Definition of the indicator and monitoring methods. The minimum cleanliness conditions for the ships are satisfied when:
a) the scheduled cleaning tasks are carried out, measured by the following indicator: PULN_EX, Execution of scheduled cleaning cycles on the ships;
b) the compliance of the tasks carried out is verified, measured by the following indicator: PULN_VR, Compliant execution of cleaning tasks. Checks on ship cleanliness is done through direct surveys carried out by the Ministry. In the context of individual checks, the elements indicated in the table below will be assessed: Task class Minimum frequency Objective Minimum activities On board task As required Guarantee a return to acceptable conditions of cleanliness for toilets, flooring and components with the greatest level of contact with users, during the service Removal of waste and emptying of waste baskets Cleaning toilets Restocking of water and hygienic accessories Removal of any water pooled on the floor End of service cleaning Daily Guarantee the elimination of dirt on toilets, flooring and components with the greatest level of contract Removal of waste and emptying of waste baskets Careful cleaning and washing of toilets, flooring and other with users, at the end of the service components with the greatest level of contact with users, as well as the removal of any water pooled on the floor Restocking of water and hygienic accessories Emptying of waste water Tidying up of various areas Cleaning of cabins and changing of linens Docking and maintenance cleaning At each stop for scheduled maintenance Guarantee a return to maximum conditions of hygiene and decorum for all components of the ship, during extended stops or during stops at maintenance areas Full washing of all internal and external components (decks and external corridors, etc.) of the ship Washing of any curtains. Refurbishment or replacement of any damaged components or furnishings Disinfection, pest and rodent removal when required Removal of graffiti and writing when necessary Pursuant to measure 10 of Annex A to ART Resolution 96/2018, the two indicators will be calculated: PULN_EX
Definition of the indicator and monitoring methods. Monitoring and checks regarding the punctuality of the service will be carried out based on the certified data in the company monitoring system and made available to the Awarding Entity pursuant to annex L to the Service Contract; The evaluation will occur on a monthly basis; Said data may be verified and checked on a sample basis by the Awarding Entity, which reserves the right to compare it with data received from the Port Authority, and which may provide itself with its own control and monitoring system; The punctuality of the service is calculated with respect to the number of crossings upon departure from the ports, by assessing delays/differences with reference to the scheduled departure and arrival times, for crossings carried out with good sea weather conditions, with the sea calm or nearly calm (Xxxxxxx Scale) and with wind of up to force 2 on the Beaufort scale; Monitoring of departure punctuality will be developed, with the above good weather conditions, considering the following: o An individual crossing is considered to be on time if the ship, not departing in advance, arrives at the destination port with a delay of 60 minutes or less; o In order to monitor the punctuality parameter, the punctuality index will be used, which expresses the percentage ratio between the number of crossings departing within the hourly range considered and the total number of crossings scheduled for the month carried out under good weather conditions at sea (see above): o Events arising due to force majeure and not attributable to the service manager should not be considered when calculating the punctuality index. o The minimum standard for the punctuality index (Lmin) to be guaranteed for the first year of service is 95%.
Definition of the indicator and monitoring methods. Monitoring and checks regarding the punctuality of the service will be carried out based on the certified data in the company monitoring system and made available to the Awarding Entity pursuant to annex L to the Service Contract; • evaluation will occur on a monthly basis; • the Awarding Entity may perform sample checks on the data, by comparing them against the data received from the Port Authorities; the Awarding Entity may also have its own control and monitoring system; • the punctuality of the service is calculated with respect to the number of crossings on the Naples-Cagliari route and vice versa and on the Cagliari-Palermo and vice-versa, upon departure from the ports, by assessing delays/differences with reference to the scheduled departure and arrival times, for crossings in good sea and weather conditions, with the sea calm or nearly calm (Xxxxxxx Scale) and with wind of up to force 2 on the Beaufort scale; • monitoring of departure punctuality will be developed, with the above good weather conditions, considering the following: o an individual crossing is considered to be on time if the ship, not departing in advance, arrives at the destination port with a delay of 60 minutes or less; o in order to monitor the punctuality parameter, the punctuality index %P will be used, which expresses the percentage ratio between the number of crossings departing within the hourly range considered and the total number of crossings scheduled for the month carried out under good weather and sea conditions (see above): 𝐶𝑜𝑟𝑠𝑒 𝑒𝑓𝑓𝑒𝑡𝑡𝑢𝑎𝑡𝑒 𝑐𝑜𝑛 𝑏𝑢𝑜𝑛𝑒 𝑐��𝑛𝑑𝑖𝑧𝑖𝑜𝑛𝑖 𝑚𝑒𝑡𝑒𝑜 ) ��100 o force majeure events beyond the control of the service operator should not be considered when calculating the punctuality index; o the minimum standard for the punctuality index (Lmin) to be guaranteed for the first year of service is 95%.
