Hourly Services – Rate Schedule. Hourly Rates. For tasks and projects that fall outside of the scope of Your Managed Service Plan contained in Appendix I, or if You are not on a Managed Service Plan, Our services are billed at the following rates, unless otherwise specified in a custom Quote, Proposal, Service Order or other agreement between You and Us: Tier 1 Support $150/Hour Tier 2 Support $175/Hour Tier 3 Support $200/Hour Emergency/After-Hours $300/hour Basic Desktop Support Specialty Software Support Server Software Upgrades Ransomware Recovery All on-site visits will be billed with a 1-hour minimum charge. All remote support is billed in half-hour increments. Support Tiers. Our Support Tier levels and how issues are moved from lower to higher support tiers are outlined in Your Client Handbook.
Hourly Services – Rate Schedule. Hourly Rates. For Services that fall outside of the scope of District’s Managed Service Plan and Basic Services contained in Appendix I, Contractor’s services, identified as Additional Services, are billed at the following rates, unless otherwise specified in a custom quote, proposal, service order or other agreement between District and Contractor: Standard Support $165/Hour Emergency Support $200/hour All on-site visits for Additional Services will be billed with a 1-hour minimum charge. All remote support for Additional Services will be billed in 15-minute increments.
