Missed Service. City has set a minimum trip completion rate of 99 percent (99%). A trip where any service was not operated will be considered “missed.” Penalty: Two thousand dollars ($2,000.00) per month, for each full or partial percentage point below the 99 percent (99%) performance standard.
Missed Service. 14.6.1 The Service Provider is required to provide a specific number of runs and VSH as identified by the CMTA Control Center by 18:00 the night before service. Failure to perform a portion of or an entire run as assigned by the CMTA Control Center will result in a disincentive PDC based on the sum of cumulative hours missed per month. The PDC disincentive for every thirty (30) minute increment of missed service shall be $100.00. Refer to Attachment #25
Missed Service. 6.9.1 The Operator shall immediately notify the Town and confirm in writing, any missed Service arising from Missed Trips, road calls, detours, changes in the routes or extraordinary delays caused by any abnormal or emergency factors.
6.9.2 In case of a mechanical failure or an Accident or Incident which puts a vehicle out of service, the response time for a standby vehicle to resume the Shuttle Service shall not exceed ninety (90) minutes. It is the Operator’s responsibility to store standby vehicles in such a location as to ensure that out of service time will be minimal.
Missed Service. Any reported or discovered missed collection from any one (1)-unit location at the time it is reported or discovered. Once any route has been completed, or is scheduled to have been completed, any unit missed will be designated as a Missed Service, regardless of the time of day.
Missed Service. The Contractor shall notify the Municipality promptly of any missed trips, road calls, detours, changes in the routes or extraordinary delays caused by any abnormal or emergency factors.
Missed Service. The standard shall be zero (0) missed service, with consideration given to mechanical failures or issues of force majeure. Vehicles are to go into service in a timely manner to ensure no service is lost. Monitoring: Monthly OTP reports and daily dispatch logs submitted by contractor, supplemented by spot checks by City personnel. RouteMatch GPS data will be utilized to review OTP.
