AVAILABILITY MEASUREMENT. All services are monitored by engineers 24/7 NOC. If any service is operating outside of predefined constraints, the engineer is alerted, 24 hours a day, 7 days a week, 365 days a year at the data centre to investigate and resolve. Recruitive also regularly review our Disaster Recovery Plan.
AVAILABILITY MEASUREMENT. All measurements are performed at [five-minute] intervals and measure the availability of an availability test page within the Software within 30 seconds. Availability measurement begins on the first day of the first calendar month, beginning not less than 30 days after Customer acceptance of all of the Deliverables delivered to the Customer during the Configuration Services pursuant to clause 2. Availability measurement shall be carried out by the Supplier and is based on the monthly average percentage availability, calculated at the end of each calendar month as the total actual uptime minutes divided by total possible uptime minutes in the month. The Supplier shall keep and shall send to the Customer, on request, full records of its availability measurement activities under this agreement.
AVAILABILITY MEASUREMENT. System Availability shall be measured by the Service Provider in the following manner: System Availability will be calculated as “Total Actual System Availability” (up time) divided by “Total Possible System Availability”. Example: 995 hours Actual Availability / 1000 Total Availability = 0.995 or 99.5% Actual Availability. Minimum total System Availability will be 99.5% (3.65 hours per month or 43.8 hours per year) excluding planned outage windows. The following will not factor into calculation of System Availability:
i. Scheduled Downtime (Service Provider will issue a notice advising of such Scheduled Downtime).
ii. The Customer’s failure to perform its obligations under the Agreement that affect the performance of the Service Provider’s System.
iii. Factors outside the Service Provider’s control including a Force Majeure Event. the performance of a third party (including, but not limited to telecommunications providers or internet providers).
AVAILABILITY MEASUREMENT. 2.1 Availability measurement begins on the first day of the first calendar month following completion of the Set-Up Services. Availability measurement shall be carried out by Bud Systems and is based on the monthly percentage availability, calculated at the end of each calendar month as the total actual available minutes divided by total possible available minutes in the month. On a monthly basis, Bud Systems shall notify the Customer of actual service availability over the past month, including whether the Uptime Service Level has been met in the period.
AVAILABILITY MEASUREMENT. All availability measurements shall be carried out by Microsoft and are based on the monthly average percentage availability, calculated at the end of each calendar month as the total actual uptime minutes divided by total possible uptime minutes in the month.
AVAILABILITY MEASUREMENT. All measurements are performed at five-minute intervals and measure the availability of an availability test page within the Software Product within 30 seconds. Availability measurement begins on the first day of the first calendar month, beginning not less than 30 days after the Customer's acceptance implementation pursuant to the Terms. Availability measurement shall be carried out by the Supplier and is based on the monthly average percentage availability, calculated at the end of each calendar month as the total actual uptime minutes divided by total possible uptime minutes in the month. The Supplier shall keep and shall send to the Customer monthly reports of its availability measurement activities under the Contract. Upon request by the Customer, the Supplier shall send full records of its availability measurement activities. SW SLA 2022
AVAILABILITY MEASUREMENT. All measurements concerning this commitment including Downtime event start and resolution time will be maintained and reported by the Cloud Operations team. The availability measurement will be calculated for each calendar month.
AVAILABILITY MEASUREMENT. Availability measurement shall be carried out by Eploy and is based on the monthly average percentage availability, calculated at the end of each calendar month as the total actual uptime minutes divided by total possible uptime minutes in the month. Eploy shall keep and shall send to the Customer, on reasonable request, full records of its availability measurement activities under this agreement. Downtime begins when an interruption is recorded in a Support Ticket opened by Eploy detailing that the Customer cannot transmit and receive data.
AVAILABILITY MEASUREMENT. Availability measurement shall be carried out by the Locale Party and is based on the monthly average percentage availability, calculated at the end of each calendar month as the total actual uptime minutes divided by total possible uptime minutes in the month. The Locale Party shall keep and shall send to the Customer Party, on request, full records of its availability measurement activities under this Contract.
AVAILABILITY MEASUREMENT. Unavailability shall be measured by Unified Software’s hosting providers. Availability measurement is based on the monthly average percentage availability, calculated at the end of each calendar month as the total actual uptime minutes divided by total possible uptime minutes in the month. The Hosting Services shall only be unavailable if both hosting providers’ data centres are unavailable at the same time.
