Objections and Complaints. Where a Client has a complaint or objection about the action or inaction of a Broker Member or there is a disagreement between the parties where the client wishes to refer the matter to DGCX, the client shall in the first instance contact the Compliance Department of the DGCX. If, after notifying the DGCX Compliance Department and after a reasonable period of time there has not been a satisfactory resolution, the Client may contact Executive Director - ESCA for further consideration of this matter. The Client's statutory right to grievance procedure channels is not affected by this Clause 16.
Objections and Complaints. 10.1. If you are in any way dissatisfied with Abon or the services provided by us, please let us know by email at xxxxxxxx@xxxxxxx.xx so we can investigate the circumstances to which you refer in your complaint.
