Baggage tracing. 6. Operations, load control.
Baggage tracing. Where required, receiving information about customers mishandled registered 28 baggage and lost personal effects, undertaking all documentation and all other work necessary to 29 find, recover and restore these articles. Arranging with contractors for delivery of baggage to 30 customers. Receipt, (not offloading the truck), storage and inventory control of replacement 31 luggage. As a customer service procedure, the servicing of telephone inquiries from customers 34 Concorde Team - Providing special handling and assistance to British Airways’ first class, 35 Concorde, Premier and other priority customers as defined by the Company, repeat business by 36 these customers is ensured when optimum quality customer service is afforded them. Such service 37 includes the recognition of important customers, guidance through ticketing and check-in 38 procedures, assistance with baggage claim, immigration and customs formalities, and liaising 39 with skycaps, drivers or other parties involved with the customer’s travel arrangements. 40 41 Concorde Team will often include coordination with relevant departments, government, and 42 diplomatic authorities, and in some cases with security personnel in order to protect the privacy 43 and discretion of customers to whom these might be of some concern. Staff assigned to these 44 functions may be required to wear appropriate non-uniform business attire.
