Incident Resolution Targets. OUTSOURCE TELECOM shall use reasonable endeavours to clear Incidents within the time scales specified within the Incident classification matrix set out in Clause 7.4.1
Incident Resolution Targets. ES SYSTEMS LTD shall use reasonable endeavours to clear Incidents within the time scales specified within the Incident classification matrix set out in Clause 7.4.1
Incident Resolution Targets. FCC shall use reasonable endeavours to clear Incidents within the time scales specified within the Incident classification matrix set out in paragraph 8 below.
Incident Resolution Targets. The Help Desk shall use reasonable endeavours to clear Incidents within the time scales specified within the Incident classification matrix set out in Clause 8.5.1
Incident Resolution Targets. ICUK shall use reasonable endeavours to clear Incidents within the time scales specified within the Incident classification matrix set out in Clause 8.4.1.
Incident Resolution Targets. 2.4.1 JSL shall seek to resolve issues clear Incidents within the relevant care level as described in the matrix set out in clause 2.5.1.
Incident Resolution Targets. 8.3.1. Micro Minder Ltd shall use reasonable endeavours to clear Incidents within the time scales specified within the Incident classification matrix set out in Clause 8.4.1.
Incident Resolution Targets. TALKTECH shall use reasonable endeavours to clear Incidents within the time scales specified within the Incident classification matrix set out in Clause 8.5.1.
Incident Resolution Targets. RCUK and/or its suppliers shall use reasonable endeavours to clear Incidents within the time scales specified within the Incident classification matrix set out in Clause 8.5.1.
Incident Resolution Targets. Immervox shall use reasonable endeavours to clear Incidents within the time scales specified within the Incident classification matrix set out in Clause 8.5.1.
