Installations, Outages and Service Calls. Under Normal Operating Conditions, each of the following four (4) standards will be met no less than ninety five percent (95%) of the time measured on a quarterly basis:
Installations, Outages and Service Calls. Under normal operating conditions, each of the following standards shall be met by the Company no less than ninety five percent (95%) of the time as measured on a quarterly basis.
Installations, Outages and Service Calls. Under normal operating conditions, each of the following standards will be met no less than ninety-five percent (95%) of the time measured on a quarterly basis: Standard installations will be performed expeditiously, with a goal of being performed within thirty (30) business days after an order has been placed, assuming the System has been fully constructed. "Standard" installations are those that are located up to 125 feet from the existing distribution system. Normal Operating Conditions presume that weather is acceptable for construction to occur; and, delays occasioned by uncontrollable weather conditions that render construction unwarranted, unsafe, or impossible are excluded from Grantee’s service installation requirements. Excluding conditions beyond the control of the Grantee, the Grantee will begin working on Service Interruptions promptly and in no event later than twenty-four (24) hours after the interruption becomes known. The Grantee must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will be either a specific time or, at maximum, a four-hour time block during normal business hours. The Grantee may schedule service calls and other installation activities outside of normal business hours for the express convenience of the customer. Under normal circumstances, Grantee may not cancel an appointment with a customer after the close of business on the business day prior to the scheduled appointment. If the Grantee representative is running late for an appointment with a customer and will not be able to keep the appointment as scheduled, the customer will be contacted. The appointment will be rescheduled, as necessary, at a time which is convenient for the customer. The Grantee shall bear the costs in making adjustments, repairs, or normal installations when such matters are not the result of Subscriber choices or damage. Subscribers shall bear the cost of adjustments, repairs, and extra-normal installations that are the result of non-standard choices made by the Subscriber or are the result of Subscriber-caused damage. The Grantee shall cooperate with Subscribers and with any other provider of Cable Services within the City, in accommodating changes of Cable Service, so that Subscribers will be free to choose providers without interference or delay from the Grantee. A Subscriber m...
Installations, Outages and Service Calls. Under normal operating conditions, each of the following standards will be met no less than ninety-five percent (95%) of the time measured on a quarterly basis: Standard installations will be performed expeditiously, with a goal of being performed within thirty (30) business days after an order has been placed, assuming the System has been fully constructed. "Standard" installations are those that are located up to 125 feet from the existing distribution system. Normal Operating Conditions presume that weather is acceptable for construction to occur; and, delays occasioned by uncontrollable weather conditions that render construction unwarranted, unsafe, or impossible are excluded from Grantee’s service installation requirements. Excluding conditions beyond the control of the Grantee, the Grantee will begin working on Service Interruptions promptly and in no event later than twenty-four (24) hours after the interruption becomes known. The Grantee must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will be either a specific time or, at maximum, a four-hour time block during normal business hours. The Grantee may schedule service calls and other installation activities outside of normal business hours for the express convenience of the customer. Under normal circumstances, Grantee may not cancel an appointment with a customer after the close of business on the business day prior to the scheduled appointment. If the Grantee representative is running late for an appointment with a customer and will not be able to keep the appointment as scheduled, the customer will be contacted. The appointment will be rescheduled, as necessary, at a time which is convenient for the customer. The Grantee shall bear the costs in making adjustments, repairs, or normal installations when such matters are not the result of Subscriber choices or damage. Subscribers shall bear the cost of adjustments, repairs, and extra-normal installations that are the result of non-standard choices made by the Subscriber or are the result of Subscriber-caused damage. The Grantee shall cooperate with Subscribers and with any other provider of Cable Services within the City, in accommodating changes of Cable Service, so that Subscribers will be free to choose providers without interference or delay from the Grantee. A Subscriber m...
