PASSENGER RIGHTS AND DUTIES Sample Clauses

PASSENGER RIGHTS AND DUTIES. The Company guarantees the following rights to citizens travelling within the territory using public transport services:  travel safety and peace of mind  continuity and certainty of service, including through rational integration between the various means of transport;  timely publication and easy availability of schedules that are (if possible) integrated and coordinated with the means of transport needed to complete the journey  easy access to information on travel arrangements and fares  adherence to departure timeshygiene and cleanliness of vehicles and departure points; efficiency of support equipment and infrastructure. furnished waiting rooms (or areas) (heating, seats, toilets, etc.);  recognisability of staff and their duties; easy location of staff during the journey;  correspondence of the services purchased and those actually provided (seat reservations, meals included in the ticket, additions, etc.);  limitation of waiting times at counters through ad hoc communications and the opening of dedicated counters  compliance with the provisions on no smoking in vehicles, on premises or in areas open to the public;  easy accessibility to the complaints procedure and fast response to complaints (not exceeding 30 days). QUALITY AND THE CHARTER The passenger must follow these rules:  do not board transport without a ticket and/or reservation (if this is required)  do not occupy more than one seat  do not soil or damage walls, fixtures or furnishings  respect no smoking signs  do not behave in such a way as to disturb other people  do not carry objects classified as harmful and dangerous without complying with the restrictions/indications established by the carrier  do not trigger alarms or use any other emergency device except in the event of serious and imminent danger  diligently comply with all requirements and formalities relating to security checks and customs practices  scrupulously comply with the instructions and rules of service providers and the instructions received from operators  use the transport infrastructure in accordance with the established rules—along with the rules of common courtesy—without in any way compromising travel safety and service levels for yourself and the other passengers.
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Related to PASSENGER RIGHTS AND DUTIES

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