Egton Sample Clauses

Egton is given general authorisation to engage third-parties to process the Personal Data ("Sub- Processors") without obtaining any further written, specific authorisation from the Customer or where appropriate the relevant Service Recipient. Egton shall complete a written sub-processor agreement with any Sub- Processors which shall include protections substantially similar to those under the Agreement. Egton is accountable for any Sub-Processor in the same way as for its own actions and omissions. A list of Egton’s material sub- processors as at the date of the Agreement is set out on Egton’s website (or will otherwise be notified to the Customer). Any objection to an amendment to the list of Sub-Processors may be escalated for discussion within 10 days after receipt of a notification of any change. If the parties are (acting reasonably) unable to resolve the objection and Egton informs the Customer that it nevertheless intends to appoint the relevant Sub-Processor then the Customer may either: (i) accept the change; or (ii) terminate the Agreement upon written notice within one month of raising the objection (and as the Customer’s sole and exclusive remedy, Egton will refund any unused prepaid fees).
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Egton s service desk shall provide a contact telephone number for the reporting and escalating of incidents or problems. The service desk shall be manned on a 24/7/365 basis by Egton’s customer advisors.
Egton s service desk shall also be contactable via email (via such address as may be provided by Egton from time to time).
Egton has a dedicated team which monitors the hosted environment with a view to ensuring that the service being provided is in line with the service levels agreed with the Customer.
Egton may at any time: (i) require the Customer to deliver up all Hardware in its possession; and (ii) if the Customer fails to do so promptly, enter any sites where the Hardware are stored in order to recover them.
Egton shall replace defective parts (pursuant to clause 8.1.4) using replacement parts that are either new or used (where, in Egton’s reasonable opinion, such used parts will perform in an equivalent manner). Replaced parts will become the property of Egton. Exchanges may not be possible for Hardware with permanent security markings.
Egton shall use its reasonable endeavours to: 6.1.1 provide the Solution in accordance in all material respects with the terms of the Agreement; 6.1.2 provide the Customer with installation guides explaining how to install the Solution; and 6.1.3 provide any additional training requested by the Customer pursuant to clause 9.2.
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Egton. Medical Information Systems Limited, of Xxxxxx Xxxxx, Xxxxxx, Xxxxx XX00 0XX, in relation to the extraction of data from GP systems;

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