Multiple Community Managers Sample Clauses

Multiple Community Managers. Contrasting with the singular community manager model, there are other approaches to community management in crowdsourcing projects that have been shown to be successful. Interview subjects from the UK National Railway Museum report that the community management duties, are dispersed among people who either work in a professional capacity for the museum or volunteer there. For their largest crowdsourcing project Railway: Work, Life, and Death there are three people largely responsible for community management. Firstly, there is a volunteer coordinator who has a paid position at the museum and is involved with the museum’s hiring and training of volunteers.385 This person only devotes part of their time to community management as they have other volunteer related duties to attend to. Secondly, a researcher at the University of Portsmouth who is a part-time, grant-funded researcher on the project provides some community management, and also provides certain training for volunteers and helps with troubleshooting issues.386 The third is a volunteer at the museum, and their primary responsibility is to provide work for the crowdsourced volunteers and to give them feedback to help improve their work. This means that for the volunteers on the project, they have a variety of 381 Subject H, interview by Author, London, 25 May 2020 382 Subject B, Interview by Author, London, 20 February 2020. Subject G, Interview by Author, London, 02 June 2020 383 Subject I, interview by Author, London, August 2019 384 Andrea Tanner, interview by Author, London, November 2016 385 Subject F, interview by Author, London, April, 20 2020 386 Mike Esbester, interview by Author, London, March, 16 2020 people they can contact if they need something, which Subject F reports as being confusing from time to time, although largely functional.387 In addition to assigning one volunteer to take on general community manager duties, there are examples where the project managers crowdsource the duties as well. Both Subjects D and E report that they were approached by a project or community manager to take on moderator duties. Subject D volunteered to take on additional support duties because they had extensive professional experience in customer support for computers.388 For Subject E this includes providing feedback and support to community members who are struggling with technical issues on a project. Subject E said, “[I] help [project managers] because they're busy and sometimes it may take two ...