Recognition and Reward. Recognition is a critical component in fostering and reinforcing a culture of service excellence. The parties will work to align service quality incentives throughout all levels of the organization, with increased emphasis on service.
Recognition and Reward. Recognition is a critical component in fostering and reinforcing a culture of service excellence. The parties will work to align service quality incentives through- out all levels of the organization, with increased emphasis on service. Metrics and Measurement. Service quality should be measured and given appropriate weight to reach and main- tain superior service at all levels of the organization. The parties will develop a “Balanced Scorecard” measurement program, and strengthen customer satisfaction measurement tools. Orientation and Training. The service training program will continue to be delivered as needed at a regional, facility, work-unit or individual level, including the service recovery section.
Recognition and Reward. Transition Period Arrangements The existing pay structure will continue during the transition period. This structure is based on recognition of the skills and knowledge, complexity and responsibility of work areas and roles, relative to one another. The Classification on Structure provides a range of skill levels to cover all employees. The levels of pay and the operation of the pay structure have been designed to promote the implementation of flexible work arrangements and not create demarcations between roles, work areas or pay levels. The pay system recognises employees carrying skills and knowledge from previous experience. The existing pay structure will continue to operate during this agreement. The demarcation provisions need to be read in conjunction with the Demarcation provisions in Part 4 and the Disputes and Grievance Procedures in Part 8. The principles of the pay system apply to all areas covered by the award or Enterprise Development Agreement
Recognition and Reward. 5.1 Job Classification and Wage Rates
Recognition and Reward. The performance system will provide for recognition and rewarding employees whose performance so warrants.
