Disputes about Loss Factors. If the Distributor does not change its notice after having received a complaint from the Trader, the Trader may raise a Dispute with the Distributor for the Loss Factors to be determined in accordance with the Dispute resolution process in clause 23. If the outcome of the Dispute is that the Distributor changes the Loss Factors declared in the Distributor's notice, and the change leads to a change in the level of revenue received by the Distributor, the Distributor may determine the time from which the change is to apply, which must be no later than 60 Working Days from the date on which the Dispute is finally resolved.
Disputes about Loss Factors. If the Distributor does not change its notice after having received a complaint from the Trader, the Trader may raise a Dispute with the Distributor for the Loss Factors to be determined in accordance with the Dispute resolution process in clause
Disputes about Loss Factors. If the Distributor does not change its notice after having received a complaint from the Retailer, the Retailer may raise a Dispute with the Distributor for the Loss Factors to be determined in accordance with the Dispute resolution process in clause 25. If the outcome of the Dispute is that the Distributor changes the Loss Factors declared in the Distributor's notice, and the change leads to a change in the level of revenue received by the Distributor, the Distributor may determine the time from which the change is to apply, which will be no later than 60 Working Days from the date on which the Dispute is finally resolved. SERVICE PERFORMANCE REPORTING Parties to report on performance relative to Service Standards: Each party will, unless it is required by law (including any regulations and the Code) to publish such information elsewhere, prepare a report on its performance relative to the Service Standards in accordance with the reporting measures and at the frequency set out in schedule 1 (“Performance Report”).
Disputes about Loss Factors. If the Distributor does not change its notice after having received a complaint from the Retailer, the Retailer may raise a Dispute with the Distributor for the Loss Factors to be determined in accordance with the Dispute resolution process in clause 25. If the outcome of the Dispute is that the Distributor changes the Loss Factors declared in the Distributor’s notice, and the change leads to a change in the level of revenue received by the Distributor, the Distributor may determine the time from which the change is to apply, which will be no later than 60 Working Days from the date on which the Dispute is finally resolved. SERVICE PERFORMANCE REPORTING Performance reports: Either party (the “Requester”) may from time to time request that the other party (the “Provider”) provide performance reports, including reports containing: a comparison between the actual service performance to the target Service Levels and the service performance reporting measures for each applicable Service Standard; an explanation of the reasons for any significant under-performance by either party identified under clause 8.1(a), together with an explanation of the actions the party proposes to undertake to rectify that under‑performance; and if a party claimed during the relevant reporting period that it was unable to meet the Service Standards due to the occurrence of a Force Majeure Event for which it invoked clause 23, give a full account of the nature of the Force Majeure Event and the impact of the Force Majeure Event on that party’s performance in relation to the Service Standards. The Provider will comply with such requests if it is reasonable to do so. The Provider may charge the Requester for the costs reasonably incurred in preparing and supplying such reports, provided that if a report is requested due to a suspected failure by the Provider to meet a Service Standard, and the report demonstrates that such failure existed, no charge may be levied. Commercial sensitivity and insurance not to be compromised: Nothing in this clause 8 requires either party to disclose commercially sensitive information or other information that may adversely affect an insurance policy held by that party. PART II - PAYMENT OBLIGATIONS DISTRIBUTION SERVICES PRICES AND PROCESS FOR CHANGING PRICES Tariff Rate changes: Unless otherwise agreed with the Retailer (such agreement not to be unreasonably withheld or delayed), the Distributor may change its Tariff Rates no more than once in any period ...
