Issue Reporting and Tracking Sample Clauses

Issue Reporting and Tracking. Go IT Services utilizes “GO RESOLVE” to facilitate all support communications/ GO RESOLVE is a web- based system that enables Go IT Services to efficiently manage CUSTOMER questions and issues within response time commitments. It also provides an excellent mechanism to review history of support. Go IT Services will provide CUSTOMER required access to GO RESOLVE. Knowledge Transfer / Q&A Go IT Services will answer general questions from CUSTOMER about the Comprehensive Web Development and Managed Services and will provide CUSTOMER with any relevant prepared documentation. Diagnosis & Debugging Go IT Services will respond to issues entered by CUSTOMER in GO RESOLVE, within the response time defined below. In most cases, support will be provided by Go IT Services staff directly accessing the production environment to efficiently identify and resolve issues with CUSTOMER system. Proactive Notification Go IT Services will promptly notify CUSTOMER of any material defects or malfunctions related to the Comprehensive Web Development and Managed Services provided by Go IT Services or related documentation that it learns from any source. Proactive Services Go IT Services may utilize techniques for pro-actively detecting problems with the Comprehensive Web Development and Managed Services IF CUSTOMER agrees and IF CUSTOMER security policy and procedures allow. Any method of pro-actively detecting problems must be agreed in writing by both parties. Issue Resolution Go IT Services will correct inherent material errors in the Comprehensive Web Development and Managed Services provided by Go IT Services that are not caused by Customer’s improper use, alteration or damage of the web programs. Go IT Services will provide an estimate of time to resolve support issues covered by this agreement. Other types of requests, such as requests to add functionality or modify the Comprehensive Web Development and Managed Services are not covered by this agreement and will be addressed by a separate Statement of Work.
Sample 1
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Issue Reporting and Tracking. The Licensee can contact its project team directly. If the project team cannot resolve the issue immediately, the project team can reach out directly to the appropriate Sherpa team members to resolve the issue. Critical and Serious issues are immediately assigned to Xxxxxx’s Technical Manager. For email communication, we request that Licensee copies xxxx@xxxxxxxxx.xxx to ensure issues are logged, or if personnel is unavailable, the support team will locate the appropriate backup or resolve the issue directly. Alternatively, clients may email/call Sherpa Support. Issues are tracked in the BFM Request system, either entered by your consultant team or the Licensee.
Sample 1
Issue Reporting and Tracking. Go IT Services utilizes “GO RESOLVE” to facilitate all support communications. GO RESOLVE is a web‐based system that enables Go IT Services to efficiently manage Customer questions and issues within response time commitments. It also provides an excellent mechanism to review history of support. Go IT Services will provide Customer required access to GO RESOLVE. Knowledge Transfer / Q&A Go IT Services will answer general questions from Customer about the behavior and environment of the Software and will provide Customer with any relevant prepared documentation. Diagnosis & Debugging Go IT Services will respond to issues entered by Customer in GO RESOLVE, within the response time defined below. In most cases, support will be provided by Go IT Services staff directly accessing the production environment to efficiently identify and resolve issues with Customer system. Proactive Notification Go IT Services will promptly notify Customer of any material defects or malfunctions in the Software or related documentation that it learns from any source.
Sample 1

Related to Issue Reporting and Tracking

  • REPORTING AND EVALUATION The Provider agrees to comply with 7 AAC 81.120, Confidentiality and 7 AAC 81.150, Reports, and other applicable state or federal law regarding the submission of information, including the provisions of Section VI of this Agreement. The Provider agrees to submit any reporting information required under this Agreement and to make available information deemed necessary by DHSS to evaluate the efficacy of service delivery or compliance with applicable state or federal statutes or regulations. The Provider agrees to provide state officials and their representatives access to facilities, systems, books and records, for the purpose of monitoring compliance with this Agreement and evaluating services provided under this Agreement. On-site Quality Assurance Reviews may be conducted by DHSS staff to ensure compliance with service protocols. The Provider will ensure that DHSS staff has access to program files for the purposes of follow-up, quality assurance monitoring and fiscal administration of the program.

  • Secure Information Handling and Transfers 7.1 Physical and electronic handling, processing and transferring of DWP Data, including secure access to systems and the use of encryption where appropriate.

  • Reporting and Monitoring Please provide a brief description of the mechanisms proposed for this project for reporting to the UNDP and partners, including a reporting schedule.

  • Freedom of Information and Transparency The Supplier acknowledges that the Authority and Other Contracting Bodies are subject to the requirements of the FOIA and the Environmental Information Regulations and shall assist and co-operate with the Authority and the Other Contracting Bodies to enable the Authority and Other Contracting Bodies to comply with their Information disclosure obligations in relation to this Framework Agreement and any Call Off Agreements. The Supplier shall: transfer to the Authority and/or the relevant Other Contracting Bodies, as applicable, all Requests for Information that it receives as soon as practicable and in any event within two (2) Working Days of receiving a Request for Information; and provide all necessary assistance reasonably requested by the Authority and/or the Other Contracting Body to enable the Authority and/or the Other Contracting Body to respond to the Request for Information within the time for compliance set out in section 10 of the FOIA or regulation 5 of the Environmental Information Regulations. The Authority shall be responsible for determining in absolute its discretion and notwithstanding any other provision in this Framework Agreement or any other agreement whether the Commercially Sensitive Information and/or any other Information is exempt from disclosure in accordance with the provisions of the FOIA or the Environmental Information Regulations. In no event shall the Supplier respond directly to a Request for Information unless expressly authorised to do so by the Authority. The Supplier acknowledges that (notwithstanding the provisions of this Clause FW-40.) the Authority may, acting in accordance with the Ministry of Justice’s Code of Practice on the Discharge of the Functions of Public Authorities under Part 1 of the Freedom of Information Act 2000 (“the Code”), be obliged under the FOIA, or the Environmental Information Regulations to disclose information concerning the Supplier or the Services: in certain circumstances without consulting the Supplier; or following consultation with the Supplier and having taken its views into account; provided always that where Clause FW-40.5.1 applies the Authority shall, in accordance with any recommendations of the Code, take reasonable steps, where appropriate, to give the Supplier advanced notice, or failing that, to draw the disclosure to the Supplier’s attention after any such disclosure. The Supplier acknowledges that the description of information as Commercially Sensitive Information as notified to the Authority prior to the Commencement Date is of an indicative nature only and that the Authority and Other Contracting Body may be obliged to disclose the Commercially Sensitive Information in accordance with this Clause FW-40.. Subject to any information which is exempt from disclosure under the FOIA and notwithstanding any other term of this Framework Agreement or the Call Off Agreement, the Supplier agrees that the contents of the Framework Agreement and the Call Off Agreement are not Confidential Information and the Supplier hereby gives his consent for the Authority to publish this Framework Agreement and for the Contracting Body to publish the Call Off Agreement in their entirety including from time to time agreed changes to this Framework Agreement and/or the Call Off Agreement, to the general public.

  • Research Use Reporting To assure adherence to NIH GDS Policy, the PI agrees to provide annual Progress Updates as part of the annual Project Renewal or Project Close-out processes, prior to the expiration of the one (1) year data access period. The PI who is seeking Renewal or Close-out of a project agree to complete the appropriate online forms and provide specific information such as how the data have been used, including publications or presentations that resulted from the use of the requested dataset(s), a summary of any plans for future research use (if the PI is seeking renewal), any violations of the terms of access described within this Agreement and the implemented remediation, and information on any downstream intellectual property generated from the data. The PI also may include general comments regarding suggestions for improving the data access process in general. Information provided in the progress updates helps NIH evaluate program activities and may be considered by the NIH GDS governance committees as part of NIH’s effort to provide ongoing stewardship of data sharing activities subject to the NIH GDS Policy.

  • Reporting and Record Keeping CONTRACTOR shall comply with all program and fiscal reporting requirements set forth by appropriate Federal, State and local agencies, and as required by the COUNTY. (c) CONTRACTOR agrees to provide to COUNTY, to any Federal or State department having monitoring or review authority, to COUNTY's authorized representatives, and/or their appropriate audit agencies upon reasonable notice, access to and the right to examine all records and documents necessary to determine compliance with relevant Federal, State, and local statutes, rules and regulations, and this Agreement, and to evaluate the quality, appropriateness and timeliness of services performed.

  • Incident Reporting and Client Risk Prevention An incident report shall be created and maintained at the AGENCY for the following: in the event the AGENCY’S staff or subcontractor becomes aware of an occurrence of any incident of injury to a client receiving program services through the COUNTY, requiring medical treatment by a licensed physician; any lawsuit entered into or against the AGENCY, all allegations of any kind of abuse, neglect, or exploitation of the AGENCY’S clients with the exception of those AGENCIES whose primary function is working with those that have been abused, neglected or exploited unless the allegation is against an AGENCY staff member; media coverage relating to the media expressing an interest in a case or issue concerning a client of the AGENCY or an employee on the AGENCY premises, a fire, hostage situation, bomb threat, epidemic or any circumstance which may impact the service provision. All occurrences shall be verbally communicated directly to COUNTY staff no later than 10:00 a.m. the following business day via telephone to the COUNTY. All incident reports shall be made available to the COUNTY upon request and maintained at the AGENCY. These reporting requirements shall in no way supersede the requirements for notification of allegations of abuse/neglect/exploitations to the State of Florida Abuse Hotline, as mandated in Chapter(s) 39 and 415, Florida Statutes.

  • DATA HANDLING AND SECURITY It will always be the responsibility of the selected Contractor to manage data transfer and to secure all data appropriately during the project to prevent unauthorized access to all data, products, and deliverables.

  • Project Monitoring Reporting and Evaluation The Recipient shall furnish to the Association each Project Report not later than forty-five (45) days after the end of each calendar semester, covering the calendar semester.

  • Development of Common Reporting and Exchange Model The Parties are committed to working with Partner Jurisdictions and the Organisation for Economic Co- operation and Development on adapting the terms of this Agreement and other agreements between the United States and Partner Jurisdictions to a common model for automatic exchange of information, including the development of reporting and due diligence standards for financial institutions.

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