Help Desk facilities Sample Clauses

Help Desk facilities. 3.1.1. Due to the close working relationship required during the proof of concept, Viva City will appoint a dedicated account manager who will be the first and primary point of contact for all communications. 3.1.2. For software issues, the Customer can email xxxxxxx@xxxxxxxxxxx.xxx to contact the Viva City Help Desk which is available during normal business hours (Contracted Hours) 3.1.3. The Customer Contact must submit sufficient material and information to enable Viva City support staff to duplicate the problem. A support technician will be assigned and will attempt to solve a problem immediately, or as soon thereafter as possible. When appropriate, the support technician will give an estimate of how long it will take to resolve. The technician will do their best to keep the Customer advised on the progress of problem resolution. 3.1.4. The help desk includes an on-line Support facility: The Customer shall ensure the availability at its expense of compatible Local Equipment including software, hardware, communications infrastructure and provide adequate broadband facilities for on-line problem resolution. Viva City will work with the Customer’s hardware supplier where necessary to ensure that remote support facilities are setup according to requirements. 3.1.5. The help desk is strictly not a training facility. Its objective is to troubleshoot and resolve Software Operational Issues. 3.1.6. The help desk is not a hardware or Local Equipment IT support facility. Viva City does not support or warrant your Local Equipment, or any other system or service that you subscribe to. Its sole purpose is to support the Viva City Software only. Anything else is strictly the Customer’s responsibility. 3.1.7. Additional Service Levels: additional service levels shall be as follows: 3.1.7.1. Viva City will maintain a help desk staffed by skilled, trained professionals. 3.1.7.2. The help desk is equipped with a purpose designed management system that allows Customer/User calls to be logged, tracked, traced and reported. 3.1.7.3. All requests are logged and prioritised, against this priority Viva City will respond to Customer/User requests. 3.1.7.4. During “Contracted hours”, Viva City will log all Customer/User calls to the Helpdesk.
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Help Desk facilities. 10.2.1. Due to the close working relationship required during the proof of concept, Xxxxxxxxx will appoint a dedicated account manager who will be the first and primary point of contact for all communications. 10.2.2. For software issues, the Customer can email xxxx@Xxxxxxxxx.xxx copying xxxxxxxxxx@xxxxxxxxx.xxx to contact the Novoville Help Desk which is available during normal business hours (Contracted Hours) 10.2.3. The Customer Contact must submit sufficient material and information to enable Novoville support staff to duplicate the problem. A support technician will be assigned and will attempt to solve a problem immediately, or as soon thereafter as possible. When appropriate, the support technician will give an estimate of how long it will take to resolve. The technician will do their best to keep the Customer advised on the progress of problem resolution. 10.2.4. The help desk includes an on-line Support facility: The Customer shall ensure the availability at its expense of compatible Local Equipment including software, hardware, communications infrastructure and provide adequate broadband facilities for on-line problem resolution. Novoville will work with the Customer’s hardware supplier where necessary to ensure that remote support facilities are setup according to requirements. 10.2.5. The help desk is strictly not a training facility. Its objective is to troubleshoot and resolve Software Operational Issues. 10.2.6. The help desk is not a hardware or Local Equipment IT support facility. Novoville does not support or warrant your Local Equipment, or any other system or service that you subscribe to. Its sole purpose is to support the Novoville Software only. Anything else is strictly the Customer’s responsibility. 10.2.7. Additional Service Levels: additional service levels shall be as follows: 10.2.7.1. Novoville will maintain a help desk staffed by skilled, trained professionals. 10.2.7.2. The help desk is equipped with a purpose designed management system that allows Customer/User calls to be logged, tracked, traced and reported. 10.2.7.3. All requests are logged and prioritised, against this priority Novoville will respond to Customer/User requests. 10.2.7.4. During “Contracted hours”, Novoville will log all Customer/User calls to the Helpdesk. 10.2.7.5. “Contracted hours” are Monday to Friday- 9am to 5pm Monday to Friday GMT.
Sample 1
Help Desk facilities. For software issues, the Customer can email xxxxxxx@xxxxxxxxxxxx.xxx to contact the Daysix Help Desk which is available during normal business hours (Contracted Hours) The Customer Contact must submit sufficient material and information to enable Daysix support staff to duplicate the problem. A support technician will be assigned and will attempt to solve a problem immediately, or as soon thereafter as possible. When appropriate, the support technician will give an estimate of how long it will take to resolve. The technician will do their best to keep the Customer advised on the progress of problem resolution.
Sample 1

Related to Help Desk facilities

  • PUBLIC FACILITIES Supplier’s employees may be required to perform work at government- owned facilities, including schools. Supplier’s employees and agents must conduct themselves in a professional manner while on the premises, and in accordance with Participating Entity policies and procedures, and all applicable laws.

  • Access to Facilities Each of the Company and each of its Subsidiaries will permit any representatives designated by the Purchaser (or any successor of the Purchaser), upon reasonable notice and during normal business hours, at such person's expense and accompanied by a representative of the Company, to: (a) visit and inspect any of the properties of the Company or any of its Subsidiaries; (b) examine the corporate and financial records of the Company or any of its Subsidiaries (unless such examination is not permitted by federal, state or local law or by contract) and make copies thereof or extracts therefrom; and (c) discuss the affairs, finances and accounts of the Company or any of its Subsidiaries with the directors, officers and independent accountants of the Company or any of its Subsidiaries. Notwithstanding the foregoing, neither the Company nor any of its Subsidiaries will provide any material, non-public information to the Purchaser unless the Purchaser signs a confidentiality agreement and otherwise complies with Regulation FD, under the federal securities laws.

  • State Facilities If the State makes space available to the Party in any State facility during the term of this Agreement for purposes of the Party’s performance under this Agreement, the Party shall only use the space in accordance with all policies and procedures governing access to and use of State facilities which shall be made available upon request. State facilities will be made available to Party on an “AS IS, WHERE IS” basis, with no warranties whatsoever.

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