Defining Common Models of Community Management Sample Clauses

Defining Common Models of Community Management. Throughout the research of this paper there have been a limited number of models employed for community management. One model, and the most common, has appeared in Xxxx & Hedges356 as well as Ridge357 before which is that of a central, professional, community manager. In general, this position involves a professional member(s) of staff at an institution whose job is to recruit, train, and provide feedback for volunteers working on a crowdsourcing project. Recruitment can take the form of designing job descriptions for volunteers and advertising in relevant spaces358 or in some cases visiting communities to deliver recruitment workshops359 among other similar tasks. Training can take the form of designing self-guided tutorials that volunteers are required to view before beginning work on the project360 or giving in-depth training workshops and gathering feedback on what kind of training should be delivered next to best serve the community and the project.361 Providing regular feedback is mentioned by most of the community and project managers interviewed for this study as the most significant time requirement for community management. This feedback can be providing recognition for work accomplished and encouragement for the future362 or it could be help understanding a difficult task that a volunteer feels unable to complete on their own.363 Support is a broad category but often times is divided into technical support, such as helping volunteers who experience glitches or a lack of ICT skills when working on the project,364 and personal support such as listening and encouraging volunteers who have an emotional reaction to the content they are working with.365 In general, community management involves any work which helps community members join the group, become 355 As Xxxxxx-Lankao outlines these are the phases where a community changes, resets, or is dissolved. 356 Xxxx & Xxxxxx, Academic Crowdsourcing in the Humanities. p 68 357 Ridge, Crowdsourcing Our Cultural Heritage. p 5 358 Xxx Xxxxx, interview by Author, London, 14 February 2020 359 Xxxxxx Xxxxx, Interview by Author, London, 03 September 2018 360 Xxxxxxx Xxxxxx, interview by Author, London, 29 August 2018 361 Xxxxxx Xxxx, interview by Author, London, 01 May 2019 362 Mia Ridge, interview by Author, London, 14 February 2020 363 Samantha Blickhan, interview by Author, London, 05 March 2020 364 Caitlin Peck, interview by Author, Stowmarket UK, October 2017 365 Subject D, interview by Author, London, 01...
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