Customer Service and Training. 1. The Customer can use the support service available at xxxxxxx@xxxxxxxxxxx.xxx with a maximum response time of 24 hours free-of-charge.
2. SALESmanago enables the Customer to participate in free weekly online training on the use of the System carried out by SALESmanago Specialists.
Customer Service and Training. 1. The Contractor shall conduct mandatory on-going training for its personnel in accordance with the Training Plan as submitted with the Operations and Procedures Manual and attached hereto in Exhibit B. The training shall include, at a minimum:
a. Customer service with the objective of providing high quality public service which is responsive to the inquiries and the needs of the traveling public and the taxicab operators whereby personnel are courteous, honest, and helpful and shall at all times conduct themselves in a manner which reflects positively on the Contractor and the Authority, and which minimizes complaints;
b. Safety issues;
c. Communication procedures including radio, telephone and face to face;
d. Airport services and way finding and alternative ground transportation options available at the Airport;
e. Common familiarity with Metropolitan Washington Area streets and destinations; and
f. Airport and jurisdictional taxicab regulations.
2. Training must be conducted for all employees prior to the commencement of this Contract or during the employee’s orientation.
3. The Contractor shall provide a written copy of its training program to the Authority for review and approval within thirty (30) days prior to the commencement of the Contract.
Customer Service and Training. Contractor must have established operational procedures and on-going training in providing efficient and effective service to customers. Training must include training in food service and safe food-handling for employees. Contractor shall maintain a current employee manual that addresses all customer service and food handling training programs. Copies shall be on file with County.
