Service Reviews. The Parties acknowledge that review of the provision of services of local work areas may occur, taking into account: The consultative process will involve training, technology and other resources needed to support change in local work areas. Services assessed as being able to be improved will be identified. The competitive gap and actions will be implemented to address the gaps. The Parties are committed through the consultation process to embracing and applying new technologies to improve service quality.
Service Reviews. The following meetings are typically scheduled with MSN partners that have a Support Account Manager (XXX) assigned to them. [***] Service Reporting Company: · Partner Technical Representative · Partner Service Representative · Other appropriate representatives Microsoft as necessary: · XXX or support staff · Partner Operations Manager · Product unit members · Account manager · Business & operations representatives · To report incident metrics for period · To review ongoing issues · Report to be delivered via email by [***]. Microsoft: · [***] MSN Service metrics report Company: · Monthly metrics such as Company support metrics, Company measurements of MSN Services, etc. Shared: · Process Issues List · Support Incident List Service Review Meeting ([***]) Company: · Partner Technical Representative · Partner Service Representative · Other appropriate representatives Microsoft as necessary: · XXX or support staff · Partner Operations Manager · Product unit members · Account manager · Business & operations representatives · To review aggregated [***] performance reports with Senior Management · To review customer satisfaction metrics · To consider and initiate changes to the support agreement. Microsoft: · Service Review Scorecard / Presentation Company: · Service Review Scorecard / Presentation Shared: · Process Issues List Working day Mo - Fr with the exception of local and US public holidays from 0800 to 1800 hours PST. 1st level Support Support services provided to Subscribers by the Company’s customer service department. 2nd level Support Support services provided to the Company’s customer service department by Company. 3rd level Support Support services provided to Company by Microsoft as further detailed below.
Service Reviews. State the frequency of Service Reviews, location, mandatory and optional attendees.
Service Reviews. Upon reasonable request at least 60 days in advance, BNYM will, once each calendar year, in accordance with BNYM security, confidentiality and other applicable policies and procedures in effect at the time, arrange for representatives of all Funds acting collectively to meet with the BNYM’s service director for the Funds and such other BNYM personnel as the service director, upon prior consultation with the Fund representatives concerning their specific areas of interest, shall reasonably determine to be appropriate to discuss service matters such as key performance metrics, ongoing development projects and published materials regarding data security and business continuity.
Service Reviews a) On an annual basis during the Term, EVERTEC shall engage its independent certified public accountants to conduct a review of the operational controls of the ATH Network Services as provided and available to all Participants. The aforesaid review shall be conducted in accordance with the American Institute of Certified Public Accountants Statement on Auditing Standards Number 70 (“SAS 70”) or any successor standard, the findings and recommendations of which shall be set forth in a report (the “Service Review”). The Service Review shall include a Type II Service Auditor’s Report under SAS 70 or any successor standard.
b) Any findings and recommendations of the Service Review will be set forth in a report which will be the sole property of EVERTEC. Subject to each Participant’s execution and delivery of a customary access letter (to the extent required by the independent certified public accountant that prepares the Service Review), EVERTEC shall deliver to each Participant, no less than on an annual basis, a copy of the Service Review promptly after such report is received by EVERTEC.
c) It is expressly agreed that EVERTEC is under no obligation to take any action or otherwise correct any findings or recommendations that may be included in the Service Review report.
d) If, at any time during the Term, BPPR has reasonable material concerns regarding EVERTEC’s operational controls and such concerns are not addressed in the scope of the Service Review, BPPR will so notify EVERTEC and EVERTEC will promptly meet with BPPR in an effort to resolve BPPR’s concerns.
e) Upon BPPR’s request, EVERTEC will deliver to BPPR a certification of its compliance with regards to this section. ARTICLE NINE – DISCLAIMER OF WARRANTIES & LIMITED LIABILITY
Service Reviews. Whenever required, meetings may be held between the Parties’ Service Desk’s to review the operational information exchange between the Service Desk ’s and the procedures as embodied herein.
Service Reviews. Every twelve (12) months during the term of the Agreement or as the Parties may mutually agree, Supplier shall, at no additional charge to the Customer, review the mix and configuration of the Services based on Supplier's reasonable understanding of Customer's expected needs during the succeeding twelve (12) months. Such needs will be communicated by Customer to Supplier in writing or in the course of stewardship meetings held monthly or at other intervals as the Parties may agree. Based on each such review, Supplier shall make recommendations in order for the Customer to improve the efficiency and cost- effectiveness of the Services. Supplier shall also (i) bring to the Customer's attention any Supplier existing or planned promotional offerings that Supplier believes may be of value to the Customer; and (ii) offer to provide advice concerning the Services and their configuration where they do not appear to be the most technically or economically appropriate for addressing the Customer's articulated telecommunication needs.
Service Reviews. 11.1 The supplier is responsible for monitoring and reporting its performance against the agreed service levels.
11.2 The supplier will produce service reports every 2 months in accordance with agreed templates to DfT and the Blue Badge Local Authority Users Group. Service level reports will include but not be limited to: DSS availability Number of queries submitted Number of system errors over a defined period and any information pertinent to paragraph 5.2 of this SLA. Service reports will be produced within five working days of the end of each month. Additionally, the supplier will maintain an Operational Risks & Issues Log for the service and review this regularly (bi monthly) with the DfT Contract Manager. The supplier will report all complaints to the DfT Contract Manager. User feedback on the service will be co-ordinated by the Blue Badge Local Authority Users Group and fed back to DfT and [insert supplier name]. Periodic meetings will be held with representatives from the Users Group, DfT and [insert name supplier] to discuss the feedback and any outstanding issues. The DfT may undertake periodic surveys on customer satisfaction levels. It is required that 99% of feedback shows quality of service from the Service to be satisfactory, good or excellent.
Service Reviews. Service Review meetings will be held on a quarterly basis between Customer and SunGard. Where possible, or appropriate, all services provided by SunGard or SunGard’s affiliates will be reviewed at the same meeting.
Service Reviews. Teradata conducts quarterly service performance reviews with the customer. On an annual basis, Teradata reviews the customer service offer to assess service coverage, determine how current services will satisfy any planned platform enhancements, and discuss future opportunities for developing the customer's relationship with Teradata. Reviews are conducted either on site or by telephone at Teradata discretion.