Customer Service Level Agreement Sample Clauses

Customer Service Level Agreement. Contractor agrees to maintain the following service levels defined below as targets: Performance Criteria Target Level Average Uptime 96% or Better Average On-Site Response Time 4 Hours or Less
Sample 1
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Customer Service Level Agreement. Vendor agrees to maintain the following service levels defined below as targets: Performance Criteria Target Level Average Uptime 96% or Better Average On-Site Response Time 4 Hours or Less First Time Fix 80% of all service calls or better These service levels will be measured on a quarterly basis between Vendor and the State.
Sample 1
Customer Service Level Agreement. The current Online Services Service Level Agreement can be found at: xxxx://xxx.xxx.xx/csla.
Sample 1

Related to Customer Service Level Agreement

  • Service Levels All service level requirements will be set forth in Exhibit A (“XXXX.xxx Referral Service Level Requirements”). Recipient Xxxxxx agrees to adhere, and encourage Recipient Agent’s adherence, with the version of the XXXX.xxx Referral Service Level Requirements in effect at the time XXXX.xxx identifies the Referral to Recipient Broker/Agent.

  • Customer Service A. PRIMARY ACCOUNT REPRESENTATIVE. Supplier will assign an Account Representative to Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is changed. The Account Representative will be responsible for: • Maintenance and management of this Contract; • Timely response to all Sourcewell and Participating Entity inquiries; and • Business reviews to Sourcewell and Participating Entities, if applicable.

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

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