Finders Customer Service Coordinator Sample Clauses

Finders Customer Service Coordinator. Position Concept: To provide maintenance and inventory assistance to Technology Service Support (TSS), Customer Service Representatives (CSR), and Availability Service Customer Engineers (CE). The coordinator will research inventory databases and communicate billing information to CEs, TSSs, and CSRs. Coordinators will maintain a close relationship with all Customer Support Offices (CSO). Accuracy and professionalism are vital to the success of the Finders program. The Finders coordinator will ensure proper inventory corrections and maintenance updates occur in a timely and effective manner. Coordinators will escalate all CSR, CE, and field manager concerns to the appropriate senior, team leader, or manager. Responsibilities . Receive CSR and CE requests to research and correct customer inventory and maintenance discrepancies. . Search databases, i.e., ISI, SPIF, XXXX, XX, and NSS for contact and billing information. . Process Finders requests for inventory discrepancies and updates, and forward to appropriate maintenance processing departments. . Notify CE and CSR when request is complete. . Using BILLMAPS and CETRACK, track and ensure all Finders logs are updated and closed in a timely and accurate manner. . Provide status of logs to CSR, CE, or field manager upon request. . Escalate to appropriate CSR when log closure objectives are not met. . Provide assistance with: -- M/A Rates -- Billing Rates -- Billable Activity (B/A) Codes -- Hourly Service Document and Hourly Service Invoice information. . Handle incoming Call Entitlement Team (CET) calls and warm transfer when needed. . Maintain knowledge of all databases and processes used in Finders. . Navigate informational and procedural call as required. . Use courtesy, tact, and discretion in all communications with customers, vendors, and IBM personnel. Exhibit a high level of professionalism and use good judgment to inform manager of potential problems.
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Related to Finders Customer Service Coordinator

  • Service Coordinators Each Party has designated an employee or title as the key contact for the day-to-day implementation or monitoring of each Service as specified in the applicable Transition Service Schedule (each, a “Service Coordinator”). The Parties shall direct communications relating to specific Services to the applicable Service Coordinators. The Service Coordinators shall report to the Transition Committee from time to time, as directed by the members of the Transition Committee designated by the applicable Party.

  • Customer Services Provide services and systems dedicated to customer service, including billing, remittance, credit, collections, customer relations, call centers, energy conservation support and metering.

  • CUSTOMER SERVICE FUNCTIONS The Servicer shall handle all Customer inquiries and other Customer service matters according to the same procedures it uses to service Customers with respect to its own charges.

  • Program Managers See Section 14.1.

  • Billing Services Manager shall provide, or cause to be provided, the following billing services to P.C.:

  • Customer Service As between Fig and Developer, Developer shall be solely responsible for providing and maintaining customer service and technical support in the Territory to Distributors and end users with respect to the Licensed Game (including, for the avoidance of doubt, any Distributors and end-users of Fig pursuant to Fig Sales (as defined below)). Such customer service and technical support shall be of a quality that is comparable to such customer service and technical support as Developer provides for its other “top-tier” titles. For the purposes of this Section, “customer service” means the resolution of issues pertaining to the Licensed Game in the following general categories: payment processing, order inquiries, replacements and refunds, and technical support.

  • TAX SUPPORT SERVICES BNY Mellon shall provide the following tax support services for each Fund:  Provide various data and reports as agreed upon in the SLDs to support TRP’s tax reporting and tax filing obligations, including: · Wash sales reporting; · QDI reporting; · DRD reporting; · PFIC analysis; · Straddle analysis; · Paydown adjustments; · Equalization debit adjustments · Tax compliance under §851, §817(h); · Foreign bond sale analysis (§988); · Troubled debt analysis; · Estimation of income for excise tax purposes; · Swap analysis; · Inflation adjustments; · §1256 adjustments; · Market discount analysis; OID adjustments; · CPDI analysis; · Shareholder tax reporting information (e.g. FTC, UGG income, foreign source income by country, exempt income by state);  Provide data, and reports based on such data, maintained by BNY Mellon on its fund accounting platform as reasonably requested by TRP to support TRP’s obligations to comply with requests from tax authorities and TRP’s tax reporting and tax filing obligations.  Assist with other tax-related data needs as mutually agreed upon in writing from time-to-time.

  • Project Manager Project Management Advisors, Inc., or any other project manager designated by Landlord in its reasonable discretion from time to time to act in a supervisory, oversight, project management or other similar capacity on behalf of Landlord in connection with the design and/or construction of the Tenant Improvements.

  • Training Services Fiserv shall provide training, training aids, user manuals, and other documentation for Client's use as Fiserv finds necessary to enable Client personnel to become familiar with Fiserv Services. If requested by Client, classroom training in the use and operation of Fiserv Services will be provided at a training facility designated by Fiserv. All such training aids and manuals remain Fiserv's property.

  • Alliance Manager Each Party shall appoint a person(s) who shall oversee contact between the Parties for all matters between meetings of each Joint Committee and shall have such other responsibilities as the Parties may agree in writing after the Effective Date (each, an “Alliance Manager”). Each Party may replace its Alliance Manager at any time by notice in writing to the other Party.

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