DESCRIPTION OF STANDARD FAULT MANAGEMENT Sample Clauses

DESCRIPTION OF STANDARD FAULT MANAGEMENT. 2.1. Case Severity. All Faults are assigned a Case Severity Level by Equant in agreement with the User Site, which is used to prioritize and establish Service restoration timeframes. Cases are assigned one of the following 5 Severity Levels: • Severity Level 1: Outage of Service • Severity Level 2: Degradation of Service • Severity Level 3: Service Affected Intermittently • Severity Level 4: Minor problem not causing operation difficulty • Severity Level 5: Service Not Affected / Chronic Case Fault Management ECMWF (and selected User Sites as back-up monitoring centres) may access information on opened and closed Cases through WebVision, including problem diagnoses, action plans, statuses, updates, referral plans, reasons for outages and closing note agreements.
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