PRIORITY CLASSIFICATION. The Supplier shall allocate a unique reference number to each Incident and shall prioritise the Incident as follows:
PRIORITY CLASSIFICATION. 3.1 The TAS Center offers a single point of contact for customers who require assistance to resolve problems which affect the technical operation of their Northern Telecom DMS-MTX equipment. TAS is available 24 hours/day, 7 days/week; therefore, the Service Priority Classification System is designed to establish an interrelationship between the problems and the appropriate level of reaction and resolution. The system is based upon a problem's direct or potential effect upon subscriber service. System problems are assigned one of five priority levels as defined in NORTHERN TELECOM PRACTICES: "Northern Telecom Service Priority Classification," or as such document may be revised from time to time. The following situations are deemed by Seller to comprise an emergency:
3.2 E1 Degradation and/or Outage.
3.2.1 Central Control (CC) or Computing Module (CM) inability to recover from initialization on the active Central Processing Unit (CPU).
3.2.2 System call processing degraded for a reason such as: - a trunk group out of service; - 10% or more cellular channels out of service; - CDR billing; - inability to recover from initialization;
3.3 E2 Potential Degradation and/or Outage.
3.3.1 Standby Central Control (CC) out of service.
3.3.2 Any Central Message Control (CMC), Master Clock, Network Module (NM), Input/Output Controller (IOC), Peripheral Processor out of service;
3.3.3 Affecting billing, 50% loss of DDU, MTD with no backup.
PRIORITY CLASSIFICATION. 3.1 The TAS Center offers a single point of contact to Buyer for assistance in resolving problems which affect the technical operation of their Switch Equipment. TAS is available 24 hours/day, 7 days/week; therefore, the Service Priority Classification System is designed to establish an interrelationship between the problems and the appropriate level of reaction and resolution. The system is based upon a problem's direct or potential effect upon subscriber service. System problems are assigned one of five priority levels as defined in Northern Telecom Practices: "Northern Telecom Service Priority Classification," or as such document may be revised from time to time.
PRIORITY CLASSIFICATION. The classification of the error description by problem type and priority classification is defined as follows: System standstill A Software system standstill or significant system failures, no productive application possible, no workaround possible Limited functionality B Software system shows signs of limited functionality, limited use of the Software system is possible, Workarounds are possible Slightly limited functionality C Software system shows signs of slightly limited functionality On opening a Service Level order, the priority classification of the Service Level order is determined by SISW, based on the problem type. Should the Customer request a different priority classification from those listed above, this must be agreed with the IBS QMS Support Center. The agreed priority classification shall then be assigned to the Service Level order.
PRIORITY CLASSIFICATION. Upon initiating each Change Order, the Province will assign a Priority Classification to the Change Order Request. Further, based on the Contractor’s work in preparing the Change Order Proposal, the parties will agree upon whether the change is a High, Medium or Low Priority. If the parties are unable to agree upon the Priority Classification the Change will be designated as a High Priority. Priority Classifications are defined as follows: • the business area has set a firm deadline for delivery; • the changes are such that the work will need to begin shortly in order to meet the deadline; • there will be a significant impact to the business area if the changes are not delivered by the deadline; and • user-testers are available in order to for the deadline to be met. • the business area has set a firm deadline for delivery; • the changes are such that the start date for the work can be delayed in order to meet the deadline; • there will be some degree of impact to the business area if the changes are not delivered by the deadline; and • there is some flexibility, based on the delivery schedule, as to when user-testers must be available. • the business area is unsure as to when the work must be completed or is very flexible on the completion date; • the changes are such that the work can be done as time permits; • there will be very little impact to the business area if the changes are not made; and • there is a high degree of flexibility, based on the delivery schedule, as to when user- testers must be available.
