Hotline Service Sample Clauses

Hotline Service. Contractor shall provide a “Hotline Service” to Users to (i) help Users in answering routine questions and resolving problems with respect to use of the NPAC/SMS and (ii) enable Users to report any defect in the NPAC/SMS or any failure of the NPAC/SMS to perform in accordance with the Specifications, which defects and/or failures shall be responded to by Contractor in accordance with Section 10.2. In addition to telephone access, the “Hotline Service” shall also include access by means of electronic mail service when made available by Contractor. The Hotline Service shall be made available seven (7) days a week, twenty-four (24) hours a day. Contractor will provide personnel to answer the Hotline Service during Normal Business Hours and will have personnel “on call” for calls to the Hotline Service during all other hours. All common carrier charges incurred by Users and all costs of telephone and terminal equipment incurred by Users shall be the responsibility of the Users using the Hotline Service. Users may contact the Hotline Service at 1-888-NPAC HELP. Contractor shall make a diligent effort to promptly acknowledge Users’ contacts to the Hotline Service. Users will be charged for their contacts to the Hotline Service pursuant to Section 6.2(b)(i) hereof.
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Hotline Service. If the Customer purchases a HOTLINE Ticket, the Company guarantees a response within 36 hours, provided no additional information is required from the Customer. If additional information or documents are requested by the DPO, the 36-hour response time will recommence once the Customer has provided the requested items. The Company shall not be held liable for the quality, accuracy, or relevance of the response provided if the information or documents submitted by the Customer are incomplete, insufficient, or not pertinent to the inquiry.
Sample 1
Hotline Service. (1) To provide immediate professional advice or counselling to service users over phone;
Sample 1
Hotline Service. Contractor shall provide a "Hotline Service" to Users to (i) help Users in answering routine questions and resolving problems with respect to use of the Canadian NPAC/SMS and (ii) enable Users to report any defect in the Canadian NPAC/SMS or any failure of the Canadian NPAC/SMS to perform in accordance with the Specifications, which defects and/or failures shall be responded to by Contractor in accordance with Section 10.2. In addition to telephone access, the "Hotline Service" shall also include access by means of electronic mail service. The Hotline Service shall be made available seven days a week, 24 hours a day. Contractor will provide personnel to answer the Hotline Service during Normal Business Hours and will have personnel "on call" for calls to the Hotline Service during all other hours. All common carrier charges incurred by Users and all costs of telephone and terminal equipment incurred by Users shall be the responsibility of the Users using the Hotline Service. Users may contact the Hotline Service at 1-888-NPAC HELP. Contractor shall make a diligent effort to promptly acknowledge Users' contacts to the Hotline Service. Users will be charged for their contacts to the Hotline Service pursuant to Section 6.2(b)(i) hereof. [Amended]
Sample 1
Hotline Service. Party B shall provide Party A with a hotline to ensure timely service provision.
Sample 1
Hotline Service. Safe2Travel maintains a customer service hotline, which is on a 24-hour for 7 days a week basis, to address enquiries or serve urgent travel needs of its customers.
Sample 1
Hotline Service. You may purchase assistance for error correction and advice on the use and operation of the most current version of the Licensed Program through Licensor's telephone hotline service operated during Licensor's published business hours. You will need to provide sufficient information for Licensor to replicate and diagnose the reported problem. If appropriate, Licensor shall be provided reasonable access to the Licensed Program via the public Internet network, subject to Your approval and normal security requirements.
Sample 1
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Related to Hotline Service

  • TELEPHONE SERVICE Notwithstanding any other provision of this Lease to the contrary:

  • Customer Service A. PRIMARY ACCOUNT REPRESENTATIVE. Supplier will assign an Account Representative to Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is changed. The Account Representative will be responsible for: • Maintenance and management of this Contract; • Timely response to all Sourcewell and Participating Entity inquiries; and • Business reviews to Sourcewell and Participating Entities, if applicable.

  • TELEPHONE SERVICES All telegraph, telephone, and communication connections which Tenant may desire outside the Premises shall be subject to Landlord’s prior written approval, in Landlord’s sole discretion, and the location of all wires and the work in connection therewith shall be performed by contractors approved by Landlord and shall be subject to the direction of Landlord, except that such approval is not required as to Tenant’s cabling from the Premises in a route designated by Landlord to any telephone cabinet or panel provided for Tenant’s connection to the telephone cable serving the Building, so long as Tenant’s equipment does not require connections different than or additional to those to the telephone cabinet or panel provided. As to any such connections or work outside the Premises requiring Landlord’s approval, Landlord reserves the right to designate and control the entity or entities providing telephone or other communication cable installation, removal, repair and maintenance outside the Premises and to restrict and control access to telephone cabinets or panels. In the event Landlord designates a particular vendor or vendors to provide such cable installation, removal, repair and maintenance for the Building, Tenant agrees to abide by and participate in such program. Tenant shall be responsible for and shall pay all costs incurred in connection with the installation of telephone cables and communication wiring in the Premises, including any hook-up, access and maintenance fees related to the installation of such wires and cables in the Premises and the commencement of service therein, and the maintenance thereafter of such wire and cables; and there shall be included in Operating Expenses for the Building all installation, removal, hook-up or maintenance costs incurred by Landlord in connection with telephone cables and communication wiring serving the Building which are not allocable to any individual users of such service but are allocable to the Building generally. If Tenant fails to maintain all telephone cables and communication wiring in the Premises and such failure affects or interferes with the operation or maintenance of any other telephone cables or communication wiring serving the Building, Landlord or any vendor hired by Landlord may enter into and upon the Premises forthwith and perform such repairs, restorations or alterations as Landlord deems necessary in order to eliminate any such interference (and Landlord may recover from Tenant all of Landlord’s costs in connection therewith). No later than the Termination Date, Tenant agrees to remove all telephone cables and communication wiring installed by Tenant for and during Tenant’s occupancy, which Landlord shall request Tenant to remove. Tenant agrees that neither Landlord nor any of its agents or employees shall be liable to Tenant, or any of Tenant’s employees, agents, customers or invitees or anyone claiming through, by or under Tenant, for any damages, injuries, losses, expenses, claims or causes of action because of any interruption, diminution, delay or discontinuance at any time for any reason in the furnishing of any telephone or other communication service to the Premises and the Building.

  • Hosting Services 13.1 If Supplier or its subcontractor, affiliate or any other person or entity providing products or services under the Contract Hosts Customer Data in connection with an Acquisition, the provisions of Appendix 1, attached hereto and incorporated herein, apply to such Acquisition.

  • Network PHARMACY is a retail, mail order or specialty pharmacy that has a contract to accept our pharmacy allowance for prescription drugs and diabetic equipment or supplies covered under this plan. NETWORK PROVIDER is a provider that has entered into a contract with us or other Blue Cross and Blue Shield plans. For pediatric dental care services, network provider is a dentist that has entered into a contract with us or participates in the Dental Coast to Coast Network. For pediatric vision hardware services, a network provider is a provider that has entered into a contract with EyeMed, our vision care service manager.

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