Hotline Service. Contractor shall provide a “Hotline Service” to Users to (i) help Users in answering routine questions and resolving problems with respect to use of the NPAC/SMS and (ii) enable Users to report any defect in the NPAC/SMS or any failure of the NPAC/SMS to perform in accordance with the Specifications, which defects and/or failures shall be responded to by Contractor in accordance with Section 10.2. In addition to telephone access, the “Hotline Service” shall also include access by means of electronic mail service when made available by Contractor. The Hotline Service shall be made available seven (7) days a week, twenty-four (24) hours a day. Contractor will provide personnel to answer the Hotline Service during Normal Business Hours and will have personnel “on call” for calls to the Hotline Service during all other hours. All common carrier charges incurred by Users and all costs of telephone and terminal equipment incurred by Users shall be the responsibility of the Users using the Hotline Service. Users may contact the Hotline Service at 1-888-NPAC HELP. Contractor shall make a diligent effort to promptly acknowledge Users’ contacts to the Hotline Service. Users will be charged for their contacts to the Hotline Service pursuant to Section 6.2(b)(i) hereof.
Hotline Service. Safe2Travel maintains a customer service hotline, which is on a 24-hour for 7 days a week basis, to address enquiries or serve urgent travel needs of its customers.
Hotline Service. You may purchase assistance for error correction and advice on the use and operation of the most current version of the Licensed Program through Licensor's telephone hotline service operated during Licensor's published business hours. You will need to provide sufficient information for Licensor to replicate and diagnose the reported problem. If appropriate, Licensor shall be provided reasonable access to the Licensed Program via the public Internet network, subject to Your approval and normal security requirements.
Hotline Service. (1) To provide immediate professional advice or counselling to service users over phone;
Hotline Service. Contractor shall provide a "Hotline Service" to Users to (i) help Users in answering routine questions and resolving problems with respect to use of the Canadian NPAC/SMS and (ii) enable Users to report any defect in the Canadian NPAC/SMS or any failure of the Canadian NPAC/SMS to perform in accordance with the Specifications, which defects and/or failures shall be responded to by Contractor in accordance with Section 10.2. In addition to telephone access, the "Hotline Service" shall also include access by means of electronic mail service. The Hotline Service shall be made available seven days a week, 24 hours a day. Contractor will provide personnel to answer the Hotline Service during Normal Business Hours and will have personnel "on call" for calls to the Hotline Service during all other hours. All common carrier charges incurred by Users and all costs of telephone and terminal equipment incurred by Users shall be the responsibility of the Users using the Hotline Service. Users may contact the Hotline Service at 1-888-NPAC HELP. Contractor shall make a diligent effort to promptly acknowledge Users' contacts to the Hotline Service. Users will be charged for their contacts to the Hotline Service pursuant to Section 6.2(b)(i) hereof. [Amended]
