Response to Complaints i. Following conclusion of every investigation, the licensee shall offer a response to the complaint, by for example correcting the problem and notifying the complainant or promising to prevent it from happening again in the future.
ii. Where the Licensee finds that the complaint cannot be immediately resolved, the licensee shall have a mechanism for updating the complainant about all necessary steps being taken on the complaint, and or the right by the Complainant, if not satisfied by the way the complaint is resolved, to escalate the complaint to the Licensor for regulatory intervention.
iii. The Licensee’s policy on the provision of responses may include but not be limited to:
a) Fixing the specific problem;
b) An apology where the complaint is justified;
c) improving the aspect of service that led to the problem;
d) offering to meet and explain again the service being provided, if the client is confused or misunderstands the service;
e) offering compensations for either specific losses or general inconvenience;
f) offering to reduce the charge or to undertake the work to rectify the situation free of charges.
Response to Complaints. Pursuant to § 37.2-504 or § 37.2-605 of the Code, the CSB shall implement procedures to satisfy the requirements for a local dispute resolution mechanism for individuals receiving services and to respond to complaints from individuals receiving services, family members, advocates, or other stakeholders as expeditiously as possible in a manner that seeks to achieve a satisfactory resolution and advises the complainant of any decision and the reason for it. The CSB shall acknowledge complaints that the Department refers to it within five business days of receipt and provide follow up commentary on them to the Department within 10 business days of receipt. The CSB shall post copies of its procedures in its public spaces and on its web site, provide copies to all individuals when they are admitted for services, and provide a copy to the Department upon request.
Response to Complaints. Complaints brought to the Employer's attention will be responded to within five (5) working days of said complaint.
Response to Complaints. The Contractor shall promptly and courteously respond to all complaints by the public and shall not unreasonably or arbitrarily delay or refuse to pay any claim resulting from its act or omission in impounding a vehicle pursuant to this Agreement. This duty shall include providing the name and telephone number of the Contractor's insurance company and claims agent, if requested by a complainant. Instructions on Filing Claims: The Contractor shall prominently display to the public and provide to a complainant instructions on how to file a claim against the Contractor for relief from damages or loss resulting from the Contractor’s tow or storage of the complainant’s vehicle. The instructions shall include the procedure for filing a complaint against the Contractor with the Contractor’s insurance company, and in the venue of District Court (or if the complaint request only the recovery of $4,000 or less, in the Small Claims Department of the District Court).
Response to Complaints. If Hybrid Solutions receives a complaint from a third party requesting that Your Plugin be changed or removed, Hybrid Solutions may, at its sole discretion, remove the Plugin and/or refer that complaint to You. You must respond to the complaint as soon as reasonably practicable, and comply with any other requirements the situation may demand. If You discover that Your Plugin violates the terms of this Agreement, You must immediately notify Hybrid Solutions without delay.
Response to Complaints. Questions or complaints raised by customers or on City’s own initiative or otherwise, may be submitted to Concessionaire Tenant for response. Concessionaire Tenant shall respond to Department and to any customer within two (2) business days, and thereafter promptly work toward a resolution of such questions or complaints. At Department’s request, Concessionaire Tenant shall meet with Department to review any complaints or concerns and shall promptly correct any deficiencies. The Department’s determination as to quality of operation or services shall be made in Department’s reasonable judgment, and curative measures approved by Department shall be implemented by Concessionaire Tenant as expeditiously as possible.
Response to Complaints. The CSB shall implement procedures to respond to complaints from individuals receiving services, family members, advocates, or other stakeholders as expeditiously as possible in a manner that seeks to achieve a satisfactory resolution and advises the complainant of any decision and the reason for it. The CSB shall acknowledge complaints that the Department refers to it within five days of receipt and provide follow up commentary on them to the Department within 10 days of receipt.
Response to Complaints. 5.1. In general, the User’s complaint should be settled within 30 (thirty) calendar days after LOANCH has confirmed receipt of the corresponding complaint in accordance with the term specified in paragraph 4.2 of section IV of the Procedure.
5.2. If the complaint could not be settled due to the complicacy of the complaint or other good reasons within the term specified in paragraph 5.1 of this section V, the User should be in any case notified by email of the reasons for the extension and additional date. The term of the dispute settlement, in any case, could not be longer than 60 (sixty) calendar days.
5.3. The User’s complaint should be answered in a format that can be reproduced in writing (i.e. the answer need not be signed) to the email address indicated in the complaint. The response may be sent to the User's postal address at the User's request.
5.4. In case the final decision does not, or only partially, uphold the complaint, it shall include a thorough explanation of LOANCH’s position on the complaint and shall inform the User about, inter alia, the possibility to take civil actions. In such a case, the decision shall also specify how further information about such a mechanism and the conditions for using it can be accessed.
Response to Complaints. Contractor shall respond to all customer complaints within twenty-four (24) hours, weekends and holidays excluded. In paiiicular, if a complaint involves a failure to collect Solid Waste within the normal collection schedule, Contractor shall collect the Solid Waste in question within twenty-fours (24) hours of being notified of the failure to collect the Solid Waste, provided that the Solid Waste has been properly presented for collection in accordance with the City's Municipal Code.
Response to Complaints. Franchisee shall be required to log and resolve all written and oral complaints received from the public or City within ten