Help Desk facilities Sample Clauses

Help Desk facilities. 3.1.1. Due to the close working relationship required during the proof of concept, Viva City will appoint a dedicated account manager who will be the first and primary point of contact for all communications. 3.1.2. For software issues, the Customer can email xxxxxxx@xxxxxxxxxxx.xxx to contact the Viva City Help Desk which is available during normal business hours (Contracted Hours) 3.1.3. The Customer Contact must submit sufficient material and information to enable Viva City support staff to duplicate the problem. A support technician will be assigned and will attempt to solve a problem immediately, or as soon thereafter as possible. When appropriate, the support technician will give an estimate of how long it will take to resolve. The technician will do their best to keep the Customer advised on the progress of problem resolution. 3.1.4. The help desk includes an on-line Support facility: The Customer shall ensure the availability at its expense of compatible Local Equipment including software, hardware, communications infrastructure and provide adequate broadband facilities for on-line problem resolution. Viva City will work with the Customer’s hardware supplier where necessary to ensure that remote support facilities are setup according to requirements. 3.1.5. The help desk is strictly not a training facility. Its objective is to troubleshoot and resolve Software Operational Issues. 3.1.6. The help desk is not a hardware or Local Equipment IT support facility. Viva City does not support or warrant your Local Equipment, or any other system or service that you subscribe to. Its sole purpose is to support the Viva City Software only. Anything else is strictly the Customer’s responsibility. 3.1.7. Additional Service Levels: additional service levels shall be as follows: 3.1.7.1. Viva City will maintain a help desk staffed by skilled, trained professionals. 3.1.7.2. The help desk is equipped with a purpose designed management system that allows Customer/User calls to be logged, tracked, traced and reported. 3.1.7.3. All requests are logged and prioritised, against this priority Viva City will respond to Customer/User requests. 3.1.7.4. During “Contracted hours”, Viva City will log all Customer/User calls to the Helpdesk.
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Help Desk facilities. 10.2.1. Due to the close working relationship required during the proof of concept, Xxxxxxxxx will appoint a dedicated account manager who will be the first and primary point of contact for all communications. 10.2.2. For software issues, the Customer can email xxxx@Xxxxxxxxx.xxx copying xxxxxxxxxx@xxxxxxxxx.xxx to contact the Novoville Help Desk which is available during normal business hours (Contracted Hours) 10.2.3. The Customer Contact must submit sufficient material and information to enable Novoville support staff to duplicate the problem. A support technician will be assigned and will attempt to solve a problem immediately, or as soon thereafter as possible. When appropriate, the support technician will give an estimate of how long it will take to resolve. The technician will do their best to keep the Customer advised on the progress of problem resolution. 10.2.4. The help desk includes an on-line Support facility: The Customer shall ensure the availability at its expense of compatible Local Equipment including software, hardware, communications infrastructure and provide adequate broadband facilities for on-line problem resolution. Novoville will work with the Customer’s hardware supplier where necessary to ensure that remote support facilities are setup according to requirements. 10.2.5. The help desk is strictly not a training facility. Its objective is to troubleshoot and resolve Software Operational Issues. 10.2.6. The help desk is not a hardware or Local Equipment IT support facility. Novoville does not support or warrant your Local Equipment, or any other system or service that you subscribe to. Its sole purpose is to support the Novoville Software only. Anything else is strictly the Customer’s responsibility. 10.2.7. Additional Service Levels: additional service levels shall be as follows: 10.2.7.1. Novoville will maintain a help desk staffed by skilled, trained professionals. 10.2.7.2. The help desk is equipped with a purpose designed management system that allows Customer/User calls to be logged, tracked, traced and reported. 10.2.7.3. All requests are logged and prioritised, against this priority Novoville will respond to Customer/User requests. 10.2.7.4. During “Contracted hours”, Novoville will log all Customer/User calls to the Helpdesk. 10.2.7.5. “Contracted hours” are Monday to Friday- 9am to 5pm Monday to Friday GMT.
Sample 1
Help Desk facilities. For software issues, the Customer can email xxxxxxx@xxxxxxxxxxxx.xxx to contact the Daysix Help Desk which is available during normal business hours (Contracted Hours) The Customer Contact must submit sufficient material and information to enable Daysix support staff to duplicate the problem. A support technician will be assigned and will attempt to solve a problem immediately, or as soon thereafter as possible. When appropriate, the support technician will give an estimate of how long it will take to resolve. The technician will do their best to keep the Customer advised on the progress of problem resolution.
Sample 1

Related to Help Desk facilities

  • PUBLIC FACILITIES Supplier’s employees may be required to perform work at government- owned facilities, including schools. Supplier’s employees and agents must conduct themselves in a professional manner while on the premises, and in accordance with Participating Entity policies and procedures, and all applicable laws.

  • Working Facilities During the Term of Employment, the Company shall furnish the Executive with an office, secretarial help and such other facilities and services suitable to his position and adequate for the performance of his duties hereunder.

  • Office Facilities During the period of employment, Executive shall have his office where the Corporation’s principal executive offices are located from time to time, which currently are at 3000 Xxxx Xxxxxxxxxx Xxxxxx, Xxxxx Xxxxx, Xxxxx Xxxxxx, and the Corporation shall furnish Executive with office facilities reasonably suitable to his position at such location.

  • Toilet Facilities The Employer provides the Contractor access to toilet facilities. Temporary chemical toilets are provided by the Contractor where deemed necessary.

  • Existing Facilities Each of the Existing Facilities shall be repaid in full and terminated and all collateral security therefor shall be released, and the Administrative Agent shall have received pay-off letters in form and substance satisfactory to it evidencing such repayment, termination and release.

  • Verizon OSS Facilities Any gateways, interfaces, databases, facilities, equipment, software, or systems, used by Verizon to provide Verizon OSS Services to ICG.

  • Access to Facilities Each of the Company and each of its Subsidiaries will permit any representatives designated by the Purchaser (or any successor of the Purchaser), upon reasonable notice and during normal business hours, at such person's expense and accompanied by a representative of the Company, to: (a) visit and inspect any of the properties of the Company or any of its Subsidiaries; (b) examine the corporate and financial records of the Company or any of its Subsidiaries (unless such examination is not permitted by federal, state or local law or by contract) and make copies thereof or extracts therefrom; and (c) discuss the affairs, finances and accounts of the Company or any of its Subsidiaries with the directors, officers and independent accountants of the Company or any of its Subsidiaries. Notwithstanding the foregoing, neither the Company nor any of its Subsidiaries will provide any material, non-public information to the Purchaser unless the Purchaser signs a confidentiality agreement and otherwise complies with Regulation FD, under the federal securities laws.

  • Trading Facilities Most open-outcry and electronic trading facilities are supported by computer-based component systems for the order-routing, execution, matching, registration or clearing of trades. As with all facilities and systems, they are vulnerable to temporary disruption or failure. Your ability to recover certain losses may be subject to limits on liability imposed by the system provider, the market, the clearing house and/or member firms. Such limits may vary; you should ask the firm with which you deal for details in this respect.

  • Generating Facility The Interconnection Customer’s device for the production of electricity identified in the Interconnection Request, but shall not include the Interconnection Customer’s Interconnection Facilities.

  • State Facilities If the State makes space available to the Party in any State facility during the term of this Agreement for purposes of the Party’s performance under this Agreement, the Party shall only use the space in accordance with all policies and procedures governing access to and use of State facilities which shall be made available upon request. State facilities will be made available to Party on an “AS IS, WHERE IS” basis, with no warranties whatsoever.

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