INSTALLATION AND CONNECTION. Subject to payment of any Connection Charge notified to you in the Order, connection takes place via a port which may already exist in your Premises and there should be no reason for a VFM engineer to visit your Premises unless that port is not available or working. However, if when you place your Order there is no existing port and/or face plate in your Premises or if you wish to move or rewire the existing port or wish to have bespoke placement of the face plate in one or multiple sites at the Premises then, subject to our prior written agreement and payment of the related Charges, a VFM engineer will need to attend at the Premises prior to connection. You agree to provide any reasonable cooperation and assistance that may be required to connect you to our Services. Unless you choose to purchase the Installation-only Service, you will be assigned an IP address, which is free of charge. Please note that the IP address will be reassigned to VFM or to another VFM customer if your Internet Services is disconnected or terminated for any reason. The actual speed and performance of your Internet Service will depend on a number of factors (including, for example, the limitations of the Equipment (including the Vision Fibre Router) and devices you connect to the Service whether provided by us or not) some of which are outside of our control. Maximum speeds for your Premises will be obtained by using an Ethernet cable to connect directly to the Vision Fibre Router. You acknowledge that we cannot guarantee that maximum transmission speeds can be obtained at any time; nor can we guarantee that your connection will reach any specific speeds. However, taking the above into consideration, you should achieve speeds close to the maximum speed available for your Internet Service. More details about speed and factors affecting speed (including the specifications for the Equipment) can be found in our frequently asked questions section on our website. We will use our reasonable endeavours to inform you of any issues and attempt to resolve them as soon as it is reasonably possible. You may choose to upgrade your chosen package for your Internet Service to any then available Internet Services package at your Premises and may add or remove the Additional Telephone Packages from your Telephone Service during the Minimum Period of your Services at any time by requesting a transfer online from the Customer Support Centre or in writing (by email or letter) whether before or after ...
INSTALLATION AND CONNECTION charges The Service Agreement, Order Schedules and Tariff(s) set out whether installation costs are payable for the Services we have agreed to supply to you. However, we may be unable (due to third party constraints) to tell you when you place, or we confirm, your order for the Services how much these installation costs will be. If this is the case, we will give you an estimate of how much the installation costs will be prior to commencement of the installation work, but there may be supplementary excess construction charges. You agree to pay all installation costs actually incurred. In the event of an installation being cancelled before being completed you agree to pay all of the installation costs actually incurred to the point of cancellation which will be notified to you at the time.
