CUSTOMER SERVICE POLICIES. It is our policy that we respond to all warranty service claims as quickly and efficiently as possible should there be any repairs during your limited warranty period. Occasionally, due to circumstances beyond our control, some warranty repairs may take more time than others. Delays can be caused by shortage of materials, back ordered parts from manufacturers, labor problems or weather. We will keep you informed if there is a delay in the processing of your warranty repair. If you believe you have a warranty claim, thoroughly review this Limited Warranty before you request service through our website. This will help you to decide if the claim is covered by Xxxxxxxxx Enterprises, Inc. under our Limited Warranty, the claim is covered by a warranty provided by one of our trade contractors or manufacturers, or the claim is your responsibility. If you believe that you have an emergency requiring immediate attention, please refer to the emergency section in this guide. If your situation is not an emergency, please follow the steps below for submitting a warranty request to Xxxxxxxxx Enterprises, Inc. REQUESTING WARRANTY SERVICE AND CLAIMS PROCEDURE Initials: WEBSITE FOR WARRANTY REQUEST Notice to Purchaser: Standard warranty requests within the Warranty Period that are not considered an Emergency will ONLY be accepted through our website below. Voice mails, mailed letters or other message(s) left digitally, by fax or through email will not be accepted or considered a valid request and therefore will not be responded to. This allows us to accurately assess your request and notify the appropriate sub-contractors or suppliers through the proper channels. xxx.XxxxxxXxxxxXxxxx.xxx Go to the "Warranty" Tab and then "Warranty Request" Tab. Fill out all information entirely. DO NOT USE the "Contact Us" tab on the website as warranty requests from that source will not be responded to.
CUSTOMER SERVICE POLICIES
