpretation or violation by the Union or any employee by filing a written grievance with the Bargaining Unit President, with a copy to the Labour Relations Officer within twenty (20) days after the circumstances have occurred. A meeting will be held between the parties within ten (10) days. The Union shall reply within ten (10) days after the meeting, and failing settlement, the matter may be referred to arbitration. (a) Where a difference arises between the parties relating to the interpretation, application or administration of this Agreement, including any questions as to whether a matter is arbitrable, or where an allegation is made that this Agreement has been violated, either of the parties may, after exhausting the grievance procedure established by this Agreement, notify the other party in writing of its decision to submit the difference or allegation to arbitration, and the notice shall contain the name of the first party's appointee to an Arbitration Board. The recipient of the notice shall, within ten (10) days, inform the other party of the name of its appointee to the Arbitration Board. The two appointees so selected shall within ten (10) days of the appointment of the second of them, appoint a third person who shall be the Chairperson. If the recipient of the notice fails to appoint a nominee, or if the two nominees fail to agree upon a Chairperson within the time limit, the appointment shall be made by the Minister of Labour for Ontario upon the request of either party. (b) Within thirty (30) calendar days of the receipt of notice referred to in Article 8.12(a) above, either party may require a process for a sole arbitrator where the grievance concerns: i) a job posting ii) a short term layoff

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