Hosted. On WK’s server or a server managed by WK or WK’s third-party provider.
Hosted. If you have a paid Subscription Licence, then in order to ensure continuity of service, your Subscription will automatically renew each year. However, if you have an evaluation Licence, your Subscription will end at the expiry of the Subscription Term, unless you opt-in to a paid Subscription Licence. We will use reasonable endeavours to notify you of your Subscription expiry, and the renewal Subscription Fee, approximately 2 months before your Subscription expires. We will send the notification to the email address set out in your Order. Unless you notify us between 60 and 30 days before the expiry of the Subscription Period, that you do not wish to review your Subscription, it will be renewed for the further period specified in your Order.
Hosted. The following General Terms and Conditions apply to Hosted as set forth in the Agreement.
Hosted i. The Customer agrees that:
a. Hosted seat rental is a contractual product and the Customer will be billed for the Service from the date of signature on the Agreement regardless of whether the Handsets have been received,
b. The billing takes in to account the time to setup the system according to the Customer’s individual requirements,
c. They can upgrade the Hosted seat rental tariffs at any time by providing written notice to the Company by email or by post to the Company’s registered address. The upgrade will take effect in the next billing month,
d. They cannot downgrade the tariffs at any time during the Contractual Period,
e. They cannot decrease the number of Handsets until the end of the Contractual Period,
f. A one-off divert charge for the divert feature and inbound call divert charge will be incurred during the Porting process,
g. Only one Hosted tariff can be applied to a Hosted company along with the ability for users to communicate internally, therefore the seats or users of a single Hosted company cannot be provisioned on different tariffs,
h. Should they opt for the Unlimited Tariff (per seat per month), 2,000 combined minutes will be allocated to each user for calls to prefixes 01/02/03/07, whilst a further fair usage policy will apply to 03 prefix calls,
i. A fair usage policy will be applied to 03 destinations, regardless of the user’s tariff. The fair usage will be a maximum of 300 minutes per user per month.
ii. Manufacturers specifications provided by the Company for the Hosted handsets including Polycom, Yealink and Cisco may not include all the listed features due to extensive pre- configuration prior to shipping the Handsets to the Customer.
iii. It is the Customer’s sole responsibility to ensure all relevant cabling and data points are in place prior to the Hosted system going live.
i. Customer’s incorporating a Door Entry System to the Hosted system (other than an IP Door Entry System) will require an ATA. The Customer accepts that this is contractual and will be charged as an additional user monthly.
ii. Customer’s incorporating an IP Door Entry System will require a SIP line which will require a specific configuration and must be integrated into the system. The Customer agrees that it is their responsibility to advise the Company, ahead of the Agreement being signed, that they wish for the IP DES to be incorporated for the Company’s provisioning team to liaise with the Company’s DES engineer. Failure to mention this requireme...
