DOWN TIME COMPENSATION. 11.1. If the Service (excluding any third party services used in conjunction with the Service) will not be operational and available to You at least 99.9% of the time in any calendar month, You will be eligible to receive the Service Credits as described below.
DOWN TIME COMPENSATION. 1. The Service Provider shall depute their Service Engineer to the Service Receiver premise Immediately but not later than 48 [Forty-Eight] Hours on receipt of the call from the Focal Point.
DOWN TIME COMPENSATION. In case the maintenance/breakdown is not attended in time, down‐time compensation at the rate of 0.5% of the order value per week shall be recovered from the contractor. The reasons for non-attending the maintenance calls in time shall be informed to the division within 12 hours and if the reasons are genuine and convincing, the Engineer in-charge of AMC and Facility In-charge of crane/crane custodian shall mutually certify service report condoning the delay with the approval of Division Head. The total amount of compensation for delay to be paid under this condition shall not exceed 10% of the maintenance value of the particular crane. ie., In case the break-down calls are not attended in time, i.e., within 24 hours of our intimation, down-time compensation at the rate of 0.5% of the Annual Maintenance Charges per day shall be recovered from you subject to a maximum of 5%.
