Lead Customer Service Agent – Baggage. Is employed by the Company to perform ramp and baggage duties, and communications and other general operational duties, as required. As a working member of the group, have the ability to satisfactorily direct the work of others. Minimum Qualifications: Must possess the qualifications of a Customer Service Agent. Must possess baggage handling knowledge, a working knowledge of baggage systems (e.g., WORLD TRACER, ACLYNX, etc.), interline processes, baggage tracing, baggage records and documents, lost and found, baggage and cargo claim procedures, mishandled, delayed or damaged baggage, interim expense policies/procedures. Must have passed appropriate qualifying examinations, a structured interview, and must be able to satisfactorily pass Lead Customer Service Agent – Baggage training requirements, established by the Company and concurred in by a Committee designated by the Union.
Lead Customer Service Agent – Baggage. Is employed by the Company to perform ramp and baggage duties, and communications and other gener- al operational duties, as required. As a working mem- ber of the group, have the ability to satisfactorily direct the work of others. Minimum Qualifications: Must possess the qualifica- tions of a Customer Service Agent. Must possess bag- gage handling knowledge, a working knowledge of baggage E R systems (e.g., BAHAMAS, WORLD TRAC- TOTEM, SFX, etc.), interline processes, baggage tracing, baggage records and documents, lost and found, baggage and cargo (SFX) claim procedures, mishandled, delayed or damaged baggage, interim expense policies/procedures. Must have passed appropriate qualifying examinations, a structured inter- view, and must be able to satisfactorily pass Lead Customer Service Agent - Baggage training require- ments, established by the Company and concurred in by a Committee designated by the Union.
