Problem Resolution Time definition

Problem Resolution Time means the time when Travelport notifies Orbitz that the Problem is resolved.
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Problem Resolution Time means the applicable Service Level period measuring the time elapsed from the moment a Problem is submitted in the Event Repository to Resolution.
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Problem Resolution Time means the elapsed time between (i) the time that a Problem Ticket is created, until (ii) the point in time that the Problem is Resolved and the Problem Ticket is updated reflecting the time of such Resolution. For Problems requiring dispatch to a remote site, the reasonable travel time to the remote site and/or depot ship-to and ship-from time is subtracted from the total Resolution time. Depending on the Problem severity code, Problem Resolution Time may be reflected in location scheduled hours of support, rather than actual clock time according to the Procedures Manual. Duplicate Problem Tickets (i.e., Problem Tickets created for the same outage) shall be eliminated from calculating Problem Resolution Time. Problem Resolution Time may be tracked and reported upon by the Automated Resolution Process.
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Examples of Problem Resolution Time in a sentence

  • Quarterly 4 Problem Resolution Time (2) Business Days (1) Business Days Customer inquiry resolution time shall be resolved within two (2) business days with the Contractor’s Customer Service Team.

  • Vendor must adhere to the following table for SLAs and associated penalties (credit to DOM): Service Requirement Measurement SLA SLA Credit Problem Resolution Time – High Resolution Time for each High Priority Problem.

  • Our goal was to understand the missing mechanisms that can be added to allow cloud providers to offer support in a more effec-Figure 9: Problem Resolution Time.

  • GeoTel will employ reasonable efforts to provide an update, patch, revision or temporary workaround solution to correct all such non-conformities, or replace all such non-conforming ICR Programs, within the Targeted Problem Resolution Time indicated below for the relevant Severity Level.

  • Where the Problem Resolution Time exceeds the Service Level Performance Measure, a Service Credit shall accrue for the associated Service Period and for each subsequent Service Period(s) until a Permanent Fix has been reached.

  • Where one or more Service Incidents are associated with a Problem already identified by a separate Service Incident, the Problem Resolution Time shall be deemed to start upon the earliest Resolution of any of those Service Incidents.

  • Severity Level 1 Problem: The Problem Resolution Time shall be 48 hours from Problem Notification.Severity Level 2 Problem: The Problem Resolution Time shall be 10 business days from Problem Notification.Severity Level 3 Problem: The Problem Resolution Time shall be 20 business days from Problem Notification.Severity Level 4 Problem: The Problem Resolution Time shall be 30 business days from Problem Notification.

  • Responses will be evaluated on the following criteria:♦ Availability of Technical Support – Technical support should respond quickly to answer questions and provide service.♦ Problem Resolution Time – Metrics will be considered for the past calendar year.♦ Credentials of Installation and Technical Staff – Staff will be evaluated based on experience, education, and certifications.

  • County and Contractor shall assign one of the following Priority Levels to each County service request submitted to Contractor’s Help Desk: Priority Level Severity Indicator Nature of Deficiency Problem Response Time1 Target Problem Resolution Time Goal2 1 Critical The System is down or in a degraded state that puts critical business deadlines in jeopardy.

  • Severity Level 1 Problem: The Problem Resolution Time shall be 48 hours from Problem Notification.


More Definitions of Problem Resolution Time

Problem Resolution Time means, (i) during the Pre-Transformation (BAU) phase, the elapsed time from the time IBM receives a trouble ticket from WSI’s help desk, or (ii) during the ODCS / Managed Hosting phase, the elapsed time from the earlier of the time IBM receives a trouble ticket generated directly from WSI through a phone call to IBM’s help desk or through the On demand Data Center Services web portal or from notification of a Server failure received from IBM’s automated monitoring system, to the time IBM personnel resolve the problem or provide an acceptable workaround and record the action in the problem ticket. If no resolution action is recorded in the problem ticket, the resolution time will be calculated from the time the problem ticket was time-stamped opened to the time the problem ticket was time-stamped closed.
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Problem Resolution Time means the elapsed time between: (i) the earlier of the moment that an Incident or Problem is reported to IBM (*) or the moment that IBM otherwise becomes aware of such Incident or Problem; and (ii) the moment that the affected equipment, software, data or services for which IBM is responsible are restored to normal operations in accordance with applicable specifications, or IBM implements a commercially
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Problem Resolution Time means the elapsed time measured from the time at which a problem related to the Services is identified, received and recorded by IBM in the problem tracking database and, 1) with respect to Severity Xxxxx 0 and Severity Level 2 problems, until the time at which the affected Critical Function or network is operational (though possibly at reduced functionality) and an action to identify, obtain, or create and schedule implementation of a permanent fix is underway; or 2) with respect to Severity Xxxxx 0 and Severity Level 4 problems, until the time at which an action to identify, obtain, or create and schedule implementation of a permanent fix is underway.
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Problem Resolution Time means the time when Travelport notifies Orbitz that the Problem is resolved. “Root Cause Analysis” (RCA) shall mean the final report conducted and submitted by Travelport to Orbitz which identifies and communicates the sequence of events surrounding a Failure, as well as presents the conclusion of the root cause of the Failure. “Scheduled Downtime” shall mean an interruption of Travelport Service Availability (***). ***Confidential Information has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to this omitted information. “Service Credit” shall mean the amount that Travelport shall credit to Orbitz in the event of a Service Level Failure as specified in Section 5.1 below. “Service Level Failure” shall mean an event when the level of service received falls below the Monthly Minimum Service Level for any reason within the reasonable control of Travelport. “Severity Level” shall mean the designation of a problem as defined in Table A. “Severity Level 1 Problem” shall mean a problem that is designated as having a Severity Level of 1 in accordance with Table A. “Severity Level 2 Problem” shall mean a problem that is designated as having a Severity Level of 2 in accordance with Table A. “Travelport Service Availability” shall mean the percentage of time, (***). “Travelport System” shall have the meaning given to it in Section 1 of the Agreement. For the avoidance of doubt, any lack of content or functionality due to any Subscriber or Distribution Partner website or application having not been certified by Travelport for use in connection with the uAPI will not result in any Service Level Failure, Service Credit, or other liability under the Agreement. “Unscheduled Downtime” shall mean any period of time, other than Scheduled Downtime, when a Travelport System is not capable of performing its intended Orbitz functions for any reason within the reasonable control of Travelport, to be tracked by the minute and to be rounded up to the nearest minute per incident. ***Confidential Information has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to this omitted information.
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Problem Resolution Time means the elapsed time between: (i) the earlier of the moment that an Incident or Problem is reported to IBM (*) or the moment that IBM otherwise becomes aware of such Incident or Problem; and (ii) the moment that the affected equipment, software, data or services for which IBM is responsible are restored to normal operations in accordance with applicable specifications, or IBM implements a commercially *Information omitted pursuant to a confidential treatment request under Rule 24b-2 of the Securities Exchange Act of 1934 and filed separately with the SEC. reasonable workaround, such that a user or users of the corresponding IT Services incur(s) no more than a de minimis, insignificant degradation of service that does not affect such user or users’ ability to perform their work, and the corresponding ticket is updated to reflect that such Incident or Problem has been resolved. A ticket associated with a particular Incident or Problem shall not be closed until the end user reporting the Incident or Problem or other appropriate Equifax-designated personnel agrees that such ticket may be closed, or, if the end user is unavailable, IBM has provided notification to the end user by following the Equifax Notification Process.
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Related to Problem Resolution Time

  • Resolution Time means 1:00 p.m., New York time, on the Local Business Day following the date on which the notice is given that gives rise to a dispute under Paragraph 5.

  • Resolution date means the date the funded amount, plus the

  • U.S. Special Resolution Regime means each of (i) the Federal Deposit Insurance Act and the regulations promulgated thereunder and (ii) Title II of the Xxxx-Xxxxx Xxxx Street Reform and Consumer Protection Act and the regulations promulgated thereunder.

  • U.S. Special Resolution Regimes has the meaning specified in Section 11.21.

  • resolution plan means a plan proposed by resolution applicant for insolvency resolution of the corporate debtor as a going concern in accordance with Part II;

  • Master Resolution means the Amended and Restated Master Resolution Establishing The University of Texas System Revenue Financing System adopted by the Board on February 14, 1991, as amended on October 8, 1993, and August 14, 1997.

  • Initial Resolution Period As defined in Section 2.03(b).

  • unanimous resolution means, subject to subsection (3), a resolution-

  • Resolution shall have the meaning specified in Section 8(E).

  • Supplemental Resolution means any resolution or resolutions of the Trust amending, modifying or supplementing this Bond Resolution, authorizing the issuance of a Series of Refunding Bonds, or any other Supplemental Resolution adopted by the Trust pursuant to the provisions of this Bond Resolution.

  • Series Resolution means a resolution of the Corporation authorizing the issuance of a Series of Bonds in accordance with the terms and provisions of the General Trust Indenture, adopted by the Corporation in accordance with Section 204 of the General Trust Indenture.

  • Arrangement Resolution means the special resolution of the Company Shareholders approving this Plan of Arrangement to be considered at the Company Meeting.

  • Resolution Period has the meaning set forth in Section 2.04(c)(ii).

  • Special Resolution Regime means each of (i) the Federal Deposit Insurance Act and the regulations promulgated thereunder and (ii) Title II of the Xxxx-Xxxxx Xxxx Street Reform and Consumer Protection Act and the regulations promulgated thereunder.

  • Special Resolution means a resolution passed by a majority of not less than two-thirds (2/3) of the votes cast on that resolution.

  • Informal resolution means options for resolving a formal complaint that do not involve a full investigation and adjudication. Informal resolution may encompass a broad range of conflict resolution strategies, including mediation or restorative justice.

  • resolution action means the decision to place an institution or entity referred to in point (b), (c) or (d) of Article 1(1) under resolution pursuant to Article 32 or 33, the application of a resolution tool, or the exercise of one or more resolution powers;

  • Resolution of Directors means either:

  • COMPLETION TIME means the period by ‘date/month’ specified in the ‘Letter of Intent/Award’ or date mutually agreed upon for handing over of the intended scope of work, the erected equipment/plant which are found acceptable by the Engineer, being of required standard and conforming to the specifications of the Contract.

  • Certified Resolution means a copy of a resolution certified by the Secretary or an Assistant Secretary of the Company to have been duly adopted by the Board of Directors and to be in full force and effect on the date of such certification.

  • Implementation Schedule means the Implementation Schedule in Section VII of the tendering documents.

  • Notification Time means 1:00 p.m., New York time, on a Local Business Day.

  • Relevant UK Resolution Authority means any authority with the ability to exercise a UK Bail-in Power.

  • Ordinary Resolution means a resolution passed by a simple majority of the Members as, being entitled to do so, vote in person or, where proxies are allowed, by proxy at a general meeting, and includes a unanimous written resolution. In computing the majority when a poll is demanded regard shall be had to the number of votes to which each Member is entitled by the Articles.

  • resolution power means a power referred to in Articles 63 to 72;

  • Execution Time means the date and time that this Agreement is executed and delivered by the parties hereto.