Operations and Procedures Manual Clause Samples
Operations and Procedures Manual. The Contractor shall provide an Operations and Procedures Manual (“the Manual”) to the Authority, within sixty (60) days after the commencement of the Operating Period, for the Authority’s review and approval. The failure of the Contractor to submit the Manual to the Authority within sixty (60) days after the commencement of the Operating Period of the Contract shall be considered an event of default under the Contract. The Manual, and all revisions thereto, shall be automatically incorporated into and made a part of this Contract upon its approval in writing by the Authority. The Contractor’s Manual shall be provided to the Authority in hard copy and in electronic format compatible with Microsoft Word, Adobe Acrobat or such other format as requested by the Authority. The Manual shall also provide all information needed or desirable for employee education on their duties and responsibilities, including, but not limited to the following items:
1. Company mission statement;
2. Operational overview;
3. Organizational chart;
4. Staffing chart;
5. Personnel training and policies;
6. Customer service standards and expectations;
7. Primary operating procedures;
8. Administrative reports;
9. Financial, auditing and accounting procedures;
10. Home office information; and,
Operations and Procedures Manual. (a) Within six (6) months after the Effective Date, Equant and SITA SC will cooperate jointly to develop an Operations and Procedures Manual. The Operations and Procedures Manual will be developed based upon the processes, targets and operational guidelines with respect to the operational interaction agreed by the Parties prior to the Effective Date, as set out in the various Attachments to Schedule T (‘Operations and Procedures Manual’).
(b) After each section of the Operations and Procedures Manual is developed, SITA SC and Equant will each approve such section, which approval will not be unreasonably withheld, conditioned or delayed. After each section of the Operations and Procedures Services Agreement 15 Dated: 30 November 2001 Restated Version with Amendment No. 1 (Errata) Commercial-in-Confidence Manual has been so approved, Equant shall provide the Services, and the Parties shall otherwise act, in compliance with such section of the Operations and Procedures Manual and such section of the Operations and Procedures Manual will replace and supersede the corresponding Attachment to Schedule T (‘Operations and Procedures Manual’), which will thereafter have no contractual significance.
(c) Until such processes, targets and operational guidelines agreed in each of the Attachments to Schedule T (‘Operations and Procedures Manual’) have been incorporated into the agreed Operations and Procedures Manual or otherwise incorporated into this Agreement (eg., by an amendment to the Price Books), Equant shall provide the Services, and the Parties shall otherwise act, in compliance with the commercial principles set out in the Attachments to Schedule T (‘Operations and Procedures Manual’).
(d) Failure to meet any of the operational targets, to comply with any of the processes or procedures, or otherwise to comply with any of the other requirements set out in the Attachments to Schedule T (‘Operations and Procedures Manual’) (or as set out in the Operations and Procedures Manual after such processes and services are incorporated therein pursuant to clause 6.5(a)) will not be a breach of contract by Equant. The only remedies for such failures will be the definition of action plans and escalations to the Product Council, Network Planning Committee or Network Operational Performance Committee (or, if necessary, to the Executive Committee) or to the appropriate parts of Equant management (if specified), unless expressly otherwise agreed by the Parties. Notwithstanding...
Operations and Procedures Manual. The Contractor shall conduct its activities under the Contract in a manner which is at all times consistent with the laws and regulations enacted by any governmental authority having jurisdiction over its operations and shall possess all required permits and licenses. Copies of said permits and licenses shall be provided by the Contractor to the Authority upon request.
Operations and Procedures Manual. 1. The Contractor shall develop and submit to the Authority within sixty (60) days after the commencement of the Contract Term, for the Authority’s review and approval, a comprehensive Operations and Procedures Manual.
2. The Operations and Procedures Manual shall provide basic guidance on policies, practices, and procedures covering all aspects of the management and operation of the taxicab dispatch system.
3. The failure of the Contractor to submit the Operations and Procedures Manual to the Authority within sixty (60) days after the commencement of the Contract Term of the Contract shall be considered an event of default and the Contractor shall be assessed liquidated damages (as provided in Article IX. G of the Contract) for each day the Manual is not submitted after the specified submittal date.
Operations and Procedures Manual