How a Claim is Approved. To submit a claim, Settlement Class Members receiving a Postcard Notice may provide his or her name, a Claim Identification number assigned to each Postcard Notice, his or her cellular telephone number, and a current address to which the payment may be sent. If the claimant’s Claim Identification number matches the Claim Identification number assigned by the Claims Administrator, that claim will be approved, subject to the limitation that no more than one claim will be paid for each cellular telephone number belonging to each Settlement Class Member. Alternatively, if the claimant has no Claim Identification number, but the claimant’s cellular telephone number is confirmed on the Class list, the claim will be approved. The Claims Administrator shall configure the claims process to accept multiple claims submitted under a single cellular telephone number. However, the Claims Administrator shall implement procedures to identify instances in which more than three claims are submitted under the same cellular phone number and report such instances to the Parties to determine proper handling. ERC may take reasonable steps to verify that the claimant was called at the cellular phone number at issue during the Class Period. A Settlement Class Member who did not receive a Postcard Notice or does not have a Claim Identification Number available may submit a claim by providing his or her name, mailing address, and cellular telephone number(s) that she or he believes may have been called by ERC during the Class Period. A Settlement Class Member may submit more than one cellular phone number in connection with a claim until all numbers she or he believes may have been called have been checked against the Class List, limited to no more than six cellular phone numbers in each online or telephone submission session. If the submission is by a Claim Form that is mailed in, all such cellular phone numbers believed to have been called may be included in the Claim Form. The Claims Administrator shall check those submitted cellular phone numbers against the phone numbers in the Class List, immediately and electronically, if possible, at the time of the inquiry. If the claimant’s cellular telephone number matches a cellular telephone number in the Class List, that claim will be approved, subject to the limitation that no more than one claim will be paid to the same person for each cellular telephone number called. The provision of any telephone number during the claims process s...
How a Claim is Approved. The claims process shall require only that the Settlement Class member provide his or her name, a Claim Identification number assigned to each postcard notice, if available, and, if the notice address is incorrect, a current address to which the cash payment may be sent. If the claimant’s name matches the name on the Notice Database or Class List generated from Xxxxx Fargo’s records, that claim will be approved, subject to the limitation that only one claim will be paid to each Settlement Class Member. However, some unascertainable number of Class Members are subscribers to phones used by Xxxxx Fargo customers or otherwise received calls intended for Xxxxx Fargo’s customers but are not identified within Xxxxx Fargo’s records and, hence, will not be within the Notice Database and Class List, and therefore likely learned of the Settlement by publication and / or internet notice. If a claimant cannot be identified as a Class Member by their Claim Identification number, or by their name and / or address, that claimant can then be asked for the cell phone number(s) upon which they believe they may have been called during the Class Period. If their cell phone number is on the Notice Database or Class List, even without a name and / or address, they are an Unidentified Class Member and are qualified to file a claim. If a Settlement Class Member submits a claim and qualifies for a monetary payment, he or she is a “Qualified Class Member.” Except as necessary to resolve issues related to denied settlement claims pursuant to Section 9.5, or to evaluate requests for exclusion and/or respond to objections, the Claims Administrator shall not provide to Defendant, their counsel or any of their agents any identifying information obtained from the Class Members for purposes of facilitating the Class Notice, Settlement Awards or claims administration, other than the names of persons submitting Settlement Claims. CLAIM REVIEW PROCESS
How a Claim is Approved. The claims process shall require only that the Settlement Class Member provide his or her name, the cellular telephone number called by I.C. System, the month and year in which the call was made, a Claim Identification number assigned to each postcard notice, if available, and, if the notice address is incorrect, a current address to which the cash payment may be sent. If the claimant’s telephone number provided matches the telephone number on the Notice Database or Class List generated from I.C. System’s records, that claim will be approved, subject to the limitation that only one claim will be paid to each Settlement Class Member. If a Settlement Class Member submits a claim and qualifies for a monetary payment, he or she is a “Qualified Class Member.” CLAIM REVIEW PROCESS
How a Claim is Approved. The claims process shall require only that the Settlement Class Member provide his or her name, a Claim Identification Number assigned to each postcard Notice, if available, and cellular telephone number. If the claimant’s cellular telephone number matches the cellular telephone number on the Notice Database or Class List generated from Defendant’s records, that claim will be approved, subject to the limitation that only one claim will be paid to each Settlement Class Member. If a Settlement Class Member submits a claim and qualifies for a monetary payment, he or she is a “Qualified Class Member”. Except as necessary to resolve issues related to denied Settlement Claims pursuant to Section 11.01, or to evaluate requests for exclusion and/or respond to objections, the Claims Administrator shall not provide to Defendant, their counsel or any of their agents any identifying information obtained from the Class Members for purposes of facilitating the Class Notice, Settlement Awards, or claims administration, other than the names of person submitting Settlement Claims.
How a Claim is Approved. The claims process requires only that the Settlement Class Member complete the Claim Form attached hereto as Exhibit C. If a Settlement Class Member submits a claim and qualifies for a monetary payment, he or she is a “Qualified Class Member.” Except as necessary to resolve issues related to challenged or denied claims or to evaluate requests for exclusion and/or respond to objections, the Claims Administrator shall not provide to the Parties, their counsel or any of their agents any identifying information obtained from the Class Members for purposes of facilitating the Class Notice, Settlement Awards or claims administration, other than the names of persons submitting Settlement Claims and requesting exclusion. XI. CLAIM REVIEW PROCESS
How a Claim is Approved. The Claims Administrator shall review all submitted Claims Forms to ensure they are complete and to screen for fraud, including without limitation, by cross-referencing the information provided on the Claim Form against the Text Message List. The Claims Administrator will reject a Claim Form where there is evidence of fraud. The Claims Administrator also will reject a Claim Form that does not contain all requested information, after giving the claimant a reasonable opportunity to provide any missing information. A Settlement Class Member may submit more than one cellular phone number in connection with a claim until all numbers at which the Class Member received Bluestem’s text messages have been checked against the Text Message List. The Claims Administrator shall check those submitted cellular phone numbers against the phone numbers in the Text Message List, immediately and electronically, if possible. If the claimant’s cellular telephone number matches a cellular telephone number on the Text Message List, the claimant provides the other information required by the Claim Form, and there is no evidence of fraud, that claim will be approved. The Claims Administrator may take reasonable steps to verify that the claimant was texted by or on behalf of Bluestem at the cellular phone number at issue during the Class Period. In the event that Bluestem or its counsel receives any new contact information regarding any Settlement Class Members, Bluestem and its counsel shall use such information solely in connection with this Settlement and for no other purpose.
How a Claim is Approved. The claims process shall require only that the Settlement Class Member provide his or her name, a Claim Identification Number assigned to each Direct Mail Notice, if available, and cellular telephone number. If the claimant’s name and/ or cellular telephone number matches the Notice Database or Class List generated from Defendants’ records, that claim will be approved, subject to the limitation that only one claim will be paid to each Settlement Class Member and the qualification that each claim must be timely submitted in order to be approved. If a Settlement Class Member submits a claim and qualifies for the relief provided valid Class Members, he or she is a “Qualified Class Member.” Except as necessary to resolve issues related to denied Settlement Claims or to evaluate requests for exclusion and/or respond to objections, the Claims Administrator shall not provide to Defendants, their counsel, or any of their agents any identifying information obtained from the Class Members for purposes of facilitating the Class Notice, Settlement Awards, or claims administration, other than the names of persons submitting Settlement Claims.
