Factory Hardware Repair. In the event that a hardware defect cannot be remedied through an Advance Exchange Hardware Replacement, Grass Valley will repair the affected Covered Equipment at one of its authorized service centers at its discretion. Customer shall bear the risk of loss or damage while the affected Covered Equipment is in transit from Customer to Grass Valley’s service center. Grass Valley shall bear the risk of loss or damage while the repaired Covered Equipment is in transit from Grass Valley to Customer. For Eligible Cameras (as defined hereafter) that are covered under a GV Care Prime or GV Care Prime Plus Support Agreement, Grass Valley may provide a Loaner Camera during factory repair. Grass Valley eligible camera head and adapter pairs are: Xxxxx 00, Xxxxx 00, XXX00, XXX00, LDX 86, and LDX86N (“Eligible Cameras”). This Loaner Camera (as defined hereafter) option is not available in the following countries: Argentina, Aruba, Bolivia, Brazil, Chile, China, Columbia, Ecuador, Guyana, India, Malaysia, Paraguay, Peru, Qatar, Russia, Suriname, Uruguay, and Venezuela. For Eligible Cameras that are covered under a GV Care Prime or GV Care Prime Plus Support Agreement, in the event a factory repair is required, Grass Valley agrees to loan Customer a comparable camera head and/or adapter (the “Loaner Camera”) for Customer’s exclusive use while the Customer-owned camera head and/or adapter are being repaired by Grass Valley. Grass Valley will ship the Loaner Camera within 24 hours after Customer provides confirmation of shipment to Grass Valley’s authorized service center for the Customer-owned camera head and/or adapter. Customer will ship the Loaner Camera back to Grass Valley within 72 hours after Grass Valley delivers the repaired Customer-owned camera head and/or adapter back to Customer. If Customer fails to return the Loaner Camera within such 72 hours, Customer agrees to pay a rental fee of USD$800 per calendar day to Grass Valley for every day of delay in excess of the 72 hour period. Customer agrees to return the Loaner Camera to Grass Valley in the same condition as Customer received it. In the event Customer returns the Loaner Camera damaged, or in the event Customer fails to return the Loaner Camera (including options and accessories) within 30 days after Grass Valley delivers the repaired Customer-owned camera head and/or adapter back to Customer, Grass Valley may, in addition to all other remedies provided by law, invoice Customer for the full replacement va...
Factory Hardware Repair. In the event that a hardware defect cannot be remedied through an Advance Exchange Hardware Replacement, Grass Valley will repair the affected Covered Equipment at one of its authorized service centers. Customer shall bear the risk of loss or damage while the affected Covered Equipment is in transit from Customer to Grass Valley’s service center. Grass Valley shall bear the risk of loss or damage while the repaired Covered Equipment is in transit from Grass Valley to Customer.
Factory Hardware Repair. Grass Valley will repair the affected Covered Equipment at one of its authorized service centers. Customer shall bear the risk of loss or damage while the affected Covered Equipment is in transit from Customer to Grass Valley’s service center. Grass Valley shall bear the risk of loss or damage while the repaired Covered Equipment is in transit from Grass Valley to Customer.
