Oracle Support Sample Clauses

Oracle Support. This Service Level is specifically available for the Application Specific Oracle RDBMS Licensing from Computrition directly. The Service Level provides County with Oracle RDBMS Product Updates along with Oracle Break/Fix Oracle Support. Under Contractor’s Application Specific Licensing for Oracle RDBMS, Contractor provides the first line of support for Break/fix issues with Oracle. When necessary, Contractor will escalate Break/Fix issues to Oracle support at their discretion. • Telephone Break/Fix Support during standard support hours shall be provided via a toll-free 800 telephone number to the County from 6:00 a.m. to 6:00 p.m. (Pacific Time), Monday through Friday, except for Thanksgiving Day (USA, Christmas Day, New Year’s Day and July 4th.
Sample 1
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Oracle Support. Table 2: Proposed License and Hardware Support Fees. Support Category Price Determination Oracle Software Update License and Support (SULS) • 1st Year • After 1st Year • 22% of Net License fees. • 4% increase over prior year's fees if SULS is renewed for the same number of licenses for the same programs as contained in the original order. Oracle Premier Support for Hardware and Systems • 1st Year • After 1st Year • 12% of Net Hardware Fees. • 4% increase over prior year's fees. Oracle reserves the right to add a surcharge for systems older than 5 years from initial ship date. Data and Device Retention Support • 1st Year • After 1st Year • 3% of Net Hardware Fees. • 4% increase over prior year's fees.
Sample 1

Related to Oracle Support

  • Service Support In accordance with an agreed upon Statement of Work and SLA, the Services may include Service Provider’s standard customer support services (the "Support Services") in accordance with the Service Provider’s service support schedule then in effect, available at xxxx://xxxxxxxxxxxxx.xxx/msa (or a successor website address) or as otherwise set out in the applicable Statement of Work or SLA (the "Support Schedule"). Service Provider may amend the Support Schedule from time to time in its sole discretion. Customer may purchase enhanced support services (“Expertise on Demand”) separately at Service Provider’s then current rates, or as otherwise agreed upon in respect of such Expertise on Demand services.

  • Software Support During the Term, Seller shall use commercially reasonable efforts to provide all Software updates and qualified Software upgrades in accordance with the terms of the Service Contract as such materials become commercially available for distribution. Purchaser’s use of all Software, updates, and upgrades of Software shall be subject to this Agreement, the Original Terms, and the applicable XXXX.

  • Software Support Services 6.1 The Software Support Services shall comprise:

  • Services and Support 1.1 In exchange for your continued compliance with this Agreement, and any modification to this Agreement made by Intuit in accordance with Sections A.11, you shall have access to the Software/Subscription in accordance with the following provisions:

  • Child Support (Applicable if the Party is a natural person, not a corporation or partnership.) Party states that, as of the date the Agreement is signed, he/she:

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

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