Line Item Question Response. 43 Do your warranties cover all products, parts, and labor? Axon warrants that its law enforcement hardware products which are manufactured by Axon are free from defects in workmanship and materials for a period of one (1) year from the date of receipt. Axon-manufactured accessories are covered under a limited ninety-day warranty from the date of receipt. Non-Axon manufactured accessories are covered under the manufacturer's warranty. There are extended warranties available as defined in the Axon Master Services and Purchasing Agreement (MSPA). NON-AXON MANUFACTURED PRODUCTS For some solutions we are authorized resellers of hardware (Cradlepoint routers for Axon Fleet, Axis cameras for Axon Interview, etc.). Products that we are authorized to resell abide by the manufacturer's warranty. Further details can be provided upon request. * 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Restrictions are outlined in our warranty, which has been included in the uploaded attachments. * 45 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Our warranties do not cover the expense of technicians' travel time and mileage to perform warranty repairs. * 46 Are there any geographic regions of the United States (and Canada, if applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members in these regions be provided service for warranty repair? Axon will be available 24 hours/7 days per week by phone for emergency technical support for any system outage, and if mutually agreed upon by both parties, we can provide onsite support for local issues. If a site visit is deemed necessary due to an issue (i.e. access point failures or accidental cut wires) and not an Axon or Axon Evidence issue there may be a charge assessed to the agency. * 47 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Axon will troubleshoot these devices to the best of our ability. If we are unable to resolve the issue and the devices require warranty service, this will be performed by the manufacturer. * 48 What are your proposed exchange and return programs and policies? Axon does not allow exchanges or returns. Please see our MSPA for full details. * 49 Describe any service contract options for the...
Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? Yes, the JCB warranty covers all products, parts, and labor. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? The JCB Standard Full Warranty allows unlimited hours in its first year, and up to 2,000 (total) hours in the 2nd year. Our Generator products have a 2- year/3,000 hour standard full warranty. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Yes – up to 50 miles * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? No. Generator products will only be sold in the US. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? They will be passed on to the original equipment manufacturer. * 51 What are your proposed exchange and return programs and policies? JCB does not have an exchange and return program. * 52 Describe any service contract options for the items included in your proposal. We provide our customers with a peace of mind with our standard 2-year warranty. Additionally, our dealer network can offer service and preventative maintenance agreements to our customers on an as-needed basis. * Table 10: Payment Terms and Financing Options Line Item Question Response * 53 Describe your payment terms and accepted payment methods. Net 30 days. Check and ACH payment accepted * 54 Describe any leasing or financing options available for use by educational or governmental entities. Tax-exempt Municipal lease programs are available * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. As an existing contract holder for many years now, JCB has a sales force that is very familiar with the Sourcewell program and processes. We have established a Sourcewell Sales Guide that is distributed to the dealer network and provides information on the program, pricing structure, and terms. We have also simplified the sales reporting proce...
Line Item Question Response. 43 Do your warranties cover all products, parts, and labor? The warranties provided by each manufacture being bid provides slightly different things. Most provide for coverage against mfg defects for a industry standard amount of time. Some cover parts and labor within warranty period however some do not cover labor. * 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? All of the warranties for the companies MES is bidding shows coverage for normal wear and use. Abuse to a produce normally does have a provision to exclude coverage however MES works very closely with each mfg to work through any warranty issue with customers. * 45 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Most mfg warranty do not cover travel time and mileage unless there is a gross failure of the product and in those cases we work with the mfg to work through the issue on a case by case issue which is rare. * 46 Are there any geographic regions of the United States (and Canada, if applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members in these regions be provided service for warranty repair? MES will not be providing any coverage to Canada. MES distribution agreements are for the USA and that is where we have sales and service staff to maintain the market in the USA.There are only a few areas in the USA MES does not have sales and service coverage. We address this on a case by case basis as for the listed products we cover most of the USA Alaska and Hawaii. * 47 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? MES is the distributor of products made by manufacturers we represent. MES follows the Manufacturers warranty.Depending on the Manufacturer MES works on some of the products under warranty and out of warranty repairs. Some of them are sent back to the manufacturer in and out of warranty for service all based on MFG policy. * 48 What are your proposed exchange and return programs and policies? Goods received in damaged or defective condition will be repaired or replaced as outlined by the manufactures warranty and guidelines. If the product was damaged while in transport, a claim will be filed with the carrier and we will then work to resolve the replacement asap. Th...
Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? Warranty Policy All items sold are backed by their manufacturer's warranties and a one-year limited School Health warranty that is applied to all our products. Some products offer an extended manufacturer's warranty, and this is usually notated in our virtual catalog/printed catalog. School Health goes beyond the standard warranty to offer a satisfaction guarantee policy. We believe our customers need to be 100% satisfied with the products and services they receive from us. Satisfaction Guarantee Policy It is our promise that School Health Corporation will do everything possible to ensure that our customers are completely satisfied with our products and services. If you are not satisfied for any reason, simply call our Customer Care Center at 000-000-0000, or send an email to: xxxxxxxxxxxxxxxx@xxxxxxxxxxxx.xxx If you are not satisfied, Xxx Xxxxxx, President of School Health Corporation asks that you send him an email to xxxxxxxxx@xxxxxxxxxxxx.xxx, or fax him on 000-000-0000. If goods are damaged upon arrival, please mark the shipper's document “received damaged,” sign it, keep a copy for your records and call our Customer Care Center and the shipping company immediately, as time limits for claims may apply. UPS shipments with visual damage should be refused. Freight carrier shipments with visual damage should be noted on the carrier's freight bill “received damaged” and that portion of the delivery should be refused. Some colors and finishes may differ slightly from our catalog representation: color swatches are available at no charge upon request. Returns or exchanges may result in a restocking fee. Please contact our Customer Care Center if you have any questions. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? No, they do not impose usage restrictions or any other limitations that adversely affect coverage. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technicians do not perform work in the field. If a warranty repair is needed, a prepaid return label will be provided to return the product to the appropriate facility for repair/replacement. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided se...
Line Item Question Response. 45 Do your warranties cover all products, parts, and labor? Mansfield offers industry standard warranties. * 46 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Mansfield fuel and services are warranted, but fuel can become tainted if it sits for too long (for various reasons) or a customer's tank is not properly maintained. Mansfield warrants the fuel will meet specifications upon delivery, but not that it will maintain the required specifications in perpetuity. * 47 Will you cover warranty service for products produced by others that are part of your proposal, or are warranty issues typically passed on to the producer? Mansfield warrants the fuel will meet specifications, regardless of the producer. * 48 Describe any service contract options for the items included in your proposal. Mansfield may contract our services with local commons carriers to deliver fuel products and local vendors to perform equipment services. * Table 9B: Performance Standards or Guarantees Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. Line Item Question Response * 49 Describe any performance standards or guarantees that apply to your services Mansfield will deliver fuel products that meet federal, state, and local industry standards. Mansfield fuel products meet all ASTM industry and commercial pipeline standards for fuel quality. * 50 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) Xxxxxxxxx believes that regular communication, transparency, and performance measurement xxxxxx any relationship. Two-way communication allows all parties to be engaged and involved in the decision-making process throughout the contract term. Communication is perhaps the single most vital aspect to developing a successful partnership that eventually enables Mansfield customers to achieve their strategic priorities and avoid critical problems. Accordingly, Xxxxxxxxx has developed a quality control and assurance plan consisting of several metrics: - Invoice Accuracy and Timeliness: Mansfield tracks every invoice for accuracy to ensure the customer receives an exact invoice. FuelNet automatically tracks invoice accura...
Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? Yes. All machines sold by HCMA and authorized HCMA dealers receive a 4- year, 4,000-hour standard warranty on new machines. This warranty begins on the date the machine is delivered to an end user. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? No, we do not impose usage restrictions or other limitations. However, we do investigate at times that machines are being used for their intended purposes and by design as listed in our warranty. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? HCMA has one of the best warranty coverage plans with 4-year, 4,000-hour warranty coverage plans and with that we cover the parts and labor with the dealers. Due to the extensive footprint of our dealers and we do not cover mileage during the warranty period. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Even though HCMA is covering more markets than ever before, if there was an area that a Sourcewell member had an issue. HCMA would not hesitate to get a technician there to perform the necessary warranty. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Even though HCMA is covering more markets than ever before, if there was an area that a Sourcewell member had an issue. HCMA would not hesitate to get a technician there to perform the necessary warranty. * 51 What are your proposed exchange and return programs and policies? HCMA and its dealer channel does not have an exchange program to considered. In some cases where a Sourcewell member has decided they purchased the wrong unit they may work with the servicing dealer and try to exchange the machine. This action is the complete privy of the local dealer. * 52 Describe any service contract options for the items included in your proposal. Service contracts are managed by the HCMA Dealer channel. Potentially but not limited to a service contract to be determined by the customer and dealer to support the needs of the customer or simple machine monitoring to inform customer time of maintenanc...
Line Item Question Response. 42 Do your warranties cover all products, parts, and labor? yes absolutely! * 43 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? We only ask that it is a warrantable failure. Very seldom do we have a customer try to claim warranty on something they accidentally damaged, but it does happen. We often times will still cover an item that shouldn't be covered if the customer is willing to allow us to come explain what happened and train their operators to prevent it from happening again. * 44 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Yes in most cases it does. We cover it ourselves in the states we sell direct. We reimburse our dealers who are performing onsite warranties. Most warranty failures are able to be fixed at the customer's location with a service tech and service truck. Our customers really appreciate not having to take it somewhere and leave it for repairs. * 45 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? No. we can provide service coverage throughout the U.S and Canada. * 46 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Any item that is supplied with our equipment at time of purchase that was part of the sale (meaning they paid for it in the initial acquisition price) will be covered by our warranty and we will take it up with the supplier, if necessary. Any items added to the vehicle without our knowledge or approval will not be covered. *
Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? Products, parts and workmanship yes. Labor is not included. See attachment. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? No usage restrictions on SLT (solar only) models. Hybrid models have one exception. Hybrid models are only limited by the backup generator's manufacturer warranty which is generally 1000 hours. Reaching this threshold has never happened before though as solar is the primary power source and the generators rarely have to run. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? No. This is generally not a factor as we can mail parts to the user for easy replacement in the field. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? No there is no area we could not provide this support. The first method is phone call or Facetime/video call which will easily allow customers to diagnose and repair if there is an issue with the unit in minutes 99% of the time. Rarely does a technician need to go the field but can if necessary. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Yes, we will cover the issue and deal with our supplier separately. * 51 What are your proposed exchange and return programs and policies? We will put the new part in the mail immediately. Customer may return bad warranty after replacement. See attachment. * 52 Describe any service contract options for the items included in your proposal. Progress Solar is a manufacturer. We do not provide additonal service contract options. *
Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? Yes. Warranty document is attached in the uploaded section. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? No. the warranty is not restricted on hour usage. LeeBoy warrants any defect in the machine when the machine is used as properly designed. Please refer to the uploaded warranty document for more information. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Warranty for repair on machines with less than fifty hours in service will have a factory trained service representative. The service representative will be reimbursed at a rate of $2.00/mile maximum of 100 miles and three hours maximum shop rate. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? No geographical restrictions. All areas are covered by local LeeBoy authorized dealerships in the United States and Canada. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? LeeBoy warrants all parts manufactured or installed by LeeBoy except for any engines, truck chassis, or tires. Which in return is covered by the engine, truck, and tire manufacturer. *
Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? Yes, our warranties cover all products, parts, and labor as long as the failure was a manufacturing defect and not the result of customer negligence, accident, or improper installation, maintenance, care, or storage. Wear items are not covered unless they were manufactured incorrectly. Labor flat rates are published in the applicable brand's warranty manual. Xxxxxxx Dynamics warrants to each purchaser of a Xxxxxxx Dynamics snowplow or spreader that the equipment will, for a period of two (2) years after the date of original purchase, be free from defects in material and workmanship. Xxxxxxx Dynamics warrants accessories, service parts, and components purchased separately for a period of one (1) year after original purchase to be free from defects in material and workmanship. Xxxxxxx Dynamics warrants to each purchaser of a Xxxxxxx Dynamics Snow Pusher that the equipment will, for a period of ten (10) years after the date of original purchase, be free from defects in material and workmanship. Xxxxxxx Dynamics warrants Snow Pusher accessories, service parts, and components purchased separately for a period of sixty (60) days after original purchase to be free from defects in material and workmanship. Please refer to attached warranty documentation for further details. Any discontinued product would be covered with the original warranty and receive factory support for service parts for a minimum period of 7 years. Attached Documents: Please reference "Q46-XXXXXX Xxxxxxxx Xxxx Warranty Notice”, “Q46-SNOWEX Xxxxxxxx Xxxx Warranty Notice”, and “Q46-WESTERN Xxxxxxxx Xxxx Warranty notice” in the Warranty Information category. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? No. Our warranty covers product two (2) years from date of original purchase for snowplows and spreaders, one (1) year for snowplow and spreader service parts and accessories, ten (10) years for snow pusher, and sixty (60) days for snow pusher service parts and accessories. Any discontinued product would be covered with the original warranty and receive factory support for service parts for a minimum period of 7 years. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? No * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warran...
