Customer Service Coordination Sample Clauses

Customer Service Coordination. Direct interactions with the public and outside agencies will reside with the City. The City shall receive all initial call intakes for problems or issues regarding the designated street lights. Subsequent to receipt of a reportable issue, the City in turn will notify the Contractor through its own Call Center. The Contractor will respond to the reported issue and inform the City with sufficient information and in a format necessary to allow the City to adequately provide a return citizen response. The Contractor and the City will develop a procedural means to record the Contractor’s work in the City’s work order management system and an after-hours protocol for taking calls and communicating field response needs. The City shall have control over any public communications or statements made by the Contractor on the City’s behalf.
Sample 1
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Related to Customer Service Coordination

  • Service Coordinators Each Party has designated an employee or title as the key contact for the day-to-day implementation or monitoring of each Service as specified in the applicable Transition Service Schedule (each, a “Service Coordinator”). The Parties shall direct communications relating to specific Services to the applicable Service Coordinators. The Service Coordinators shall report to the Transition Committee from time to time, as directed by the members of the Transition Committee designated by the applicable Party.

  • Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).

  • Project Coordination The Engineer shall coordinate all subconsultant activity to include quality and consistency of deliverables and administration of the invoices and monthly progress reports. The Engineer shall coordinate with necessary local entities.

  • CONTRACTOR CUSTOMER SERVICE REPRESENTATIVE Contractor shall designate a customer service representative (and inform Enterprise Services of the same) who shall be responsible for addressing Purchaser issues pertaining to this Master Contract.

  • City’s Contract Manager The City’s contract manager for this Approved Service Order is: Name: Xxxxxx Xxxx Phone No.: (000) 000-0000 Department: HR E-mail: Xxxxxx.xxxx@xxxxxxxxx.xxx Address: 000 X. Xxxxx Xxxxx Xxxxxx, 4th Floor San Jose, CA 95113

  • Project Manager The term “Project Manager” refers to the employee of the State who has been assigned responsibility for overseeing and managing the proper and timely implementation of the project.

  • Project Management and Coordination The Engineer shall coordinate all subconsultant activity to include quality of and consistency of work and administration of the invoices and monthly progress reports. The Engineer shall coordinate with necessary local entities.

  • Customer Service A. PRIMARY ACCOUNT REPRESENTATIVE. Supplier will assign an Account Representative to Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is changed. The Account Representative will be responsible for: • Maintenance and management of this Contract; • Timely response to all Sourcewell and Participating Entity inquiries; and • Business reviews to Sourcewell and Participating Entities, if applicable.

  • Project Managers The JBE’s project manager is: [Insert name]. The JBE may change its project manager at any time upon notice to Contractor without need for an amendment to this Agreement. Contractor’s project manager is: [Insert name]. Subject to written approval by the JBE, Contractor may change its project manager without need for an amendment to this Agreement.

  • CUSTOMER SERVICE FUNCTIONS The Servicer shall handle all Customer inquiries and other Customer service matters according to the same procedures it uses to service Customers with respect to its own charges.

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