Product Maintenance and Support. Product maintenance and support for Evaluation Software, if any, shall be set forth in the Program Guide or may otherwise be purchased by Partner pursuant to NetApp’s standard terms and conditions.
Product Maintenance and Support. Licensor agrees to provide maintenance and support for the Product(s) pursuant to the terms below during the Product Maintenance Term, provided the maintenance fee is fully paid and current and Licensee is also in full compliance and current with all of its other obligations under this Agreement. "Product Maintenance Term" means, initially, the Product Maintenance Term identified in the Order. Prior to the expiration of the initial Product Maintenance Term, the Product Maintenance Term may be extended for additional sequential annual terms not to exceed a cumulative duration of three (3) years with any further extension requiring separate written agreement by the parties. The Product Maintenance Term shall immediately terminate upon the termination, expiration, or cancellation of this Agreement for any reason.
Product Maintenance and Support. (a) Generic Kit and Standard Kit. The CMC shall determine the specific ---------------------------- mechanics of providing maintenance and support for the products marketed and distributed pursuant to this Agreement. However, AFFYMETRIX shall be generally responsible for front-line customer support for all Products except the Custom Kits, and ORCHID shall provide backline support, as and when requested by AFFYMETRIX, for ORCHID OEM Kits. Specifically, ORCHID shall provide such support directly to one or more designated support managers of AFFYMETRIX. With respect to ORCHID OEM Kits, ORCHID shall provide support and maintenance services to AFFYMETRIX as further specified by and consistent with the level of support provided by AFFYMETRIX with respect to AFFYMETRIX instruments, and there shall be no fee to ORCHID (other than the transfer price for the kits) for rendering such support.
Product Maintenance and Support. This license is inclusive of 12 months product support and maintenance cover at no additional charge to you. EPI or its authorized representative will provide the end user (you) with product telephone support for help with operational questions. During this period EPI further agrees to provide the end user (you) with access to the EPI online technical support forum for additional product related assistance. Furthermore EPI agrees to provide the end user with any applicable product upgrades or enhancements which may be made available by EPI from time to time at no extra cost.. After the expiration of the initial 12 month free maintenance and support period optional yearly maintenance and support cover will be made available by EPI at the current rate of 15% of the license fee paid by the end user (you). This annual charge is due in advance and is subject to change by EPI upon notice to you. Any price changes will only apply to subsequent renewal periods and will not apply to the current year. You may opt out of maintenance and support cover after the initial free cover period has expired in which case you may continue to operate the EPI software product(s) without maintenance and support cover subject to the terms and conditions of this agreement. In this event EPI will still make product upgrades available to you which you may choose to purchase, but at a cost to be determined by EPI at the time of issue.
Product Maintenance and Support. For the first year of this Agreement, upon paying the Licensee Fee and for each year thereafter, provided that Licensee continues to pay the annual Maintenance Fee in accordance with the attached quotation, Sherpa shall provide the Maintenance services for the software.
Product Maintenance and Support. 8.1 SONIC FOUNDRY agrees to provide the support set forth in Exhibit C.
8.2 The maintenance and support obligations of SONIC FOUNDRY provided for in this Section shall run for the period of this Agreement and, for Error Corrections, shall continue for a period of one year after termination of this Agreement.
Product Maintenance and Support. Supplier shall have a process for the timely review, testing, and installation of patches essential for safeguarding the confidentiality, integrity, or availability of the System or Protected Data. Change management procedures shall be followed. Supplier shall ensure that the product is supported, provided that Client maintains the requisite subscriptions. Supplier shall provide Client with notice 12 months before the product becomes unsupported. If necessary, and provided that Client maintains the requisite subscriptions, Supplier shall provide remote support via a secure connection method that includes an audit log of events. Remote access shall be limited to an as-needed or as-requested basis. Supplier shall implement controls reasonably necessary to prevent unauthorized use, disclosure, loss, acquisition of, or access to Protected Data. This includes, but is not limited to personnel security measures, such as background checks. All transmissions of Protected Data by Supplier shall be performed using a secure transfer method Client login credentials may be given to Supplier personnel requiring access to secured computer equipment located on-site at the Client for the purposes of scheduled troubleshooting, maintenance, or updates to software provided or supplied by Supplier and installed on Client-owned computer equipment. In this case, the Client will provide the Supplier with credentials for logging in locally or through our secured Virtual Private Network (VPN), if required. Credentials will be created upon entry of a help desk ticket by the Client department for which the Supplier will be working. The Supplier credentials will be enabled for the time specified in the help desk ticket and will be disabled once that time has expired. The Client Department is responsible for notifying the Help Desk should Supplier access be no longer needed prior to the expiration date specified in the Work Ticket. Passwords will follow normal Client password policy, including 90-day password expirations, unless exceptions are granted by Information Technology for the specific case of Client credentials which are embedded into a system for automating processing or testing. As a condition of the Supplier’s access to Client computing equipment the Supplier represents that it will not attempt to access any system(s) other than the one(s) designated in the help desk ticket nor will the Supplier use any computer equipment for any purpose that is unlawful. All work performed ...
Product Maintenance and Support. Licensor agrees to provide maintenance and support for the Product(s) pursuant to the terms below during the Product Maintenance Term, provided the maintenance fee is fully paid and current and Licensee is also in full compliance and current with all of its other obligations under this Agreement. "
Product Maintenance and Support. For the first year of this Agreement, upon paying the City Fee and for each year thereafter, provided that City continues to pay the Product Maintenance and Support Fees in accordance with the fees set out in Appendix A, Questica shall provide the Maintenance and Technical Support Services (the "Services") for the software as outlined in Appendix B, if the City is not otherwise in breach of the provisions of this Agreement. If payment of the annual fee is not received by Questica before the first business day of the next additional year, Questica’s obligation to provide the Services shall be terminated. Starting in year 4 and each year thereafter, an inflationary increase of 3% or CPI would apply, whichever is less. Questica may elect not to increase these fees in any year, however no such waiver shall preclude Questica from applying the escalation to any subsequent year or part of a year, and from making the subsequent application as if all subsequent escalation had been duly made over the period since the last increase.
Product Maintenance and Support. (a) Laser Thermal shall provide product maintenance and support services to Customer. Maintenance and support services may include: assistance with resolving technical issues related to the Product, guidance on Product usage and best practices, and responding to Customer inquiries related to the Product.
(b) Laser Thermal will make reasonable efforts to provide maintenance and support services within a reasonable timeframe as outlined in Exhibit A (Maintenance and Support Response Matrix). Customer agrees that Laser Thermal’s response times may vary depending on the nature and complexity of the issue.
(c) Customer may schedule one (1) preventative maintenance visit in the Initial Maintenance Term and one (1) preventative maintenance in each Renewal Maintenance Term, at no additional charge. Customer acknowledges that some maintenance and support services may require the Product to be temporarily unavailable, and Laser Thermal shall make reasonable efforts to minimize any disruptions.
(d) Customers may contact Laser Thermal for maintenance and support services over the phone at 833-582- 7787 or via email at xxxxxxx@xxxxxxxxxxxx.xxx.
