Eligibility for Support. 4.1 This Agreement shall apply to all Software Products supplied by Xxxxxxxxxx Enterprises located at the Site, including Products added after the Agreement's Commencement Date. When Customer purchases or licenses additional products from Xxxxxxxxxx Enterprises for shipment to the Site, Customer agrees to add these products to this Agreement at Xxxxxxxxxx Enterprises then prevailing support charges.
4.2 Products must be at Xxxxxxxxxx Enterprises specified revision level to be eligible for coverage. Products covered under warranty automatically meet this requirement.
Eligibility for Support. 2.1 Xxxxxxxx’x obligation to provide the support and maintenance services described in this Support Agreement with respect to the Software may be terminated pursuant to Section 8.2.2 or suspended, at Xxxxxxxx’x discretion, if at any time during the term of this Support Agreement any of the following requirements are not met:
2.1.1 The License Agreement must remain valid and in effect at all times;
2.1.2 The Software must be operated on a hardware platform approved by Xxxxxxxx; and
2.1.3 Customer must be current on payment of maintenance and support fees.
2.2 Xxxxxxxx may require Customer to appoint a new Xxxxxxxx Application Administrator in order to continue receiving support services or increase Customer’s support fees, if Xxxxxxxx reasonably determines that the acting Xxxxxxxx Application Administrator does not have the training or experience necessary to communicate effectively with Xxxxxxxx support personnel.
Eligibility for Support. To be eligible for Support Services under this Support Agreement, End User must be a current licensee of the System in good standing, the System must contain the most recent version of Software and the System must be installed in accordance with the specifications set forth in the ITW’s Installation and Integration Guides. Support Services are not available for (a) Software or Hardware that has been modified without the prior written approval of ITW; or (b) Software or Hardware purchased from a third party other than ITW or an ITW authorized reseller; or (c) Hardware or Software that has been out of warranty for over 90-days.
Eligibility for Support. To be eligible to receive the technical support and maintenance services for APS software Items as described in Sections 6.2 through 6.3 below (“Annual Maintenance Services”), the license under which accepts the APS software must be valid and currently in effect, and Customer must have timely paid all
Eligibility for Support. To be eligible for Support Services under this Support Agreement, (a) End User must be a current licensee of the System in good standing, (b) the System must contain the most recent version of the Software and (c) the System must be installed in accordance with the specifications set forth in the Innovation's Installation and Integration Guides. Support Services are not available for (i) Software or Hardware that has been modified without the prior written approval of Innovation; or (ii)
Eligibility for Support. To be eligible to receive Software Support and Maintenance, Customer must have a valid license to the Software currently in effect, and Customer must have paid all charges and fees due and payable under this Agreement and associated purchase order(s), including, without limitation, the Software Support and Maintenance fee (at the rates then currently in effect) for the applicable Support Service Term.
Eligibility for Support. 3.1 Under Warranty To be eligible for the Software Support Agreement, the System must be currently covered under the original one year Warranty or subsequent Extended Warranty.
3.2 Current Software To be eligible for the Software Support Agreement, the System must contain the most current revision of DuVoice Corporation Software. The System must be installed and remain in an operations environment that is in accordance with the specifications set forth in the System Reference Guide provided with the System. These requirements include, but are not limited to Uninterruptible Power Supply, (UPS) installation, and modem / Internet access. Systems or Software that have been modified without the prior written approval by DuVoice is not eligible for the End User Support Agreement.
Eligibility for Support. 3.1 Current Software To be eligible for the Extended Warranty, the System must contain the most current revision of DuVoice Corporation Software. The System must be installed and remain in an operations environment that is in accordance with the specifications set forth in the System Reference Guide provided with the System. These requirements include, but are not limited to Uninterruptible Power Supply, (UPS) installation, and modem / Internet access. System or Software that has been modified without the prior written approval by DuVoice is not eligible for the Extended Warranty.
Eligibility for Support. 2.1 Xxxxxxxx’x obligation to provide Services with respect to the Licensed Program may be terminated pursuant to Section 10.1 or suspended, at Xxxxxxxx’x discretion, if at any time during the term of this Agreement any of the following requirements are not met:
2.1.1 Customer must have a valid License Agreement for the Licensed Program in effect at all times;
2.1.2 The Licensed Program must be operated on a hardware platform approved by Xxxxxxxx; and
2.1.3 Customer must be current and in compliance with the payment schedule as agreed in the Purchase Agreement.
2.2 Xxxxxxxx may require Customer to appoint a new Xxxxxxxx Application Administrator if Xxxxxxxx determines that the acting Xxxxxxxx Application Administrator does not have the training or experience necessary to communicate effectively with Xxxxxxxx support personnel.
Eligibility for Support. To be eligible for Support, the Products must contain or be the most current, or immediately prior, revision of Infoblox Software. Support does not include updates of Products and upgrading to the most current level shall be at Customer’s expense. Products must be installed and remain in an operating environment which is in accordance with the specifications set forth in the applicable Documentation.
