Performance Category. (-ies) shall mean a grouping of Critical Service Levels as set forth in Exhibit B.1 (Service Level Matrix). Critical Deliverables do not constitute a Performance Category.
Performance Category. Change Management
Performance Category. Cost Control (Applicable for Cost Reimbursement Contracts Only) NA NA NA NA NA NA
Performance Category. Cross-Functional
Performance Category. Incident Response and Resolution
Performance Category. Mainframe
Performance Category. Midrange
Performance Category. NETWORK The ProviderLink Network will be available 24 hours a day, 7 days a week with the exception of Planned Downtime Hours.
Performance Category. Project Services and Labor
Performance Category. Release Deployment
