NETCARE NETWORK MANAGEMENT SERVICE CENTER Sample Clauses

NETCARE NETWORK MANAGEMENT SERVICE CENTER. The NetCare Network Management Services Center (NMSC) is operational 7 days a week, 24 hours a day, to support critical customer networks. The performance and productivity of the NMSC Technicians is greatly enhanced through the use of internally and externally sourced software tools. For example, the NMSC service request record system stores extensive information on customer equipment, networks, and locations. NMSC and Field Technicians can input and access real-time service request information using this system. This information sharing capability enables Lucent Technicians to coordinate their testing and repair efforts minimizing resolution time and customer impact. Our service tracking system includes diverse functionality, allowing Technicians to perform in-band and out-of-band testing without needing to switch between tools - a feature increasing productivity and accuracy. Using a base platform which includes HP OpenView and Seagate Nerve Center Pro, Xxxx Laboratories engineers have developed a state-based artificial intelligence capability which independently verifies and filters network events. The collected data presents NMSC Technicians with a specific issue to investigate, along with complete information about the problem. NetCare Service engineers' combination of experience, training, and advanced tools, allows NMSC Technicians to remotely resolve approximately 75 % of our customers' network problems remotely - without dispatching an onsite Technician. By vastly reducing onsite dispatches, our average problem resolution time is less than 1.5 hours, average circuit availability above 99.5 %, and customer satisfaction survey ratings of good to excellent averaging 95%.
Sample 1
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Related to NETCARE NETWORK MANAGEMENT SERVICE CENTER

  • Asset Management Services (i) Real Estate and Related Services:

  • Investment Management Services (a) The Manager shall manage the Fund’s assets subject to and in accordance with the investment objectives and policies of the Fund and any directions which the Trust’s Board of Trustees may issue from time to time. In pursuance of the foregoing, the Manager shall make all determinations with respect to the investment of the Fund’s assets and the purchase and sale of its investment securities, and shall take such steps as may be necessary to implement the same. Such determinations and services shall include determining the manner in which any voting rights, rights to consent to corporate action and any other rights pertaining to the Fund’s investment securities shall be exercised. The Manager shall render or cause to be rendered regular reports to the Trust, at regular meetings of its Board of Trustees and at such other times as may be reasonably requested by the Trust’s Board of Trustees, of (i) the decisions made with respect to the investment of the Fund’s assets and the purchase and sale of its investment securities, (ii) the reasons for such decisions and (iii) the extent to which those decisions have been implemented.

  • Program Management (WBS 1.1) All components of the Project Management Plan as implemented for the Base Contract and Options 1-4 will be reviewed and amended to reflect specific needs for Option 5 and the outcome of continuous process improvement evaluations.

  • Account Management A. The repayment account opened by the Borrower with the Lender (the account stipulated in Article 5) is a special capital withdrawal account, which is used to collect the corresponding sales revenue or the planned repayment fund. Where the corresponding sales revenue is settled in a non-cash manner, the Borrower shall ensure that it will be promptly transferred into the capital withdrawal account upon receipt.

  • ADMINISTRATION SERVICES The Administrator shall provide the following services, in each case, subject to the control, supervision and direction of the Fund and the review and comment by the Fund's auditors and legal counsel and in accordance with procedures which may be established from time to time between the Fund and the Administrator:

  • Relationship Management 1. Provide client service support to the Fund, including access to day-to-day points of contact and to points of escalation as necessary.

  • Contract Management (a) Atlantic will appoint one individual with sufficient seniority, experience and authority to oversee the Atlantic's performance under this Agreement (the Atlantic "Contract Manager") and, for periods when any Contract Manager is absent due to illness or vacation, a deputy for him or her, who will be the primary point of contact for the Executive Officers. One of the Trust's trustees, PEO, PFO, or such other Person designated by the Board from time to time, shall be the Trust's "Contract Manager". The Contract Managers for each Party shall be responsible for the overall management of this Agreement. Subject to and as contemplated by this Agreement, the Contract Managers or their deputies will have the authority and be given the primary responsibility to:

  • Internet Services Transfer Agent shall make available to Fund and Shareholders, through its web sites, including but not limited to xxx.xxxxxxxxxxxxx.xxx (collectively, “Web Site”), online access to certain Account and Shareholder information and certain transaction capabilities (“Internet Services”), subject to Transfer Agent’s security procedures and the terms and conditions set forth herein and on the Web Site. Transfer Agent provides Internet Services “as is,” on an “as available” basis, and hereby specifically disclaims any and all representations or warranties, express or implied, regarding such Internet Services, including any implied warranty of merchantability or fitness for a particular purpose and implied warranties arising from course of dealing or course of performance. Transfer Agent shall at all times use reasonable care in performing Internet Services under this Agreement.

  • Support Services Other than the assistance provided in the Information, the BNPP Entities do not offer any support services in connection with the Software.

  • Security Services In performing the Services, the Agent shall properly comply at all times with, and perform all of, the Security Procedures.

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