Methods for Referring Customers. Partners will adopt a common agreed upon assessment tool and referral process, including the referral form (See Attachment A). Referrals may be by phone, fax or other process as agreed upon by partner agencies. Co‐located partners may have a different referral process than those of agencies not co‐located. Worknet staff and partners will continuously evaluate and refine the process as needed. Partners agree to refer their applicants and clients to other AJCC Partner agencies, when such individuals may be appropriate and eligible for other Partner Agency's services. The AJCC partners are committed to mutually implement processes for the referral of customers to services not provided on‐site. The referral process should do the following:
Methods for Referring Customers. The WDB and the AJCC partner agency shall carry out a referral system as follows:
Methods for Referring Customers. Parties to this MOU shall develop jointly and mutually implement processes acceptable to all for common intake and referral. Such processes will be highlighted in one stop policy and procedures. Parties agree to cross-train staff on the services of each participating AJCC Partner programs and the spectrum of related services available through respective agencies. All parties to this agreement shall adopt a mutually acceptable referral process and form(s). They shall commit to evaluate this process and modify it to changing requirements for day-to-day needs for improvement. Partners agree that components of the process will include: Ensuring that intake and referral processes are customer-centered and provided by staff trained in customer service. Ensuring that general information regarding AJCC programs, services, activities and resources shall be made available to all customers as appropriate. Descriptions of how customer referrals are made electronically, through traditional correspondence, verbally or through other means determined in cooperation with partners and operators. Descriptions of how each AJCC partner will provide a direct link or access to other AJCC partner staff that can provide meaningful information or service, through the use of co-location, cross training of AJCC staff, or real-time technology (two way communication and interaction with AJCC partners that results in services needed by the customer).
Methods for Referring Customers. The AJCC Partner will work with the broader team of WIOA partners to refer customers to services and programs for which they are eligible and prepared, and which are most appropriate to their goals, abilities and needs, based on the results of assessment(s). The AJCC Partner commits to continuing to work on developing a reciprocal referral procedure that will do the following: • Ensure intake and referral processes are customer-centered and provided by staff trained in customer service. When possible, a warm hand-off will be employed. • Ensure that there is follow up with the referring agency and staff member after a customer referral has been made. • Ensure that general information regarding AJCC programs, services, activities, and resources shall be made available to all customers as appropriate. • Describe how customer referrals are made electronically, through traditional correspondence, verbally or through other means determined in cooperation with partners and AJCC operators. • Provide a direct link or access to other AJCC partner staff that provides meaningful information or service, through the use cross trained staff or real-time technology (two- way communication and interaction across AJCC partners that results in services needed by the customer).
Methods for Referring Customers. The AJCC and One-Stop System Partners commit to mutually implement processes for the referral of customers to services not provided on-site. The referral process does the following: • Ensure that intake and referral processes are customer-centered and provided by staff trained in customer service. • Ensure that general information regarding AJCC programs, services, activities and resources shall be made available to all customers as appropriate. • Customer referrals are (a) made through a paper system with a copy provided to the referred individual, (b) tracked by the One Stop Operator and, when possible, (c) emailed to the designated contact person at the partner agency, along with a phone call to ensure that the referral has been received. Tracking information is available upon request. • Each AJCC and partner provides a direct link or access to other AJCC partner staff that provides meaningful information or service, through colocation, cross training of AJCC staff, or real-time technology (two-way communication and interaction with AJCC partners that results in services needed by the customer). Also, though the use of the Partner Matrix (see attachment A), the AJCC Partner Brochure for customer use, and AJCC Partner One-page Information handouts for staff use (in paper and electronic format). (See Attachment C: Universal Referral Form)
Methods for Referring Customers. General information regarding programs, services, activities and resources shall be made available to all customers as appropriate Intake and referral processes will be customer-centered and provided by staff trained in customer service. Partner Agencies will strive to make referrals timely and as personal as possible. Alliance and Partner Agencies agree to develop, implement and utilize processes and forms for common customer referrals, intake, and follow-up among the AJCC partners and to modify such processes and forms, as necessary. Alliance and Partner Agencies agree to train and provide technical assistance to staff of each participating AJCC partner including, but not limited to, eligibility and scope of services available through the Partner Agencies. The Alliance and the Partner Agencies agree to refer applicants and clients to other partner agencies, when such individuals may be eligible for the Partner Agencies services. Each Partner Agency will provide a direct link or access to other AJCC partner staff that can provide meaningful information or service, through the use of co-location, cross training of AJCC staff, or real-time technology (two way communication and interaction with AJCC partners that results in services needed by the customer).
Methods for Referring Customers. The primary principle of the referral system is to provide integrated and seamless delivery of services to workers, job seekers, and employers. The XXX WDB and AJCC Partners developed a flow chart to describe the referral system which is attached hereto and incorporated herein as Exhibit “C”. In order to facilitate such a system, AJCC Partners agree to:
Methods for Referring Customers. WDB shall require AJCC partner agencies to agree to mutually implement processes for the referral of customers: 1) to the Xxxxxx AJCC sites for on-site assistance; 2) from the sites out to partner agency sites for assistance; and/or 3) to any of the partner agency sites, as simple cross referrals - without involvement of the AJCC sites.
Methods for Referring Customers. 1. Each Partner to this MOU is committed to a referral process that incorporates the vision of a customer-centered system and will create processes and policies to support this vision. Upon further development, the referral processes will do the following:
Methods for Referring Customers. The AJCC Partners will refer customers using the inter-partner and inter-agency referral process as required by WIOA and described in Attachment A-K.
