Maintenance and Technical Support Services. For such periods as ------------------------------------------ Licensee fully pays the Annual Maintenance Fee as described in Section 5(b) below, Licensor will provide the services to Licensee as are described in Exhibit B attached hereto (the "Services"). ---------
Maintenance and Technical Support Services. A. ICARUS agrees to provide all technical support services to customers licensing Integrated Software from ICARUS Marketing Channels. RICHXXXXXX xxxll at its sole option determine the amount of technical support services RICHXXXXXX xxxll provide customers of Integrated Software. RICHXXXXXX xxxees to provide software maintenance and bug fixes of RICHXXXXXX Xxxtware to ICARUS as soon as they are available for use by customers of RICHXXXXXX Xxxtware at no charge to ICARUS or ICARUS customers.
B. XXXXXXXXXX xxxees to provide all technical support services to customers licensing RICHXXXXXX Xxxabase Products from ICARUS Marketing Channels at no charge to ICARUS or ICARUS customers.
Maintenance and Technical Support Services. If you purchased a maintenance and support plan ("M & S Plan"), GlobalSCAPE shall provide the support services at the level agreed by you and GlobalSCAPE and as defined in the GlobalSCAPE Plan Ahead Priority Maintenance and Support page accessible at xxxx://xxx.xxxxxxxxxxx.xxx/support/priority_support.asp as of the date of your acceptance of this Agreement. The term of the M & S Plan may vary and is specified on your invoice. To be eligible for maintenance and technical support services, the server program as well as all associated add-on modules must be covered by an active maintenance and support plan.
Maintenance and Technical Support Services. VCI shall be responsible for providing Client with all maintenance and technical support services in accordance with the Agreement.
Maintenance and Technical Support Services. 9.1 Ordering: The Order Email sets forth the initial Maintenance and Technical Support Services entitlement period for the Licensed Product (“Initial Support Period”). In the event that Company fails to activate the Program and Maintenance and Technical Support Services within six (6) months of the date of the Order Email, or allows a lapse in Maintenance and Technical Support Services for any period of time, Customer’s entitlement to Maintenance and Technical Support Services shall terminate. During any such period, Superna may, in its sole discretion, elect to provide Company limited Technical Support Services on an “as is” basis with no service level commitment and no access to those Maintenance and Technical Support Services described in Section 9.2. In the event of any failure to activate the Licensed Program, in accordance with Section 2.3, or lapse of Maintenance and Technical Support Services as contemplated by this Section 9.1, Superna may require Company to acquire any Update or Upgrade by paying the then-current Licensed Program Fee for including Maintenance and Technical Support Services. Upon receipt of such payment, Superna will issue a new license key for the Licensed Program Maintenance and Technical Support Services to Company which will include the Authorized Use Limitation and the Maintenance and Technical Support Services entitlement period.
Maintenance and Technical Support Services. CSD shall be provided with the Contractor’s maintenance and technical support services as specified in Exhibit C of this Agreement.
Maintenance and Technical Support Services. General This Attachment II defines the work to be performed by HNS (HNS) to provide Russian HX NOC operations, maintenance, and technical support services. Russian HX NOC operations and maintenance services consists of operating and maintaining the Customer’s dedicated HX NOC facilities installed at the Bear Lakes, Russia NOC.
Maintenance and Technical Support Services. 7.1.1. Sherpa will provide enhancements, modifications or upgrades to the Software that Sherpa may from time to time make available to its Licensees.
7.1.2. Sherpa will install all Software updates as part of our Maintenance or Subscription offering.
7.1.3. Sherpa Applications are supported on only Microsoft platforms and is not responsible for Licensee changes to other database or operating systems not supported by Sherpa. Sherpa's Database is Sql Server only and is supported on Windows or Linux operating systems.
7.1.4. The Licensee is responsible for assigning qualified personnel to the BFM Implementation who will attend training, review documentation, and participate in project configuration activities.
7.1.5. The Licensee will assign one or more Support Personnel who will serve as the Level 1 help desk for the client. Support Personnel will contact Sherpa Support with any issues that they cannot resolve.
7.1.6. Whenever possible, Licensee will refer to existing documentation, provided by Sherpa or created collaboratively as part of the BFM Implementation.
Maintenance and Technical Support Services. 6.1 From the Acceptance Date and continuing thereafter in consideration of MON's payment of the applicable maintenance fee specified in Exhibit A ("Maintenance Fee"), GDSC agrees to provide MON with the maintenance and technical support services for the Software specified in this Section 6 ("Maintenance and Technical Support Services"). During the License Term and for a period of one (1) year thereafter, GDSC shall retain complete and accurate books, records and supporting documentation regarding the Maintenance and Technical Support Services provided to and the Maintenance Fees paid by MON. During the License Term and for a period of one (1) year thereafter upon reasonable advance notice to GDSC, GDSC shall provide MON or its external auditors with access to the aforementioned books, records and supporting documentation, for the purpose of conducting an audit. Any such audit will be conducted at MON's expense (except as otherwise provided below), only once annually, and during GDSC's normal business hours at the GDSC location where the relevant books, records and supporting documentation are kept in the normal course of business, and shall be conducted to minimize any disruption to GDSC's business activities. In the event that any such audit reveals that the Maintenance Fees paid by MON exceed the actual costs incurred by GDSC in providing the Maintenance and Technical Support Services by more than four percent (4%), GDSC will immediately pay the difference (i.e., GDSC's actual cost of providing Maintenance and Technical Support Services minus Maintenance Fees paid by MON) and interest thereon at a rate of one and one-half percent (1.5%) per month from the date the Maintenance Fees were paid by MON until the date of such audit, or the maximum amount allowable by law, whichever is less, together with the reasonable costs of such audit.
6.2 GDSC shall correct and repair the Software, following telephonic, electronic or other notice by MON to GDSC's maintenance and technical support staff ("GDSC Staff") of any failure, malfunction, defect or nonconformity which prevents the Software from performing substantially in accordance with the Documentation.
6.3 GDSC shall acknowledge by telephone (or in the same manner in which the request for service was received) a request for service and respond to such request for service at the same performance level and on the same basis as it then currently undertakes for its own benefit.
6.4 When requested by GDSC, MON shall...
Maintenance and Technical Support Services. 5.1 Xima shall not be responsible for providing any support to End Users of the Products, but may continue to provide electronic support to End Users through its website xxxx://xxx.xxxxxxxxxxxx.xxx/support or any successor website thereto, which support consists exclusively of access to frequently asked questions, a searchable knowledge base, forums, and the opportunity to provide feedback.
